After several attempts to resolve faulty service, and asking each agent to notate our account the problem with not having service continued. Finally an agent stated that we could cancel if the problem happened again and we would not get charged a termination fee. No record of that on the account obviously. After being hung up on by several supervisors and being told that they were going to just charge us the termination fee anyway I decided to take action higher than a simple supervisor who ALSO failed to notate the account on our last... read full review »