We ordered a "pastel palette bouquet' for mom's 84th birthday. she received, "sweet delight", red and purple valentine's bouquet. InBloom the local florist had only red. There "like" bouquet or substitution was $10 less. For an order of $104, I am so perturbed she did not receive at least pastel roses. Ftd substitution clause should have a note saying, xmas, valentine and easter may see only red or lily white . Or that special holiday are barred from anything resembling your order!

FTD failed to deliver flowers to the address as promised. Worse, their customer service rep 'Jake' - just laughed when I asked for delivery status. He breathed heavily into the phone like a psycho and would not transfer me to a supervisor. He just laughed. When I asked if he enjoyed letting people sit on hold and then being totally useless he said - 'yes'. When I asked to be transfered to a supervisor - he just laughed and continued to breath heavily into the phone.

This company is CRAP