Have been an MVP customer at Hollywood Video in Vestavia Hills, AL for several years. In May I was told that Hollywood Video was bought out by Movie Gallery; MVP membership was not valid anymore but since I had been a customer I had been given a one-month free trial of PowerPlay. The trial period would expire 6/7/09, after which I would need to renew my membership to continue to participate in PowerPlay. I decided not to renew my membership, and have not used the services of Hollywood Video since. But since the company conveniently had my credit card on file and had charged me monthly for my MVP membership, they continued to charge my credit card for June, July, and August, even though we had never signed a contract for their new membership plan. My husband contested the charges with the store and was referred to a phone complaints center, where they offered to reimburse the charges for the first month, but not for the subsequent 2 months, even though these were unauthorized charges.

well over at the hollywaood video store i was looking at the video games they have for sale and i saw a game i had (prince of persia, its one that is older and most stores don't sell much anymore) and they were selling it for $40! i bought that same game used at gamestop (it was in perfict condition) for only $18! these people ant hollywood video are rip-offs.

On April 7 2009 at 12:20 pm I went to H.V. as I always do on Tuesdays to get the new releases before the weekend. I was ready to check out and as I approach the clerk I asked him if he has the movies on blue-ray at that time. He looked at me with a bad attitude and said if its not on the shelve we dont have it without even looking on the return movies. I said well sometimes they look if they have one but he was upset and said no maam wedont have it.Well ok I said anyways I'm gonna take them all. He start throwing the movies on the table and he looked so mad that I thought he was going to punch me..So as a bussiness owner myself.I smiled and said on a calm way that he doesn't have to be mad about it, it was only a question and I asked to speak with the manager.He said the manager was not available and he was not going to rent to me ever ..So I decided to wait for the manager..He started making a phone call and I realized he was calling the police on me..Very calmly I waited for the police..Never ever was the manager present at the store, I was treated as a criminal by a lazy young boy..in front of all the customers..and now they want to give me free rent??? Nope..I'm a very respectable lady and I will not accept this kind of treatment..I'm gonna take this case to the civil court and I'm gonna sue everybody involved and I'm SPEAKING TRULY CAUSE MY HUSBAND IS A LAWYER AND YOU JOSH MESSED WITH THE WRONG WOMAN. Is that the way you treat your customers??? See you in court..

We have been going to Hollywood Video for many years we went in yesterday and was told they needed a copy of my Credit card on file in case we do not return there movies I told them I did not want to do that and was told we could not get any movies if we did not give it to them so my wife said go ahead and do it well we rented about 42 dollars in movies which is about normal for us 9 Movies for the weekend well to I was checking my Bank account and we have a extra 1 dollar charge to our account my wife goes to the store they tell her it is a charge to put our credit card Number on file what a bunch of bull I called there consumer call line and the Person said we should have been told there was a charge to put our number on file I told her I did not authorize this charge and want it put back into my account her reply whats the Big deal it's only a Dollar yes it is only a Dollar for Each persons account so we loose a Dollar and the gain Hundreds yes it might be only on dollar I am checking into the legal aspect of this I feel this is theft

My family rents videos to watch together on occasion. Usually we go through Netflix, but sometimes we'll hit one of the local rental stores. Recently, we got four DVDs from Hollywood Video, watched them, and returned them. We all -know- we returned them. Everyone gathered them up together and sent them off with my dad. He did nothing else on the trip; it was solely to return the DVDs. He put them in the outside bin, and that should have been that.

About a month later, we got a bill in the mail, charging ridiculously high late fees as well as demanding payment to replace those four videos. Hollywood Video was claiming that we never returned the disks. We called to dispute. The employee we dealt with first at least tried to be helpful, suggesting that the returned videos may have been lost in the bin. However, no one at the store seemed able to track down the missing videos, and the bill kept growing. We had no reassurance that anyone was even actually checking on our behalf. Further attempts to seek help, or resolve the issue, met with blunt rudeness and accusation. One employee we dealt with went so far as to list possible (and very insulting) reasons we would have had to steal the videos, while claiming that their people couldn't have any motivation to do so, "since they get free rentals." Uh-huh. In short, with the exception of the first person we talked to only, our dispute was handled in a completely antagonistic manner.

We had little recourse. The disks were long out of our hands, and Hollywood Video had a database that laid the blame on us. It was our word verses theirs, and the fact that many people -do- try to scam the video place had us cast in the light of "guilty until proven innocent, " in their eyes.

Eventually, we were able to settle the matter by paying the replacement price on the disks themselves, with the stacked late fees waived. However, that was still $50 we did not rightfully owe.

No matter how the disks were actually lost, (and they -were- lost some point -after- we returned them to the store, ) this incident proved two things to me. One: that Hollywood Video has nothing built into their returns system to protect the customer from potential system or employee error, and Two: they don't care.

I won't deal with any company that has an antagonistic attitude towards customers, especially when they have the power to levy fees. That's a stupid way to run a business, and any customers who decide to deal with them are putting themselves at risk.

It doesn't matter what percent of an erroneous fee a company offers to waive. If this is how they do business, I will not be doing business with them again. I encourage everyone else to be wary, at least until Hollywood Video can prove it actually -cares- about its customers.

Hollywood Video, you need to figure out a better way to run. From now on, I'm sticking with Netflix.