I guess they do not believe in customer service as there is NONE!!! They are a bunch of crooks who don't care about the customer. I would advise you not to use them and go with a local cable company as Direct TV is a bunch of people who don't care about the customer.

I had service for 3 weeks. the 4th week did not work at all. it took 5 clls just to get my account canceled and get a box sent out to get their reciever back. I was issued a credit of 96.78 with a credit balance of 58.46. that balance i have a copy of on the last statement i had received and promiced i would be refunded in 6-8 weeks. the same response every time i called until JULY 14th now my credit has dissapeared entirely and i am told I OWE THEM 3.54 . i called the 800 num and was blind trnfrd from sales (they stated they don't have a direct line to customer service! are you kidding me. I supposedly spoke to a supervisor 'frank' id 9314 that states everyone else i spoke to previously was incorrect in telling me i have a credit due and I do owe 3.54 cents. he says don't worry, we won't press it for 3.54 but I won't remv it from your bill and i can not remv your cc from this acc. (previously told it would be taken off) more than once. how does this company stay in business? one rep even asked me if my paswrd was XXXX??? then i am told i will receive a credit BACK of 58.46 and 6 weeks later they are trying to tell me I OWE THEM. how can they get away with this? this person 'frank' had NO APOLOGIES for the service not working- no line of sight for their satalite at all! amazing that it worked for 3 weeks to begin with.i can fax a copy or email copy of statment.upload format failed.

DO NOT TAKE DIRECT TV's SERVICE! I was lied to by the customer service rep that I would not be locked into a contract. The installers went to the wrong address twice before finally arriving at the correct address on the 3rd attempt. Our bill came in and was larger than what was quoted on the phone. When I tried to pay the bill and cancel the service I was told that I would have to pay over $400 to cancel the contract. WHAT CONTRACT? Customer service stated that they sent the contract to my address. Well, it was STILL the wrong address and we NEVER RECEIVED IT! They they stated that I verbally accepted a contract, but could provide no proof. Once I finally reached a supervisor they were extremely rude and kept stating that the installer provided me a contact. Well, he didn't and no one at DirectTV can provide proof that I accepted any contract. Next they said that I accepted the contract by activating the DVR box. Really? I didn't make that call, the installer did. How can it be legal to lock me into a contract with no verbal agreement and no written agreement?! THESE COMAPY IS LIARS AND THIEVES!!

I was billed a fee of $176 for earlier termination after being with direct TV for 5 years.
They state it was becuase I upgraded to a high definition receiver a year ago, I was never informed of this particular automatic contract renewal and even when it might be in the user agreement ( I do not see one signed by me during the upgrade) it is on my opinion, a very dishonest practice.
I called directtv and tried to work the issue out with the financial department, but they did not have the cortesy to refund the fee.
I am not going to get the money back, but I want to warn people on being very carefull when dealing with these sharks.
ah...and direct tv will not have me as client never again!!

Thanks,
Jose

I have had the unfortunate experience of working with Direct TV. They DO not inform you of all of the fees, DO NOT discuss that you are in a two year contract, and only refer you to their written contract and then when you think you signed up for high definition and they come back and install HD-they start your two year contract all over again! And if you break the contract, they charge you $480.00!!! THEY ARE NOT WILLING TO WORK WITH YOU AT ALL - DO NOT GO TO DIRECT TV ! THEY ARE AWFUL -TERRIBLE COMPANY AND TERRIBLE CUSTOMER SERVICE !!