on august the 3rd our internet connection stopped working. after a call to the customer service dept., we were told a service tech would call us within 2 days. that never happened. so when we called back the following monday, we were told a service tech would be at our home on wednesday by 5 o'clock our time. that didn't happen. so once again we called customer service. we were then promised he would be at our residence by noon the next day. that didn't happen, either. all this time we are losing money because my wife works using the internet, and without the internet, she makes nothing. after the service tech failed to show at noon on thursday, we call again! customer service now promises us that he will be at our residence by 5 o'clock. guess what...that didn't happen! finally the service tech calls our home and tells us that he can't make it until "sometime on friday". he finally shows and finds that the dish has almost fallen off my roof because the bolts were loose and one of the electrical boxes is full of water. SPECTACULAR INSTALLATION!!! after the initial wednesday appointment, he told customer service that he had come by and we weren't there. we knew that was a lie, and the lie was uncovered on friday when he had to call us to get directions to our house. through all of this garbage and lost income, the best they could do was a free month of service, and i had to fight just to get that! i really wish someone with some standing in that company would call me personally. i think they need to know what a large percentage of their customers already know...Hughes Net sucks and that's really all there is to say!!! thank you for your time, Lewis N.

I pay 69 dollars a month and my net runs so slow i should get a cheap phone connection. can not upload pictures, runs very slow. Is there any thing I can do to get them to improve the service. I have talked to the people over seas wherever that is, he finall said a teck person would call me back, that wasa last week . and hughes just added some more load to a already over loaded unit. I guess money matters more. Is direct or wild blue any better?
thank
gene wright

Don't use this service! Even if you have no other option due to living in a rural area with no dsl or cable ISP. Go to your local public library or use the internet from your smart phone or PDA instead. It is NOT worth dealing with the Indifferent Offshore Idiots that will serve as your ONLY liason with the company once you get past the US based sales team. Their offshore moronic support staff could care less aout your problem once the sale has been made and they will do everything in their power to prevent you from talking to anyone at Hughes Net in the US. My story to back up this claim is as follows:
After dealing with spotty service with Hughes for close to 2 years and patiently putting up with their offshore support their technical support team finally discovered that the problem had been the result of a faulty modem the entire time. Since the existing modem was no longer available due to it's age, Hughes Net Tech Support (Not Me) decided to send me a new modem to replace the older faulty one. After waiting for over 2 weeks to receive the new modem shipped from Maryland to South Carolina, I called back only to discover that no modem had been ordered. I provided the offshore tech support person once more with the case number from the prior call that determined a faulty modem, this person ordered a new modem and the new modem was promptly shipped and received within the week. Once I received the new modem and installed it, a Sattelite Tech had to come out to perform additional maintenance and cross poll the dish. Once that work was complete, the Sat Tech performed the steps to activate the new modem.

Skip ahead one year to August 2009, I was forced to relocate from my home to accept another job. Once in my new apartment I discovered they had cable internet already taken care of as a part of the lease and did not allow privately owned dish installations to anyone not on a ground floor (I am on the 3rd floor). So I called Hughes Net to have them terminate my service since I had been a customer for over 2 years and no longer needed the service. I was told by their offshore support that there would be a $300.00 early termination charge because I ordered an Upgraded Modem which reset my service contract to another 2 years. When I explained the situation to them all over again, including providing them with the case numbers from my call to them last August (2008), they told me that it did not matter, that my acceptance of the modem, and the subsequent installation of the modem (even though the Sat Tech performed the install and activation), was my acceptance of a new 2 year term. When I tried to get a more senior and better English speaking representative on the line I was very rudely informed that the more senior person would just tell me the very same thing.
After being on hold for more than 10 minutes, the more senior person did in fact tell me the same thing.
My basic logic is this...
A. If Hughes Net made the descision to send me the modem because (1) the one I had was faulty, and (2) the old one was no longer available, then the extension of the 2 year commitment does not apply.
B. If the Sat Tech performed the installation and activation for the new modem, then I did not see anything where I was required to acknowledge an extension of a 2 year commitment.

Now I find myself in a pickle. An honest guy trying to make a living, trying to go up against a company that has grown so out of control that it no longer cares about doing honest business.

The reps from their company do not tell you of the restrictions concerning downloading. Than when you call to report bad service, you are informed of these restrictions. The idiot supervisor can tell you(Lorenzo) is that we should have visited the website to be made aware of the underlying restrictions that no one told you about. How do you pull up the website until you have service? All he can say is that is my problem! And than hangs up.
I have told everyone I know of these facts and have cost them at least 4 customers in my immediate area. If I stopped 4 people from buying the svc, and each one of them stops 4 people, I'm sure hughes net is losing lots of money for misrepresentation.
I now have a phone number to corporate headquarters(301-428-5500) and will pursue this matter further!
Murphy Louviere

I have been Hughes Net Customer for 2 1/2 years. I pay them $70.00 per month and they treat their customers like two year olds. They give you compared to Comcast cable the worst service, they take your money and you are at their mercy when they feel like sticking the FAP to you. About two weeks ago it was in effect and when it should have gone off it didn't I called and had to unplug the box for 1 hour for it to reset which made no sense.