They have the worst customer service - don't buy the warranty - it covers nothing. Representatives are in India not USA where you ordered the service and expected to get support from. They can't differentiate between business and consumer accounts if you have more than one account and don't have the account numbers with you at the time of the call. There is no good alternative for internet providers out of the city limits. They are expensive and the download times are slow when it is running. Customer service agents get smart with you and have an attitude. read full review »