got charge from Hollywood video sent letter stating I did not rent any videos and did not even know were they are located. I then called and said they would take charges off now it has been turned over to collection agency.

This is my first time writing a complaint and I hope I wont have to do this any other time.I have been going to Hollywood Video for several months now here in Pittsburgh with a location in my neighborhood.I was a very good customer who spent a lot of money and time looking for movies, im angry because yesterday I went to Hollywood Video to pick out some movies and when I got there, there was a sign in the door that said Closed.I think they should have at least called me or sent me a letter explaining that they were planning on closing.There are other Hollywood videos but they are not in my area and I am not planning on going out of my way to rent a DAMN movie.Shame on Hollywood Video for not taking a few minutes to inform a good customer.

Rob P.

I will no longer patronize Hollywood video after my last two visits. I have never been overly satisfied with the service at Hollywood Video. It was mediocre at best, but the competitive prices and five-day video rentals were enough to compensate for their less than stellar customer service.

A few weeks ago, I went to HV and located the movies I wanted on my own fairly quickly. I went up to the front desk to pay for my rentals. I stood at the center register of the desk considering there were THREE employees behind the counter and none of them were at a register. None of them even acknowledged me, and soon another customer came up behind me. After 2-3 minutes, one of the employees finally came to the register to my left. I don't recall being greeted as I handed him my selections. Another employee came up to the center register and said "Could you move over? There are other customers behind you." I was stunned by her tone and lack of niceties, as well as the fact that she felt the need to point out the fact that there were other customers behind me when it was their slow service that caused a line to form in the first place.

The last time I was in HV, I was looking for a specific movie that I couldn't find on my own. After searching the store, I finally approached the service desk and asked if they had the movie. An employee was at the computer this time, and he searched for my movie right away. This process took a few minutes. All the while, the same employee who had so rudely asked me to get out of the way was standing behind the counter, observing my exchange with the other employee. As he got the search results, she finally spoke up, saying: "We don't have it."

She had been standing there the entire time. She could have just answered my question as soon as I asked instead of wasting both my and the other employee's time. Thanks to these experiences, I'll be signing up for Netflix soon.

My kid can design a better webpage! What retart (metally challenged) designed hollywoodvideo.com.

I'm not alone! I''ve rented DVD's from HV for years with no problems whatsoever until now. I returned two DVDs, early (meaning before the due date) in their outdoor metal bin. Then I get a post card stating that one DVD was not returned. I immediatelly called the Severna Park store and informed them that they made a mistake, and the HV employee said their system never makes mistakes. I then called the HV 800 customer service number, and after waiting almost 30 minutes on hold, I informed them of my problem and that the DVD was returned. Spoke to a woman; she says they just had a new system installed within the last two weeks. Also, that the store manager where I rented the DVD was recently let go. She took my name/number and I was informed that my testimony would be referred to the district manager and I would receive a call back in two to three days. 2 wks later the bill arrives, and no return phone call HV. The bill is requesting payment of $45.51 for the DVD, and if I don't respond, they may charge my bank card. I'm disputing with letter to corporate and copying the Attorney General's Consumer Protection office and better business bureau. I use to like HV, but after reading several similar complaints, it sounds like an easy wasy to scam people.