FTD failed to deliver flowers to the address as promised. Worse, their customer service rep 'Jake' - just laughed when I asked for delivery status. He breathed heavily into the phone like a psycho and would not transfer me to a supervisor. He just laughed. When I asked if he enjoyed letting people sit on hold and then being totally useless he said - 'yes'. When I asked to be transfered to a supervisor - he just laughed and continued to breath heavily into the phone. This company is CRAP read full review »