Dish Network
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Category: Entertainment
Contact Information Texas, United States
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Dish Network Reviews
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God's People
July 31, 2010
Uncessary Charges
These jerks are trying to have me to repay $600.00 for equipment, that I have already paid for because they went into my bank account and took money leaving me with overdraft fees. The letter that they are sending me now is saying that the money will be used for the "Equipment", that's a LIE. The money that they took before they used toward my monthly billing cycle instead of sending out a monthly bill. Like Im at the desk sending the bills out and showing favortism to someone. Then they want you to send the equipment back to them. Why should I, its paid for now. They have horrible costumer service reps answering the phones and the supervisors aren't any better. They try to loud talk you and never give you the answers to your questions. They should be shut down and have to repay all of the cosumers they have had over these years there money back. They have too many complaints against them for this not to be true. Im sure if the workers there were to loose there jobs and have collections letters sent to their homes, they wouldn't like it. But, I wouldn't want the employees to suffer because the corporation it's self is money hungry. God does not like it when you mess with his people...
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proninjaryder
July 28, 2010
Negligent customer service, faulty service
After several attempts to resolve faulty service, and asking each agent to notate our account the problem with not having service continued. Finally an agent stated that we could cancel if the problem happened again and we would not get charged a termination fee. No record of that on the account obviously. After being hung up on by several supervisors and being told that they were going to just charge us the termination fee anyway I decided to take action higher than a simple supervisor who ALSO failed to notate the account on our last conversation. Proof of amount of calls is on two cell phones which would clearly show every time we called but hmmm they still have no record.
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mark goodin
July 28, 2010
Unfair "contract" terms
Here's what you can expect as a Dish Network customer. This certified letter was sent on 7/15/10:
Mr. Charles Ergen, CEO
Dish Network
9601 S. Meridian Blvd.
Englewood, CO 80112
Dear Mr. Ergen,
I am extremely upset with you and Dish Network. I sent you a certified letter on 6/18/10. A copy of the letter and proof of receipt are attached. This letter has gone unanswered.
We believe that, at minimum, your business practice of locking customers into a 24 month commitment, then increasing your prices, is unfair.
This is a win/lose arrangement for Dish Network. Dish Network wins by having captive customers who cannot get out of this unfair arrangement. Customer loses because he or she cannot get out of your unfair contract without, of course, an early termination penalty.
I feel like a victim, and I also feel stupid for agreeing to your 24 month contract. But I did not believe that Dish Network was going to make repeated price increases. And I believe the average customer feels the same -- they just aren't writing you letters.
I have to assume that since our contract with you expires in a couple of months, you simply aren't interested in our concerns. So you can rest assured that we will find another satellite provider in October.
In the meantime, here's what we're prepared to do:
1. We can serve a small claims subpeona to CSC Services of Nevada, Inc, 502 E. John Street, Carson City, NV 89706 and ask a judge to determine whether your price increases are lawful and fair. We will seek to recover the costs for the filing the suit, mailing certified letters, and all Dish Network service costs above our original agreement of $54.00 per month.
2. We can file a formal complaint with the FCC.
3. We can send a copy of this letter to the editor of our local newspaper.
4. We can email a copy of this complaint to as many attorneys as we can find...we both know that attorneys love class action suits. And I love sending emails when I feel that I've been wronged!
5. We can file a complaint with the Better Business Bureau. I see that you currently have 13, 267 complaints filed against you and that the bureau gives you a "C" rating. Maybe the majority of these complaints concern telemarketing issues, but it sure doesn't look like you can afford additional complaints.
But what we would like you to do, per our letter dated 6/18/10, is honor our original agreement and charge us $54.99 per month. In addition, we would like Dish Network to refund the overcharges that have appeared on our bills and the fees for mailing you two certified letters, the receipts for which are enclosed.
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As of the posting of this complaint, this letter has also gone unanswered.
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Lidene
July 27, 2010
Avoid them like a plague
I called to have installed at my new resadent and also was offered 2 dvr and i said yes that would be fine .. man shows up and does every thing and as he is leaving i ask were are my dvrs and he says another man will drop them buy next day ... will i waited and no dvrs ... i call and they say i can have dvrs for a additional 49.95 .. i said they were suppose to come with the set up and they say the installer said that i did not what them.. so i have been fighting for a week and still no dvrs and they keep giving me a hard time with the phone calls the person in charge will not return my calls ... so be very careful with them and their installers .. i feel that they only what your checking account information and give you what they feel is right and not what you where offered..
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Normine
July 27, 2010
Extremely rude and unwilling to help solve the problem
This is one long complaint so get ready! First of all I ordered the dish in the beginning of July. The guy came out to install it and said he would have to put it on a temporary stand until her could come back and put in a permanant post to put it on. He said he would be out in the next week to finish putting the permanant post in. Weeks go by and he doesnt show up. I call 3 to 4 times to "remind" him and they keep saying he will get out there soon. Then my dish stops working! I get no signal. So I call and tell them and they say the problem is probably because its still on the temporary stand! So the dish quit working cuz the guy never came out and finished his job! So then I make an appointment for four days later for the same guy to come fix it. He was supposed to be there between 8am and noon. Noon rolls around and no one shows. So I call and they tell me he should be to my house by 5 and if not to call back. Five rolls around and he still never showed up. So I call back and am put on hold for 30 minutes. By the time I get through the dispatcher is gone and there is no way to get a hold of the guy. So not only did I sit at home all day waiting for this jerk but then he never showed up to fix the problem that he basically caused in the first place by not finishing his job! The next day I get a call from the dispatcher saying the next time someone is available to come out is in two weeks! I told them to have someone out there by 8am the next morning or I was canceling! Someone was there at noon the next day but all the guy did was fix the signal but still never put the permanent post in!!! 5 days later he got the post in but never put the dish on the post. Instead he left me a note telling me to give him a call when I would be home so he could put the dish on the post. So I call him 3 different times giving him multiple days that work good for me for him to come out...and he never calls back! Not only do I have a job and other responsibilities but now supposidly its my job to check up on this guy and keep reminding him to come finish his job! It is now October...over 2 months later and the dish still is not on the permanent post like it was supposed to be a week after installation in July!!! Now today I get a message saying to connect my reciver to a phone line and keep it connected or I will be getting charged $5 dollars a month!!! This is news to me..supposidly it says it in the contract but Ive read it over and over and never seen anything in there. When I call customer service about this not only were they extremely rude but they were unwilling to help solve the problem. Dish Network is charging me $5 a month because I dont have a landline to plug my stupid reciever into!!! But people who do have a phone line and plug it in there only get charged $5 once! Does this make sense? I am soooo frustrated! I would cancel service but am scared of the kinds of headaches I would have trying to cancel and getting the dish off my yard!!!
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yenoh
July 26, 2010
Incredibly poor service
Dish continues to add fees for services that were originally advertised as free. They are the worst at not showing up for Service appointments when scheduled. In addition, their customer service people will make up anything to get you off the phone. This, I was told, came down from Charlie Ergen, as they try to increase profitability by screwing their subscribers. After nine years having the local cable company out today.
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Essinzeihh
July 23, 2010
They breach the contract by no customer service
Telll you they are coming to fix your satillite and do not show up!Havent had good tv for two months!Called them several times.TERRIBLE customer service! Liers!I refuse to pay for something I do not get! They breach the contract by no customer service.
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Gettoy
July 22, 2010
When the technician came to install my satellite, he unplugged my freezer and all content was ruined
When the technician came to install my satellite, he unplugged my freezer and all content was ruined. i called to inform them of his negligence and all they would say is im sorry. i sent an itemized list of my loss and their response was. that there was not enough proof that their tech had done it. it has been several months still not reimbursed and still can not watch a full show on my t.v. their satelite service is so poor i would be surprized if i got to watch a whole commercial.
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Fukolle
July 22, 2010
I got a bill for $112.93, and I do not see how my bill is that high
I got a bill for $112.93, and I do not see how my bill is that high. I have always paid it on time and in full. There is no reason why my bill should be that much. Someone needs to either explain to me why my bill is that high, or they are about to lose my service with them. I do not have a problem with paying my bills if I owe it, but there is no way I owe that much when my bill is only suppose to be $70.00 a month.
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nodish4me
July 21, 2010
Customer Service Lies
I called to cancel my Dish Network today. This was after having been a customer of theirs for about 7 years. I pay my bills on time, I haven't asked for additional discounts, I've been a very good customer. We're trying to cut back on our bills, we're living on one income because of a layoff one year ago. After two phone conversations and two "chat" conversations with Dish Network, we were not able to reduce our monthly fees without losing channels we watch frequently.
I called DirectTV and found I was able to get the channels we watched for half of what the Dish Network fees were. I talked to Dish Network again, and still no improvement in the monthly fee. I then signed up with DirectTV. It is due to be installed tomorrow.
Tonight, I called Dish Network to have them disconnect our service tomorrow evening. The gentleman I spoke with said service would be cancelled at whatever time I specified, that disconnects are done at midnight. I arranged to have it disconnected tomorrow at midnight.
Well, I guess I'm just TOO TRUSTING ... as soon as I got off the phone, my service was totally disconnected. I immediately called back, another rep said they always disconnect immediately, and not at a pre-arranged time. He offered to reconnect service if I paid a month's service fee, then I could call back tomorrow and cancel. I asked to speak to his supervisor, he said "good luck" when he transferred me. The supervisor could not reconnect without a $100 charge since it was already disconnected, and there was no additional person/supervisor to speak to.
Do not believe Dish Network customer service reps ... they lied to me tonight and they will never have my business again. I will also make sure everyone I can reach on the internet or my personal friends know that Dish is not to be trusted.
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