We ordered nfl ticket and did not receive pat. and cin. game on 9/12/10. They said it was blacked out but we live in Woodburn, IN!!! Why would it be blacked out for us?? This is a rip off !!! We cannot cancel and get a refund if the game we want to watch is canceled. We called and talked to a manager and got no where fast with him.

Tried to get Direct TV installed in two homes. Was set up with an account and told this was easily possible, but the first guy said he could only set up the first location. However, he would transfer to the next person who would set up the second location. After being TRANSFERRED EIGHT TIMES, each person assuring us that the next person would be the right one, we ended up at customer service, a guy in Colorado. He could not solve our problem and was no more intelligent than the previous persons-he stated we were given bad information from all the others but couldn't even give us his own phone number (he had to go find it).
When we called to cancel, the woman admitted that we were lied to by the first person, a guy who said his name was Michael Jones in OHIO. However, I bet that is a fake name!

Overall we spent one hour and thirty minutes on the phone to try and set it up, then they wasted another 15 minutes for us to finally get it cancelled. This was the worst experience I have ever had! I would not recommend EVER dialing these toll free numbers as they are all apparently franchises and will tell you anything to sell you.

I canceled my direct TV service after 4 day sof bad service. I called and was told by 2 individuals that I would not be charged a late fee and that in PA there was a 15 day window to cancel if you were not happy with the service

I was not happy, I canceled and ended up seeing a 376.01 charge on my bank account. I called and was told to dispute the charge with my bank however the woman I spoke to said I would be refunded the money within one month.

A month later no money and I called back ... called and waited 3 seperate times after they hung up on me 2 times after putting me on hold for over 30 minutes each time. Then was told I will not be refunded if I wasn't already and there is no 15 cancelation window if you are not happy with the service.

a man named Louie who claimed to be a supervisor with an ID number of 424713 was extremely rude and basically said oh well... you're not getting your money back and would not transfer me to anyone else.

I dont think me canceling after 4 days and not wanting to be charged a late fee is uncalled for ... There should be a civil lawsuit filed against them for how much money they scam from people for no good reason... some poeple probably don't even notice. Just awful bad business

As of 12/8/2009, I was forced to move out of my home that was foreclosed on. At that time I told Direct TV that I would not be able to use a satellite dish on the condo I was moving to because it would detract from the entire complex unity and therefore discouraged by the Home owners association. It would certainly detract because my unit is right on the front at the street where it would need to be placed to get the signal to operate properly. Moreover, I am renting this unit and the landlord would not allow it.

I had already been with Direct TV for a couple of years and in the spring of 2009, I changed a TV in my home to HD so I bought a HD recorder, at the suggestion of Direct TV, from Best Buy for $299.00 for which was still charged a rental box fee each month of $5.99. Apparently, at that time, they re-uped my contract for another 2 years. So now not only do they want my HD recorder, that I purchased, and another HD box back, but they want me to pay them a penalty because I had to stop their service, not because I wanted to but because I was forced to move to a place that I could not use their service.

They stopped my service as a "courtesy" for 6 months but with a charge for this "courtesy" of $85.+ but then in June, they informed me they would be turning on the service and even though I did not have a dish or a box installed, I would be charged until the contract ran out. At that time, I told them the above again. They dont care! They said they would send shipping boxes for me to send them the HD boxes back. They did not send any boxes to me. They stated that when the HD boxes came back, I could take off the boxes charges from what they claim I owe but they would not remove the contract penalty.

This is unacceptable. I cannot believe that this Direct TV policy is not illegal. Its highly insensitive, insidious & sneaky.

Direct TV charged me for a year for something I did not even have. TIVO. I tried to get a credit to my account, but that never happened. I decided if I am being charged I might as well have the equipment so I put in the order for tivo to be installed. I was given a date and an open window of time noon until four and that the technician would call twenty minutes out from appointment. I took a day off work and waited and waited... no-one showed and no-one called. I called customer service and no-one seemed to care or offer any reason why no-one showed. I talked for hours going round in circles with different people and not one person could help me. Frustrated I cancelled the tivo order. To my horror I have been charged for the installation and equipment that I do not have. They have scammed me again. How many other people has this happened to. I cannot believe that they can get away with this!