When I placed an order from inmod.com, it was listed as "in stock" with a delivery date of 1-2 weeks. I placed the order and frequently checked for an update on the status of the item, which was never updated on the website. I sent several emails, none of which were responded to. Nearing the end of the 2 week period, I finally called inmod to determine the status of my order. I was informed that the "in stock" item would actually not be available for another 3 months. No one bothered to send me notification that the item was backordered. I asked to cancel the order, and was told I had to send them an email in order to cancel. I don't know why, since I was speaking to a live person, that they couldn't cancel over the phone...and they had not responded to my previous emails. Anyway, I insisted they stay on the line with me while I sent the email. I then asked when I could expect to be refunded, since they immediately charged my credit card for an item that wasn't even in stock. To my udder shock, they respond, "whenever we get to it." Luckily, I had paid with PayPal, and was able to open a dispute. Otherwise, I don't know if I would have ever been refunded. I do NOT trust this seller, and will not buy from them again.

I ordered a custom duvet cover on 8/3/08. The time listed on the site to receive the merchandise was 4-6 weeks. I placed an iquiry about the merchandise on 10/3/08 saying that if I did not get the merchandise in 2 weeks, I needed to cancel the order (at that time it had been 9 weeks). On 10/30/08, I noticed the charge hit my credit card, called them immediately, and was told they only take cancellations via email. Subsequently I was told that custom merchandise cannot be returned. TOTALLY FINE, except 13-14 weeks is unacceptable for delivery time on a duvet cover that costs $659. They should have 1)contacted me to tell me it was backed up 2) offered a discount for taking almost 3x the shipment date and 3) offered the option to cancel.