This company specializes in products for older or other people who may have mobility & other age related issues. They have a relationship with AARP & also QVC. And though their mission is laudable, there customer service is AWLFUL when it comes to handling a customer return. I returned a defective product, using their pre-paid shipping label on 4/15/09. They received the product back on 4/27 (they use Newgistics as their returns shipper so expect delays even though you drop the return off at any Post Office) and I am still waiting... read full review »