My services were disconnected on Feb. 11 prior to the disconnection date of Feb. 16, though I paid my accurate charges on the account. I was charged 74.99 for the NFL package which included the premier package, per 4 months. In additional, to the full payment, they charged me 42.00 for prorated use of movie channels. The rep claimed I agreed to such charges based on the plan I purchased. Direct TV's customer service to its customers is simply dissatisfying. This is definitely a RIP OFF! The customer service rep refused to assist me any further, until I paid the account

A contract is a document that binds two parties to something. It is entered into with good faith on both sides, that a certain project will be completed. I signed up for a cable install and internet. I have a business and need the internet. The cable was installed promptly with the promise that the internet would be installed in two days. Yes, I signed a contract with the promise that in two days the remainder of the job would be completed. The package was to cost around $60 a month. When I originally set up the service, I was on the phone for a very long time, got transferred to several different people, and I gave them all my information and SS#.Two days came and went, without Embrac installing my internet. Many phone calls later, and being extremely upset, I was told that DIRECTTV never processed the internet.Some nice representative did handle the situation nicely, got a three way phone call with Emrac, DirectTV and myself and proceeded to get me signed up, Then Embrac said this will cost more money, at which time I said to forget everything, and sent back the equipment. I feel that I should not have to pay the $340 cancellation fee, BECAUSE DIRECTTV DID NOT LIVE UP TO THEIR SIDE OF THE CONTRACT. Then to top it off, Directtv took the $340 out of my checking account without letting me know first. I feel I have a valid claim and would take you to small claims court, but found out your headquarters are in Colorado and I would have to travel there to be heard. I lived up to my end of the contract and feel that DIRECTV should do the same . I have corresponded with claims and talked to your representative several times since, and nobody cares as long as big business get what they want the heck with the clients.

I cancelled my service on Jan. 28th, 2009 & was told there was an early cancellation fee and they were going to charge it to my Credit Card on file I immediatly said no & there wasn't a credit card on file & that if they charged my account that I would file a complaint, they said they wouldn't . I was disputing the charge of the early termination fee of $220 and said I did not have a contract or sign anything agreeing to it. As of Feb. 6th. tthey went ahead and took the money out anyway & when I called to insist they put the monies back, they said they had the right to charge my account because I had used it in the past. I insisted again that I did not authorize the use and that I ademently demanded that they not use my Credit Card. I am now in a postion of bouncing checks including my mortgage or I have to pay it late. I am so frustrated with this company because I told them I was disputing the charge and would of payed with another credit card if I lost. I couldn't stress to them enough not to use that Debit Card. They totally used it unauthorized. I want them to put the $220 back in my account.
Thank You Carol Reid

I made the mistake of taking advantage of a cincinnati bell offer that included Direct TV service. I only kept the service for five weeks.

I was sent two boxes by Fed Ex to return my three converter boxes in. Two days later, Direct TV took almost $500 out of our checking account. That was $310 for the converter boxes and almost $190 for monthly service and fees for five weeks service.

I sent the converter boxes back and now they're telling me it will take up to two months to get my refund for the equipment back. That is unacceptable!!!

If you are contemplating signing up for Direct TV service, please do your research and ask a lot of questions. Get as many of their answers as you can in writing. PLEASE BE VERY CAREFUL!!! These guys don't mind ripping you off for everything they can get.

I am enclosing several emails to show you how incompetent their customer service department really is.


Anthony,

Thanks for the reply. It's a shame that you work for a company that is such a big rip-off. I had dealt with you guys once before and it took me three weeks to get you to admit that my returned equipment had been in your warehouse the whole time like I said it had been. I should have known better than to sign up with you guys again but we all make mistakes.

I should have read the Direct TV Sucks websites before I signed up instead of after I signed up.

Since it's obvious that you are going to hold my money hostage for two months, that gives me plenty of time to file complaints with the BBB, the FTC and the Ohio Attorney General's office. It also gives me time to prove to you that I was overcharged for your services from day #1. I signed up with cincinnati bell for a deal that included your services. I will also be filing a complaint with them.

I was supposed to get unlimited telephone services, your services and a wireless internet network service for about $85 a month. I was charged more than that by you alone.

By the way, I only used your services for 5 weeks. I will forward a copy of the flyer advertising the deal. Then we can start talking about how much you owe me for a refund of the overcharges.

I hope that you can tell by this email that I don't intend of waiting on your refund quietly. We both know that the two month wait for a refund is BS. Direct TV needs to learn the meaning of Customer Service. If they spent half the energy that they use ripping everyone off on trying to put out a quality product they might get somewhere.

Ed Harvey

--From: DIRECTV Customer Service

To: [email protected]
Sent: Mon, 2 Feb 2009 12:10 pm

Re: returning equipment [Reference #: 090119-000039] [Reference #:090130-000952

Response (Anthony D. - 100134632) - 02/02/2009 09:10 AM
Dear Mr. Harvey,

Thanks for writing us back. I understand your concerns about the refund you're yet to receive. As previously mentioned, you will receive your refund in 6 to 8 weeks from the last financial transaction on your account. This process however, can't be expedite.

Sincerely,

Anthony D.
Employee ID 100134632
DIRECTV Customer Service

Customer (ed harvey) - 01/31/2009 03:55 PM .

It didn't take you 6-8 weeks to take almost $500 out of my bank account with no advance notice. Why should it be acceptable for you to take 6-8 weeks to return it? I need and want the money you owe me ASAP.

Ed Harvey

From: DIRECTV Customer Service <[email protected]>
To: [email protected]
Sent: Sat, 31 Jan 2009 6:08 pm

Re: returning equipment [Reference #: 090119-000039] Discussion Thread

Response (Brandon J ID 402635) - 01/31/2009 03:08 PM

Dear Mr. Harvey,

Thank you for writing back. I see that you returned the receivers and the credit has been applied to your account. Please allow 6-8 weeks from the last financial transaction, 1/28/2009, for the refund to be processed. Thank you again for writing.

Sincerely,
Brandon J. 402635
DIRECTV Customer Service

Customer (ed harvey) - 01/30/2009 07:10 AM .

I was just checking in to see where my refund is at. The two boxes were delivered to you on 1/23/09 at 12:21 pm

Thanks,
Ed Harvey

In a message dated 1/20/2009 3:00:37

As stated I have filed requests on Direct TV forms, two times for RV service. As long as I stay within my 'home area' I can receive national channels ie...ABCX, CBS, NBC. I explained when I got the service it was in an RV. They charge me for the service that they refuse to give me.

I did not get any free equipment when I signed up. They tell me since I bought their card and have their service I have a2 year contract.

This is the biggest fraud on the market.Who do you get help from? They hide behind their customer service address.