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Tallin
February 16, 2011
False advertisement
I was offered three promotional incentives. 1. NFL Channel for three months, the Show time channel and two $50 visa cards. When I couldnt see the NFL channel the following day of their service i was instructed to call customer service. After being on with them for over an hour time. I wasnt qualified because it was expired 2months ago. I receieve the Show time channel for only one month free not three as they originally quoted. The visa cards, when you received them please forward them to my home. Direct TV terms and conditions are false. Please do not get caught like i did.
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lilmoe897
February 16, 2011
contract
I have been a custmer of direct tv for three years. Im switching to a new service and when i called i was told i would be paying for breaking my contract early. I asked why i would be paying for breaking my contract when i signed up for a two year service in 2008 and it is now 2011. They told me last year when there DVR broke and they sent me a new one. They renewed my contract for a year without telling me. So beware when there stuff breaks and they fix they renew your contract for another year.
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Pedigo
February 15, 2011
No one has helped me after hrs. on the phone.
I am so unhappy with dtv. I just had a tv hooked up for my disabled son and the receiver doesn't work correctly. It records shows not for a child and keeps going to a channel I had never seen before (activate). I am paying for something that we are not getting and have spoken to 3 people and been on the phone for hours! This is ridiculous and I have been a customer since direct tv started (when on a trip and with a son housewatching, he switched it to dish). I should never have switched it back to direct tv. I even had one rep. from dtv tell me I couldn't get a new receiver because you would lose money. Well, I am not paying for something we cannot get. I am the only adult in the household and the only one that uses the remote. please help us; thank you.
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Inez De Jesus
February 15, 2011
Misinformation to get a sale on product
My complaint on Direct is misinformed on their product. I called to inquire of the packages on the and I was told that I will recieve my east and west coast packages. I'm upset because upon installing my direct tv the installers broke the other companies equipment that i'm to return and then was told i was not elible to get the east and west coast chanels that is 10 chanels I would be loosing chanels I had with the other company. I called to speak to a manager no response stating I have to write a letter. Then a customer care Representative by the name of Teresa called me. Stating she will have a installer at my home schedule for the next day from 8:00am to 12:oo no one showed-up . And when the installer called me he was rude, I'm upset due to all the kaos that has occur with this company. Please to save other soon to be customers from this companies maheim. Nothing at all for all this inconvience.
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Iak P
February 15, 2011
Loss of cable last three days
Loss of satelite over certain periods of time during the last three days for a
total of twenty or more hours of cable service. (1.) Feb. 2nd, 6:00 P.M-
? C.S.T.; (2.)Feb. 3rd, 11:00 A.M. - 6:00 P.M., C.S.T.; and (3.) Feb. 4th, 11:00 A.M. - 6:00 P.M., C.S.T. In between, the reception is good.
We had a large snow storm this week but I have ceased to believe that this accounts for the loss of service. I think you are just "dinking" with the service without any notification to me. Now I am "dinked!!!" I pay too much for the service to be treated as such.
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hamblinsd
February 14, 2011
Unauthorized charged to debit card
I have just had an unauthorized debit charge to my account by Direct TV. I have made several attempts to reasonably resovle this situation but no help. This has got to be the most unreasonable and unwilling company i have ever dealt with and I just wonder how they are allowed to do this kind of thing. My bill was $378.00 and they took $822.00. Now i am at there mercy and can only hope they will return the remained when they recieve there equipment. They have completely drained my account and any payments previously made will surely find insuffiant funds.
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cheated and lied
February 14, 2011
not honoring contract
They said the deal we agreed on was not valid. I did not use the initial "vouchers" Said they sent the information via e-mail (which was not my address) and said they sent the info in the mail which I did not receive. So they are charging me the full monthly payment, instead of the $19.95 we had agreed on. When I finally told them to get their stuff out of my house, they said they would send me a box with complete instructions on what to send them. This was a month ago and like the vouchers I have not received it. I paid my $19.95 every month but they still say I owe them the full amount. I have not complied with their wishes, and they will not talk to me reasonably. This deal was made with our phone company and I just found out that they initially pay the fee to Direct TV. The phone company is being very patient and understand the dilema. thank you, Judie Corcoran
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Ciscoguy69
February 13, 2011
Great at first, now I want out!!
At 1 year I upgraded to DVR's and since have had nothing but issues. replaced the hardware 4 times, had a service call and each attempt made it worse. During the service call they told me that I had to move my dish or they would no longer service it despite the $5.99 a month and the fact that they installed it originally. I have cement fiber siding so moving it would cause significant damage to the siding. Per my suggestion, they adjusted the angle to get the signal numbers they require and did not move it. I tried calling today to cancel only to find that upgrading the receivers automatically renews your contract for 2 years with no cooling off period. If you decide to cancel it is $20 a month for all remaining months. So I called again to get service and they told me that despite the history and despite the fact that I have been dealing with this for 2 months now, They will not dispatch service due to the storm. So how do I get the service I am stuck paying for??? Buyer beware!!!
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kaq
February 13, 2011
Forced to upgrade to HDTV
Here in Michigan if your standard receiver goes bad and you have to get another receiver you MUST ugrade to HDTV even if you do not have a HDTV. You cannot get a standard receiver, they will not allow it. I have been a customer for over 20 years but not anymore. When a company tells you that you have to have a certain T.V to get their service then obviously they do not need my business. How about yours. I am now a DISH convert
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robert sanders 1
February 12, 2011
poor customer service/buisness skills
the first year was ok except a little rain knocks out the tv. the first month into the second year, my bill jumped up $29.00 i payed my bill on time every time and the only thing they will do for their loyal customers is to down grade your package. how nice. and when confronted they hang up on you. How mature and professional. NOT RECOMMENDED TO ANYONE
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