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Elias
January 25, 2011
Watch out! Deceptive marketing
I used this company for a one time look up. I missed that somewhere hidden in the web page, I was signing up for a bogus "identify protection" Missed that they were charging me $20 a month. When I noticed the charges I was working in Africa was unable to cancel fior three months. Never would have signed up for ID protection and don't even want this company to have any information about me. From talking to them, they are usedto this sort of complaint. Am disputing the chrages through my credit card company. These people are deceptive and should be stopped!
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toby119c
January 24, 2011
unauthorized charge to credit card
I went on the intelius web-site as a favor for a friend. It was the $1.95 special, cancel anytime. We found no real useful information, so I immediately canceled, yet a $19.95 charge is on my VISA. I didn't authorize this and when I call their number, I get a series of messages and never get through. Beware of this fraudulent company!!!
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hellmut
December 29, 2010
unauthorized credit card charges
I requested reverse phone lookup and was charged for the lookup and in addition for an ongoing membership for $19.95 per month. Only after the threat to file a complaint with the CA attornry gerneral's office were they willing to reverse the charge. Hide your credit cards if you see the name INTELIUS!
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rszablewski
December 27, 2010
un-authorized charges
******BEWARE******** do not subscribe to this service... they will continue to charge your account for unused service, and even after complaint and cancel, they would not refund charges. THIS IS A SCAM !!! I had to call customer service at 5AM just to get a "real person" to speak to.
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Chihuahua13
December 20, 2010
Ladrones.
Desgraciadamente abri una menbresia con intelius, supuestamente era por 5 dolares aprox. los primeros 7 dias, no lo recuerdo muy bien x q ya hac como 3 meses d eso. Hable antes d los 7 dias para cancelar x q supuestamente si cancelaba en ese tiempo no me ivan a hacer ningun cargo, y todo estuvo muy bien, m cancelaron la membresia, pero hasta la fecha m siguen cobrando d mi tarjeta 20 dolares mensuales y hasta 2 veces por mes. Ya he hablado 2 veces para cancelar y supuestamente todo esta arreglado pero me siguen quitando mi dinero. No se como hacer para partar esto.
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Captain
December 14, 2010
Rip off
Do not use this company for any serach. Sent for telephone info and received only a bill. Repeated efforts to contact were ignored. Called card company and they got me in direct contact. Talked to Uriah @ 1-866-924-6187. Complaint resolved. They did try to charge me $19.95 for some sort of membership but I made them take it off. Took me days to do this and I had to get my CC company involved. I was on this right away. Keep an eye on your CC bills at all times. Does anyone know of a reputable company to use??
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danysmom
December 8, 2010
Fraudelant Charges
I used their service to look up one #. The site clearly said that one # would cost me 4.99. As soon as I clicked OK my bank (who emails me with every transaction) emails me and I see a charge for the $4.99 AND 19.95. I immeidately contact their customer service-which is the rudest by far. They advise me on how to cancel the membership and that I will receive a refund. its now a week later and instead of a refund I get another charge.
PEOPLE DO NOT USE THIS COMPANY!!! They scam and take money out as soon as they get your card info.
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Consumer_Beware
December 2, 2010
Cannot Delete Account
Intelius charged my credit card without my authorization through a company namec ValueMax. Fortunately ValueMax returned what they took from me but now I cannot delete the account that I have set up with Intelius. After speaking with a supervisor, she claimed they are unable to do that for "tax purposes" which is totally ridiculous. No where on their website is there anything telling you how to delete your account. Beware before you give your credit card information to this company. I wish someone had told me this before I used their site for a people search. At least the supervisor supposedly disable the account so no one can get into. Use caution before you use this company.
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Debbie L. 4410
November 23, 2010
Unauthorized charge from checking acct.
After cancelling my membership and receiving a confirmation from Intelius on Nov. 5th 2010, today 11-23-10 I have found on my checking account this morning when checking it online that they have deducted the $19.95 from my account again. I've tried to call and all I got was a voice message saying they were unable to take calls today and that I could email them. What a head ache just to cancel a membership.
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Tunes2u
November 9, 2010
Steals credit card info
A $19.95 bogus charge showed up on my debit card...it turned out to be Intelius randomly charging on a Sunday, for unauthorized credit check services. Now, I have to file a fraud complaint verbally to the bank. Then when the bank sends me a signature form, I'll need to sign it and return it to the bank. The bank will then investigate (supposedly) and will decide to reverse the charge or let it stand.
The company Intelius gets off scott-free. No wonder they look for trusting fools like us, because no one is going to prosecute them.
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