I have had Direct TV for a couple years and can say that ad the cable companies ran against the satellite companies is true, if it rains hard, Direct TV is out, if it snows, it is out, if it gets windy, it is out!! Right now, it is out again for 2 hours now, and who knows when it will come back on. I will have to call tomorrow and argue with them to get a credit for this down time, as they are out so much in my area, I feel I have to get credits, and maybe they will provide better service.

Their customer service people I figure were hired from those who were too awful to even work for Comcast. I have been lied to many times, when I tried to cancel HBO, it kept popping back up on my TV and I would get charged for it, I would call again (I did this for six months in a row) and state I wanted HBO cancelled--they would tell me I had called to reinstate it--which of course I never did, but the truth is a real stranger to Direct TV customer service people! Once when service was out, I was told by one of their so called "technicians" that they were ALWAYS out at that time of nite (It was a Tuesday at 11:45pm) for repair and testing---I am a late night person and knew that was a stinking lie! Then, recently I was told if I could not get reception, it was because of the dusting of snow on my dish, and I would have to either get up there and brush it off or do without TV until the snow melted (which it was predicted to do 2 weeks later)!! Gee, and my dish is only 20 feet off the ground, just what I want to do is climb a ladder up and brush the snow off---the reception turned back on about two hours later WITHOUT me going up to brush the snow off, and indeed, the dish had even more snow on it when it came back on, so, another lie by their "expert" techs that could have killed someone if they would have followed their directions. He got smart with me and told me it was too bad I did not want to believe him just because it was not what I wanted to hear--yea, did not want to hear another stupid "tech" lie from Direct TV.

Who in our gov't is going to get super rich off this digital change where just about everyone will have to sign up for some sort of cable, either satellite or basic cable?? At least they could have forced the companies to provide us GOOD service before they throw the switch next month!

I closed my account with direct tv and they sent a last bill, i paid it with no complaint. Then i find another charge on my bank account from them, their response was that it was charges on the boxes not reported. Even though i never ordered pay per view, i never had the service connected to my phone line. I thought that it was over and then i received another bill claiming there were more charges found on the cards. At this point i realize that i am being screwed royally. I decided to contact the better business bureau and received a response from direct tv, which stated that Mr. (my name is Williams) in fact did owe. They even went up on the charges that they have been sending. It is clear that they have me mixed up with someone else, but refuse to correct their mistake.

Tech set up two TVs and left before the second one was up and running. We waited for the second TV to start working and then returned to the first set to find that it was not working. Long story short - faulty equipment was installed - customer service is telling me to wait for new equipment can be mailed out and mail back the faulty equipment. This is totally unaccectable as the installation was really never completed. It is useless trying to deal with these people over the phone.

To make this short, Direct tv salesman straight out lied to me about the service I would be receiving. All the calls in the world to them won't make a difference I know now. So I am forced to ride out my 2 year sentence with them and then I'm GONE!! YOU PEOPLE THINKING ABOUT GOING TO THEM, THAT WOULD BE A REALLY BAD IDEA FOR SURE. AS YOU CAN SEE I'm FAR FROM ALONE HERE.

What a racket! I signed up for Direct TV a year ago and I have had nothing but problems. Unfortunately, I can't do anything about it because they bind you a 2 year contract that is a few hundred dollars to cancel! I have had poor reception and needed to pay $50 for a technician to come out and check it. Why would I have to pay extra to receive good reception from a service that I am paying for? The next round of frustration came when I bought a new TV (HD) and had to agree to another year added to the "agreement" just to have a box that is compatible with a new TV. What do you do? You can't cancel because of the fee and you can't return the TV. Then we decided to add TV in another room of our home! Simple enough...After 4 cancellations from our local installers MASTECH we are still waiting for someone to come. 2 missed days of work and no apology or compensation from either Direct TV or mastech. Call Directtv and at least they stand behind their installers because they DO NOT stand behind their customers. I can't wait until I can cancel this service and urge everyone shopping for a television service provider to stay away from Direct TV!