Hi my story began in September 2008. I live on the westbank of New Orleans, Louisiana, my family and I were just let back to our homes after hurricane Gustav hit our city. Beginning to replace our food and pay some bills, I decided to check my checking account balance to go to the grocery store and my account stated negative balance, so I called the bank and find out it came from Direct TV taking out $478.79. I then called Direct TV, they told me it was from the month I owed, and a extra month for canceling the service, and the receivers I had at my home. On September 16, 2008 the receivers had arrived at Direct TV, I called, a representative, she told me that i would get a refund for the receivers and that it would take 5-7 business days to be back on my credit card, the funds were never put back on my credit card. I continually called to find out the status of my refund, everyone I spoke with gave me the run around. It is now November 2008 almost Thanksgiving and I have not received my refund yet. The last time I called I was told it will take 6-8 weeks to receive a check in the mail. The last two times I called I was told that they have to down load the receivers due to the fact of pay preview movies, no one in my household downloaded any pay preview movies. I have kept some of the representatives names I have spoke with, one supervisor in particularly name Christian badge# X3137.Christian then told me to write a letter to the address of P.O. Box 6550, Greenwood Village, Colorado 80155. I wrote a letter and mailed it off not sure if they received it yet, but I will not give up, the refund money is mines and I will try my hardest to get it.

January 8, 2009



Customer Service
DIRECTV, Inc.
P.O. Box 6550
Greenwood Village, CO 80155-6550

Dear Sirs:

Would you pay for a service you are not receiving? I think not. That is why I am writing to you. I am a retired person living on a fixed income and switched from Comcast because I thought you would be a better deal. I was mistaken.

I have had Direct TV for a little more than a month and have had to call you six different times now. I told Pam today that I want the boxes sent so I can return your equipment and want this disconnected with no charge or I am filing a lawsuit for repairs to my home, for lack of service, and stress.

1. The initial installer came, busted through my concrete basement wall and ran a wire that hangs down into my family room to hook up the TV there. It was the best he could do according to him.
2. The initial installer hooked up my bedroom and the TV came in black and white. He said it was the best he could do.
3. I was supposed to get up to 4-6 hookups for signing up but did not because this guy had to get home to dinner. He told me and a friend who was visiting that his wife had dinner ready. He did not show up until late evening. I was told to call again for my other hookups.
4. My service went out and I was told I had to wait 5 days to get someone out. The service came back on the day before. I was expected to wait 5 days for service. Not acceptable. I did wait and finally got the bedroom TV to work after somebody came again, however, a line is draped across the back of my home like a clothesline. My new siding has holes in it.
5. The initial installer put the dish on my brand new roof when I had asked for a pole in the yard. I just had this roof installed this past summer. Now I have a dish sitting on my new roof. Who is getting that off and fixing my roof now?
6. I made another appointment and was told I would have to pay $300 to get my living room hooked up. I requested a supervisor. I was told by a “Tyler” he was sorry for all my trouble and a supervisor would come out to my home today, January 8th, between the hours of 8-12. He told me the supervisor was not on a schedule and would probably be here at 9:00. Nobody came.
7. I am an organist for funerals, as well as a substitute teacher. I turned down 3 offers because I sat at home and waited for your people.
8. I have a TV in my living room that is not hooked up that I can not watch. My other bedroom hookup was never done. I only can see TV now from my family room with the wire hanging down and the hole in my wall.
9. I called twice today, the second time speaking with Pam. I told her the story again and I want disconnected and for her to send me the Federal Express boxes so you can have your equipment back. She was not nice and told me I had to pay a penalty of around $400 for disconnecting. I protested and told her I never received what I was supposed to get. She is still sending me a bill. I already asked my attorney and was told this is unilateral and benefits only you and not me.
10. I called my credit card company and cancelled my card so you can not charge me.
11. I called Comcast and they are reconnecting me at the pole for $104.48.

Your company is absolutely terrible. I have damages to my home., wires hanging, no TV service in two rooms, your people treated me like crap, I had to wait about 5 days every time I called back to complain, the supervisor never showed up, I could not even see your service during our last ice storm, I went nearly 5 days without any TV, and you want to charge me? I think not. I am out repairs to my home, having someone come and redo my roof taking your dish off, and I am out income.

If I do not hear from you in two weeks, I am forwarding this letter and my documentation to the following: You are not stealing from me without a fight.

Attorney General State Of IL
AARP
Better Business Bureau

If you do not write me off totally, I shall be forced to file suit to get your company to leave me in peace.

Direct TV has the worse Customer Service. First they charge you to rent there equipment and if it breaks or does not work properly they charge you to come look at the product and charge you to fix it. ITS there product they need to fix it! Also, If they send you a replacement they expect you to install it on YOUR OWN.. If I wanted to be a cable installer I would have gone in to that profession. If you want them to install there product they charge. If you think about cancelling early FORGET they will charge you for the WHOLE time you have left on the contract any ways. This is the worse Company ever!! Do not get Direct TV!!

I have been with Direct TV for 2 years. I just called to cancel my service due to the fact that I am a renter and take the service that the landlord allows at his property.
I recently called to cancel.
I was told that it would take 6 to 8 months to return and overpayment $90+ to my checking account.
They told me they would send a box for the equipment to be returned. the last time this happened the boxes never came. Wait a week and if that doesn't happen mail it yourself USPS RRR and Insured.
1) It only takes them a nanosecond to remove a payment due from you account when you are paying them but 6 to 8 months to return it?
2) They take you payment in ADVANCE for service you haven't even had. This is another ripoff allowed by our country, government or somebody to exist for another Corporate thief. I've had enoough.
I would suggest that if this happens to you, to save e-mails to and from them for your records.
Any products you return to be sent Return Receipt Requested (they use FEDx so you need to find out if they have that service, it not use the mail and send parcel post, insured and RRRequested. Save reciept.
All your congressman or woman and express your feelings.
I hope this helps someone out there and Happy New Year.

DirecTV INC
PO Box 6550
Greenwood Village, CO
80155

January 5, 2009

To Whom It May Concern:

I am writing today to express my great dissatisfaction with regards to your Customer Service and to request a full refund immediately of all fees charge to my account.

Our family has been a DirecTV customer for several years. I choose DirecTV because we have always enjoy your programming, on Dec 2007 I purchase PLUS HD DVR and paid $215.42 for the receiver at that time your representative told me I was purchasing the receiver.

In December 31, 2008, we were behind $50 plus dollars and your company decided to closed my account and charge my account $867.65 plus dollar.
I called Dec 31th and spoke to Veronica batch U8365 and she took care of the charges You were going to refund this charge immediately or the latest within 72hrs.

I am requesting an investigation on your company, I want you to go back and review all my conversation with your company from the original Dec 2007
1. Dec 31st 2007. I was SOLD a PLUS HD DVR receiver for $215.42. Which now according to my conversation of Dec 31st it is not the same information.
2. Dec 31st I was going to be refunded $867.65 immediate and today is January 5, 2009, and no money has been refunded.
3. I am requesting you to review Customer Service Batch Y4421, my conversation with her on January 5, 2009
She should not be in Customer Service Dept (HER I DON’T CARE ATTITUDE) is very clear and her refusal to help in incredible.


Today is January 5, 2009 at 4:14pm and my checking account is overdrawn over $600 because of Direct TV, I have several NSF charges because of you.

I called around 2:30pm spoke to a Customer Service Rep batch number Y4421 she was rude, unprofessional and short temper. The first time she put me on hold for about twenty minutes, Her only response was that the refund had to go to finance for review and I was going to get a check or money was going to be refunded to my account within 30 days.

I explain to her my conversation with your company on Dec 31st; and she did not care, her response was a broken record money will be send back after 30 days after finance review it.
I asked for her name she refuse, only told me her batch number. She continue to say I was misinformed and no refunds were going to be issue less than 30 days.

I asked her to check with her supervisor, I waiting another 10 minutes. She came back with the same answer, I requested to speak with her Supervisor this rep refuse to put me through her supervisor. Her response was the Supervisor was busy in another line, and I was going to hear the same answer.

Again, I request twice to speak with her supervisor and waited over twenty minutes. She came back telling me her supervisor told her she was busy and the answer would be the same. At the time I asked for her supervisor name and batch she refused to give me her batch only gave me the name of Stacy.

I asked for Stacy’s Supervisor and waiting several minutes, she came back that Stacy
was available and was going to transfer me to her extension, she send me to
a voicemail that was full with no other way to leave a contact number or a message.
I have been on hold or trying to speak to someone for over an hour to be transfer to a full voicemail.