I had Direct TV for over 5 years and our bill went up. So my husband and I cancelled our service. Upon calling the customer service department the person I spoke to told me to disregard the next billing statement and if anything was owed they would send out a new statement the following month. A few months later we recieved a new bill for over 200 dollars then we got one for over 400 dollars. I tried callling the company several times and would be on hold forever. If anyone has ever tried calling you know it is a pain. They want you to enter your phone number and if you don't have an account it doesnt work! I have a two year old so you can imagine how difficult this is! So I went on their website and submitted an email. Come to find out the charges came from 1. they had no idea that I called and cancelled my service so they let it run for 2 months and charged me for it plus late fees!! 2. They billed me for an HD recieved that my husband and I paid 100 dollars for at best buy and didn't return. OK please tell me why they would think I would return something to them that I paid for? Also, why would they keep service on for someone who didn't pay for it. Not only did it take me emailing them ten time to get this answer but I am still trying to get aresponse on how to handle a now Wood Law Firm bill of over 500 dollars! I called a number that the customer service department emailed me because they say they cant deal with this by email. Guess what-it is no longer in service!! I am sorry but I don't feel comfortable dealing with these idiots by phone because they have no records of our previous phone call. I swear it is like pulling teeth to try and get answers from these people. Now we have a deliquent account on our credit report. This is so sad that a company can do this and I feel like we have no other choice but to pay something we don't owe.

Last November I called Direct TV to order satellite TV service at an advertised price of 29.99. I was told that all we had to do to get the service was give the operator my email address and set up auto payment through a credit card, which I did. Because Direct TV required auto pay in order to receive the special price, 3 months passed before we noticed the over billing. I inquired about the extra charges on the 24th of February. We immediately contacted Direct TV's customer service and were told that since we did not complete the "REBATE" process, we were billed the maximum amount for the service package, including extra services & products ( their magazine) which we did not order. According to customer service, Direct TV sent us a 'rebate coupon" that needed to be returned in order to get the advertised price. I was not informed of this requirement when I ordered, and did not receive a coupon. The company was willing to take off charges for the extra services & products( their magazine) which we did not order. According to customer service, Direct TV sent us a 'rebate coupon" that needed to be returned in order to get the advertised price. I was not informed of this requirement when I ordered, and did not receive a coupon. The company was willing to take off charges for the extra services & products, but were not willing to honor the original special price of $29.99 we signed up under. Direct TV insisted that I am obligated to complete a rebate process within 30 days of signing up to get that price. I was never informed when ordering over the phone that I would be required to look for a rebate form to be sent out with my 1st billing statement. Direct TV now insists that I am obligated to an 18 month non-cancelable contract at the maximum price. When I objected to this, I was challenged by the customer service supervisor to contact my state attorney general, a process I have now begun. This is an absurd way to treat a customer. I would like Direct TV to either honor the special price (the special price is being offered to the public through 3/3/09) or cancel the agreement and allow me to obtain another service.

To resolve this matter we need our account refunded to reflect the agreed pricing we signed up under, $29.99 for 12 months. Going forward we should only be charged that price for the rest of the remaining 12 month agreement. We have the ad that states the special price. It is a fold out pamphlet. Both sides do not have any obvious wording that one needs to submit a rebate form to get the special pricing initiated. The only wording I can find about a rebate is found in very tiny print at the very bottom of the page. This is very misleading! We were not told about the rebate form when we signed up for the service. You need to take this matter up with the party that signed us up! That man never said a word about having to submit a rebate! He told us all we had to do was give an email address & pay the billing by credit card on the auto billing program. Your Customer service people refuse to honor the agreement I signed up under. I just received another refusal statement from the department.

They came out to replace the dish.
He could not replace.
It was on a wall, over the carport.
He can not step on the roof.
They can only work off the ladder.
Would not leave the dish for me to replace. The roof is very close to being flat.
Would not even check with anyone.
Would not do what I was told they would.
We are changing our service to cable.

DIRECT TV IS A SNAKE IN THE GRASS. MOVING FROM FLORIDA TO KY. I CALL THE LOCAL POWER CO. FOR SERVICE AFTER PLACING MY ORDER WAS CONNECTED WITH DIRECT TV, NOT KNOWING ANYTHING ABOUT THE CO. I AGREED TO SERVICE. SOLD TO ME AT 29.99 A MO. BUT BILL CAME IN AT 76.00, CALLED AND REDUCED CHANNELS CREATED A 5.00 MO SAVINGS 2ND BILL CAME IN AT 76.00 . AT THE TIME I AGREED TO SERVICE I TOLD THE CSR I DID NOT WANT MOVIE CHANNELS, BUT TECHS RAN WIRES ALL OVER MY ROOMS WHICH WAS FOR MOVIE CHANNELS, HAD TO CALL THEM BACK TO REMOVE. AFTER RECIEVING MY FIRST BILL OF 76.00 INSTEAD OF THE 29.99 ADVERTISED PRICE, I WAS TOLD MY ON LINE REBATE HAD NOT GONE THROUGH SO THE CSR SAID SHE WOULD PROCESS. WHEN THE TECH LEFT FROM INSTALL, I WAS NO LONGER ABLE TO USE MY DVD PLAYER BECAUSE THEY HOOKED UP THEIR EQUIPMENT TO MY AV CHOICE, I CALLED DIRECT TO ASK WHAT THEY HAD DONE AND WAS TOLD WHAT NEW WIRES TO PURCHASE IN ORDER TO CREATE THE CONNECTION FOR MY DVD PLAYER. THESE PEOPLE DON'T LISTEN TO THEIR CUSTOMERS, THEY DON'T EXPLAIN TO THE CUSTOMER WHAT THEY ARE DOING WHEN THEY ARE MAKING THE IN HOME CONNECTIONS, I CALLED ON MONDAY AFTER MY INITIAL CONNECTION ON THURSDAY TO CANCEL AND WAS TOLD IT WAS PASSED 48 HRS, I BELIEVE THAT WAS A LIE BECAUSE 48 HRS. I WOULD THINK WOULD BE BUSINESS DAYS. WHEN I CALLED DIRECT TV ONE MO. AND 8 DAYS AFTER MY SERVICE DATE TO CANCEL THEIR SERVICE, I QUESTION THEM ABOUT MYOVER PAYMENT OF 76.00 INSTEAD OF THE 29.29 AND WAS TOLD I HAD A CREDIT TO MY EARLY TERMINATION FEE, INSTEAD OF IT BEING 460.00 IT WOULD BE 420.00. THEY BILLED ME FOR 460.00. THESE PEOPLE ARE LIARS. I WOULD LIKE TO COMMUNICATE WITH THESE PEOPLE ABOUT A PAYMENT ARRANGMENT, BECAUSE INSIGHT MY CURRENT PROVIDER WILL REINBURSE ME 300.00 WITH NO CONTRACT, BUT I CANNOT TRUST WHAT THEY WILL TELL ME. THESE PEOPLE ARE APPARENTLY UNREGULATED AND CONDUCT BUSINESS AS THEY PLEASE. I HAVE FILED A COMPLAINT WITH CONSUMER AFFAIRS AND WILL CONTINUE TO COMPLAIN UNTIL THESE PEOPLE ARE INVESTIGATED, ANYONE WRONGED BY THESE PEOPLE NEED TO FILE COMPLAINTS WITH THE APPROPIATE AGENCIES SO THEIR BUSINESS PRACTICES WILL BE INVESTIGATED.

Failure to disclose early disconnect charges
IMPOSSIBLE to get a "LIVE" person through their toll-free number
False representation of advertising
Horrible customer service