This A.M. I received notice from my credit report agency of an "Alert." Upon opening it, I discovered that Consumer Credit Solutions was attempting to collect $107. Mind you, I do pay my bills on time and check my accounts almost daily and hadn't noted any such balance on any of them. After calling my ID Protection service, I was given a phone number for CCS. After 6 -8 attemps and getting a busy signal, I finally got the automated message to hold for an available service rep. I was amused at first by their choice of New Agey, calming musical, thinking good pyschological ploy. After holding for 35 minutes and receiving the repeated message to press # if I still required help AND that when I spoke with a rep not to use abusive language, I actually spoke to a courteous, young woman. She informed me that I had late fees with Hollywood Video from June 2009, in the amount of $107. I was also told that that HV had sent me two written notices to which I did not respond. WHAT? Never happened! After going to ConsumerAffairs.com and getting advice on how to combat this claim, I am prepared for battle. I am retired, and I have the time! If it takes a class-action suit to get this defunct company to back off on phony late charges and the like, which affect our consumer's credit scores, so be it.

Received a collection notice for $222.78 without any prior notification from Hollywood Video rentals supposedly not returned. There is no way to contact Hollywood Video (or Hollywood Entertainment) since they no longer exist! All of their offices are closed and numbers disconnected.

My wife and I were talked into opening a PowerPlay account so we could "save" on video rental. We were charged the fee each month but due to circumstances we werent able to go to the store for the rentals and so our account points accumulated. Each movie we signed out was 3 points. Our account balance is 92 points. Hollywood video decided to shut down and will not refund any of the money we paid into the membership. The customer service number for the coporate office has been disconnected and they have made no effort to contact their customers and refund the money owed or offer any type of resolution. It's typical of everything going on in this world; the working person gets ripped off and the governemnt protects the corporations and their management.

Several months ago I rented a few movies from a Hollywood Video store on I 35 in Austin. I returned EVERY video. When I went back to rent another movie I was told I owed $50. I explained I'd returned the movie. After a half an hour of arguing, the guy finally agreed to look again and lo and behold, he found the movie. He apologized, said he would make a note on the account and all was good. Here we are weeks later and I'm getting repeated phone calls from some type of collection agency about this same movie. They gave me a "corporate" number which led me to a voice mail telling me to call back during regular business hours even though it was, in fact, during regular business hours. I called again. Same thing. I get another call today from collections and call the store directly. The asst. manager who answered just kept saying there was nothing she or anyone else could do, I would have to try the corporate number again. It's Saturday. I asked for a manager, she said there would not be one in the store for two days. I asked for the number for the regional manager and was told she did not have that number. I asked if I could talk to the guy who found the video and she said there was no way to know who I'd talked to and that I would have to come back up to the store and see if I could identify the employee, otherwise, I couldn't prove I'd returned the movie. "I know it sucks, but there's nothing we can do" were her exact words. Well, it does suck. She also suggested that I come in the store during various shifts to point out the guy who found the movie. Seriously? Really? That's the customer service? I spend my valuable time driving to and from their store until I happen upon this guy and hope he remembers me and owns up to the mistake. This is a stupid way to do business. Never have I experienced a company with so many incompetent staff from the ground up and I use Time Warner Cable!

Hollywood Video charged $159.00 to my credit card for nothing. I had not rented a video for months and the last ones I did I returned on time inside the store. When I called the store I was told that I was being charged through the corporate office for the full price of the videos and that I never returned them. I asked if I could get a copy of the last videos I rented and he said their printers were not working. I asked if he could tell me the date of the last time I rented any videos from them and he said he did not have that information. The funny thing is, I had a similar experience with another Hollywood Video store during their first bankruptcy a couple years ago just as it was closing down also. In that incident I had returned the video by putting it in their night drop box and they claimed I never returned it and tried to charge my credit card. That issue was resolved. They could not provide any documentation then and I bet they can't provide any documentation now. either.