This company is a SCAM! The technician that came to our house was named "Naz". Well, they will charge you $50 to come out and tell you that if you decide to have them fix your t.v., they will apply the $50 toward the bill. The problem is that once you call them to do the work, they never call back! I guess if they keep charging $50 for estimates, they make their money that way. I also want to add that I had another company do the job and it was over $100 less than the estimate Hoover TV gave us! I don't think they ever intended to do the work in the first place. I'm not on my way over to the BBB and any consumer protection agency I can find to report these Bozos too. DON'T give them your business. It will cost you more so you are better off finding a better company to begin with. Take Care.