Hewlett Packard/Laptop

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Category: Electronics

Contact Information
California, United States

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Hewlett Packard/Laptop Reviews

wmsuttonjr September 5, 2009

Poor Quality/Poor Service

Computer crashed. Was advised Hewlett Packard was award of faulty hardware. Called for service and was informed I was out of warranty and the company extended warranty had also expired. Was informed I never registered the computer at purchase, however they had all of my personal information in their file, including the date of purchase. Was told that I could not get the free repairs, however they would be pleased to correct the problem they created for a little over $500.00. When I told them no, suddenly the offer dropped to $250.00. Will never deal with these folks again and will make sure others know about them. It'll cost them a lot more than what it would have cost to stand behind their product and repair my laptop.

Rochrdman August 10, 2009

Will not honor warranty

I bought a HP laptop in April and keep crash for the last few weeks. I sent it in for repair and the customer service rep at HP said his tech said I spilled liquid on the keyboard and it would cost over $300 to fix. I did not spill anything, infact, I only use a dry cloth to clean my laptop. I told them I would never buy a HP PRODUCT AGAIN> Addionally, I have a HP printer less than a year old and I keep getting a message now, printer cartridge installed wrong, it is not and I have done all the trouble shooting steps. I guess I spilled something on that too, even though it is under my desk.