I will have had Direct TV for 2 yrs the end of Dec, and plan on cancelling it at that time. I got the installation fine then according to their records, which I think is a LIE I have been having problems with the DVR, "Searching for Signal" every other day, months. I call only to be told how to correct the issue, and some times it work, most times it don't. So I called today AGAIN about the same problem and asked what could be done since I have been calling about the same issue the WHOLE time I have had the stupid service. The want to Charge me $49.95 for a technician to come out to correct the problem, which who has that laying around. OR they want me to get stuck in a year contract for a service plan that is $5.95 a month, a tech would come out one time and I have to keep the service for a year, and pay more then what the service call would cost, who has $72 to pay for something I won't need especially if I'm canceling in Jan. I was told if i got the service plan and I canceled say a few months later I would get charged a $10 disconnect fee for cancelling the service before the year was out. Direct TV is a TOTAL RIP OFF AND I WOULD NOT RECOMMENCED ME THEM TO MY WORSE ENEMY .. DO NOT GET HOOKED UP WITH THESE RIPOFF COMPANY!!!

Direct TV is a horrible company - they have consecutively double billed me in addition when I send my monthly amount of 45.00 in for payment they add $100.00 therefore charging me $145.00. They do not cooperate, assist nor do they apologize for this double billing. My bank is assisting me by trying to cancel the checks. Unfortunately, Direct TV is very fast and always gets the money out quick. They rip people off.

I ordered a new DVR which I was charged $99.00 for and 4 days after using the DVR the back plug came out. I called Direct TV and asked if a technician could come out and just exchange the unit for me - of course not - I was advised that I would have to wait for a new one to arrive and send the defective one back. I failed to return the unit in the time they allow so a $274.00 charge was deducted from my bank account. I called and was advised that as soon the defective equipment is received they would be able to reverse the charge back into my account. On Oct.19th I called and was advised that the equipment had been received and it would take a couple of days for my charge to be reversed. On Oct 23rd I was shocked that $153.00 was taken OUT of my bank account for my current monthly charge but the $274.00 had NOT been put back into my account. I called and was assured by a supervisor that my account would have the $274.00 back in the account no later than Oct. 28th. In the mean time I am having to call companies and have them hold checks to avoid NSF charges. I received a call from the supervisor like he promised and was advised the charge had been reversed. On Oct 29th I checked my bank account and the charge didn't show up. I called and was advised by a supervisor that #1 I couldn't talk to Mark #2 Now my account has credit on it and it would take up to 30 days for a refund to be issued #3 The reason that the charge wasn't put back into my bank account was because I cancelled the credit card on file because of their irresponsiblity #4 There was no way that they could take my credit card information and reverse the charge AND #5 There are no locations that I could go get my refund. I am so irrate and will be contacting my bank to dispute the charges. Sooooooo dissappointed

My elderly parents on a fixed income have unknowingly had the most explensive DirectTV plan for 15 years. Out of the blue, DirectTV contacted them and told them their architecture / infrastructure needed to be updated so they could continue to receive quality TV and they would send someone out to update the equipment at NO CHARGE. Of course my sweet Dad said sure, whatever you need to do, not knowing because they neglected to tell him, that DirectTV would increase his already enormous bill amount for $15/mo after upgrading. I am furious that they would take advantage of old people this way, I am trying to get them to drop DirectTV now due to being lied to and taken advantage of but they are scared of what DirectTV might do next regarding the new equipment they installed, like try to charge them $1000's for it like I've read about on this website. This kind of theivery should be a crime and DirectTV's unsavory business practices and extortion, illegal.

I am actually a reseller of Direct TV. I set up a customer for a direct tv package that they decided they needed to change after it had been submitted. So I took charge to make the changes the next day. I have never been treated so rudely!!! How this company got number one customer service rated makes me cringe to think what customer's must be going through with the other companies. If anyone should be able to get someone to respond and get something accomplished one would think it would be someone like me who not only could be a potential customer but someone who could bring lot more business! Not only did I end up losing the business of the customer because of Direct's refusal to help but it took over 3 hours for them to tell me that. so who knows how much money I lost in sales. The funny thing was that I called an escalation number and finally got an American who explained all the "ping pong" that had been going on. She said " We are told to send the customer back to the seller of the package but I have not spoken to one sales rep that could do that. So I know better than to bounce the customer. I just go ahead and do it. " So apparently the entire time direct had the ability but was trying to stick to policy that is known not to work!!! I was thinking to myself that really common sense and customer service is not a language barrier because we are all human and should all have the same sense of how to be treated. So why on earth was this such a hard concept?! Why could no one take charge to solve this issue? It was soooo simple and took all of 2 min when finally someone said I am going to ignore "policy" and take care of the customer!