I switched from cable to Dish Network in August of 2008. They are combined with Embarq's phone and internet service. When i set up service I set up auto pay to come right out of my account every month. A month or so later i come home all services have been disconected. I called to find out why and they said due to non payment. Aparently they had no record of my auto payments. They were running a free tv for a year special. At that time i was told since I had a disconnect (and they added on a 40.00 charge) that I would not be able to get the free tv for a year now. At that time they said they would be happy to set me up on auto payments! In February of 2009 I moved and needed to have my service set up again at my new place. There would be someone from Embarq coming to hook up the phone and internet and someone from Dish coming to hook up the television. I called on a Wednesday and Embarq scheduled to come out the next Thursday. They then transfered me to Dish to schedule. The operator said they had an appointment open for Saturday morning. I said that would be fine. We set it up and he hung up. 10 minutes later he called back and said that they cant make it Saturday they would have to come Monday between 12 and 2. I explained that I would have to arrange time off work but that was acceptable. Monday at 4 pm still nobody here. I called them and they said my appointment was scheduled for a Friday not a Monday and it wasn't for another 2 weeks! I said you can't be serious I have taken a day off work to wait for this and you rescheduled without telling me, and to make it worse I would be without tv for another 2 weeks! The "gentleman" on the phone said well if you dont keep this appointment 2 weeks from now then we don't have another one for a week after that. At this point I was getting mad and i said let me speak to your supervisor I cannot believe you are treating an existing customer this way. He yelled at me saying you don't need a supervisor and hung up on me. I immediately called back and explained to the next person what had just been said to me and can you believe they didn't even have a record that I had just called! She told me there were no notes on my account and that I needed to keep the appointment. If i did not keep it and cancelled there would be an early cancellation fee of 180.00. I waited the 2 weeks and kept my appointment. On the next bill I was charged for the 3 weeks i was without TV. I called and was told I had to pay it...prorated bla bla bla...but they would credit me $10 dollars a month for 5 months for my inconvenience. It is now June and I have not seen 1 credit. To make matters worse the bill that should be only $110.00 a month is over 190.00. I keep calling questioning and I get the same thing...prorated...after you pay this bill it will go down. It never happens. I have had enough! I called another company and scheduled a hook up. I called Dish today to cancel. They say i owe $160.00 cancellation fee. The cancellation fee is $10.00 per month for every month of unfulfilled 24 month contract. My calculations say August to June is 10 months. That leaves 14 months @ $10.00 a month. That isn't $160.00! There were many more problems and phone calls I have not mentioned here. I told the lady on the phone I would pay $500.00 at this point to get rid of them! It is a shame that they can give such poor customer service and charge you whatever they feel like charging and when you say enough is enough they are allowed to charge more for you to get them to stop! BEWARE of Dish Network and their poor customer service!

I MOVED FROM 1201 W. TURNER ROAD TO 1312 LEEDS AVENUE SOMETIME AGO. I HAVE NOT BEEN ABLE TO TAKE AVANTAGE OF THE SERVICES BECAUSE AS CAN BE EVIDENT, I HAVE NEVER RECEIVED THE “SMARTCARD”. ACCORDING TO YOUR RECORDS, IT WAS MAILED TO THE PREVIOUS ADDRESS. SINCE I EXPECT THIS TO BE A SHORT TERM MOVE, I DO NOT WISH TO USE THE SERVICES UNTIL I MOVE BACK.

I HAVE SPOKEN TO SEVERAL OF YOUR REPRESENTATIVES, JEFF @ Q18, ALEXIS AND OTHERS WITHOUT RESOLVE. I DO NOT OWE ANY PAYMENTS TO DISH ON ANY ACCOUNT AND I ONLY PURCHASED A TEMPORARY CARD TO ESTABLISH SERVICES WHICH I WAS NOT ABLE TO ENJOY. UPON MY RETURN TO 1201 I DO EXPECT TO RESTORE SERVICES AND THAT WAY I WILL NOT HAVE TO ENTER INTO ANOTHER CONTRACT, JUST ACTIVATE THE EXISTING SERVICE.

YOU MAY FORWARD A LABEL AND BOX TO THE 1312 LEEDS ST. ADDRESS FOR THE EQUIPMENT TO BE RETURNED SO THAT I WILL NOT BE CHARGED ANYTHING AND YOUR INVENTORY WILL NOT BE SHORT.

FURTHER, I AM UNEMPLOYED AND ATTEMPTING TO RESTRUCTURE MY EXPENSES.

Dish Network charged 2 "all day" PPV movies to my account on a day when I wasn't even home. Easter Sunday of all days. Called them, got the run around and pretty much was told "too bad". Customer Svc rep could barely speak english and at first refused to let me speak to a supervisor. I finally was able to leave a message on the supervisors voice mail. Still waiting for a call back.

I contacted dish on Friday, April 10, 2009 to inquire about service. I was told I would get certain equipment & service for a prepaid amount. I told them I had to go into town & get the money & would continue with purchase. After I got money I called them to continue purchase. I verified equipment & service then gave them my cc numbers. When getting ready to set up time & date for installation I reverified equipment & service & was informed that they were mistaken & I had to pay more money for equipment & service I wanted. I told them I did not want service then. My cc had already been put in a hold status so I requested the money to be put back on. I spoke to 2 different agents then & was reassured the money would be put back within 24hrs, not 48 or 72. 24hrs later the money still was on hold so i called and asked to speak to a supervisor who then told me the reversal had NOT been posted yesterday due to a clerical error. I called back and was then informed it would take 7-10 business days but that they could expedite it to 3-4 days and my phone battery went dead. I switched phones but by then they had already hung up. It didn't take even an hour for them to post the payment but it has taken way longer then the 24hrs. I was promised for them to release the amount. To date, April 12, 2009 it still is in HOLD status. After being lied to several times I do NOT trust Dish Network to give me my money back at all. I feel as though I've just been mugged. You would think a big company such as Dish Network wouldn't have to resort to such scam artist practices as these.

I receive at least 8 phone calls each day from a Dish Network telemarketer from the phone number: (607) 330-5666. It is always the same guy...same accent. I tell him that I already use Dish Network. I have used it for 8 years and that I want him to take me off any call lists he has. He still calls every day.