This company specializes in products for older or other people who may have mobility & other age related issues. They have a relationship with AARP & also QVC. And though their mission is laudable, there customer service is AWLFUL when it comes to handling a customer return.

I returned a defective product, using their pre-paid shipping label on 4/15/09. They received the product back on 4/27 (they use Newgistics as their returns shipper so expect delays even though you drop the return off at any Post Office) and I am still waiting for a credit.

They are not disputing they received the return on April 27th. I was told on May 4th when I called to follow up on when I can expect the credit, that it would be a week. When I saw no credit issued after waiting a week, their next promise was another week. THIS IS TOTALLY UNSATISFACTORY that it is taking over 2 WEEKS from their receipt of a defective product return and there is no credit in sight. That's of course, in addition to the 8 business days it took Newgistics to return the item back to them.

Gold Violin - don't bother with them if you are expecting decent, for get about excellent or even good, customer service on a return.