Upon my order to upgrade to the digital service package of DirectTV, I have been exposed to a customer service nightmare! I was promised an installation date of Frebruary 19, and this came from a member of the managment team. Not only was the installation never done on the scheduled date, but their technicial logged in his report that he came out to my residence and I was not home. This is a flat out lie! Upon speaking with a supervisor named "Irish, " I was promised a call back from her as soon as she could verify with dispatch... read full review »