I ordered a new DVR which I was charged $99.00 for and 4 days after using the DVR the back plug came out. I called Direct TV and asked if a technician could come out and just exchange the unit for me - of course not - I was advised that I would have to wait for a new one to arrive and send the defective one back. I failed to return the unit in the time they allow so a $274.00 charge was deducted from my bank account. I called and was advised that as soon the defective equipment is received they would be able to reverse the charge back into my... read full review »