On 1-19-2011 an order was placed in the amount of $112.95. It was our 6th order placed with the company beginning in July of 2010. As of this date, 2-22-2011 no order has been received, no refund has been made for our latest order.
We placed a cancellation on Feb.14th, contact was made with Chaz Hall '
[email protected]' who you reach by calling 1-866-467-6444 then pressing the option to place an order. No other numbers seem to work.
Per the conversation an hour ago with Chaz (again he is the one answering the phone) he revealed that our funds will be deposited in another 7-14 days, in spite of a previous e-mail received from him on 2-14 telling us that it would be 3-5 business days to see a refund reflected on our account.
The order prior to this one had a back order product, other items were shipped but we have only discovered today they did not credit us the $10.46 for what was not received. At this point we are out $123.41 with no products still.
There are multiple complaints with this company...BEWARE!
In reading other complaints they have multiple addresses and dba (doing business as) Chaz's e-mail address (included above) is Mother Nature.com. In doing a search of that company the about us info is the same given on the Herbal Remedies site.
Will file complaints with The Better Business Bureau then heading to the bank to launch an investigation for fraud from that end.
This company is indeed operating unethically.