My wife and I were buying blinds for our home and noticed a 70% off sale at JCPenney. The measurements were entered in at a computer in the back, and the sale completed at the register up front. We wanted to shop the price around so we priced out one blind. At Home Depot the price of a 30" x 53" Bali Casual classic white satin pinstripe shade was 150.00. At JCPenney the price for the same exact shade is $566.00. Which seemed outrageous. But an "Event Retail price" was applied at the computer at the back which brought it down to $169.80. Still not competitive enough with Home Depot. That's when the manager, Henry moss stepped in and told me that the 169.80 had not yet received the 70% off. I pointed out the math and said that it looks as if it had. 169.80 happens to be 70% off of $566.00. He re-iterated and told me that the 70% off cannot be applied until the order gets to the register up front and rung up. To which I said let's ring it up and void it so I can see the price (which should come to about $50.00) Henry Moss told me that if he voids the order I will be charged 25% of the price. Also seemingly outrageous. I said "How do I know if I want it if I don't know the price?" And in front of 2 other employees pointed to the 169.80 and said "I swear to you 70% will come off of this price when you ring it up."' Just a little background, I have my MBA in finance from NYU, my wife who was also present, is the senior marketing director for credit cards at Citigroup. If there is one thing we know it's numbers. There was no misunderstanding. Henry made it clear at least three times. The information given to us by your manager was false.

I took all of the measurements around my house (14 windows) and drove back to JCPenney the following day. My wife and I spent 2 hours logging in the information into a computer in the back. It took this long because the woman who helped me was painfully untrained and had to re-enter the information several times. When the offer did not stand at the front register I demanded to speak to Henry Moss, but he was not around. I got passed around to a few employees landing at Annah Moore who took the information, left for an hour and came back telling us there was nothing she could do. 3 hours and 30 minutes total of my time in the store. The employees who were present at the time Henry told me about the price coming off at the register could not recall any details about the night before. I feel like I was reeled into making this huge investment just so Henry Moss or one of the employees could make a commission. It also seems as if the price of the shades was jacked up to $566.00 so that JCPenney could bring the price down to a competitive level and call it a 70% off sale. I will be contacting Bali to investigate the possible price fixing.

I just i want to make my complaint PUBLIC i move a year ago from washignton dc to houston and i start to work in another jc penney here my old supervisor left because she had big problems with the assistant manager because he's a perfect jerk ... Since she left everything change!!! In less than two months i have 8 write ups warnings when i have'nt done anything the new supervisor doesnt know what she's doing she does'nt know how to treat her associates and im feeling that she's racist . SHE REALLY IS!!! I spoke with the store manager and HE NEVER PAYS ATTENTION ON ME! IM TIRED OF THAT SITUATION AND I DONT KNOW WHAT TO DO i been for 5 years in the company and this is the first time that something like that happens to me...

Ok...well I ordered a pair of pants from JcPenney's online...what a mistake!! Not only did they "refund" the order without my knowledge (which isn't really a refund since you have to wait 1-2 billing statements for it to show up on your account) but they charged it again to my account!!! They didn't ask me or notify me; they simply added another 25 dollars onto my order and didn't even bother to contact me. So now I have paid 50 dollars for one pair of pants and have to wait 1-2 billing statements for the friggin thing to give me back my money. What a crock of poo (and i'm holding my toungue on this one...I would LOVE to speak my mind but I'm not a huge user of profanity). So beware of anyone who orders from JcPenney's online; they take your money without telling you and don't want to give it back!

When I was divorced there was no balance on my credit card thru JcPenney. It was not mentioned in the divorce since neither of us were aware it was still active. I went to apply for a card and was told I all ready had an active account, so I dug out my old records and found my credit card. I used it to purchase a few minor things, the bill came to me in my ex-husbands name and mine. I tried to call them, write them, email them to have my ex's name removed. I was told he was primary and I couldn't remove his name, change the name on the account or close the account. If I couldn't close the account, I could not open my own account. Since he refuses to answer any of my requests to close the account or contact them to change over to my name, I was unable to do anything. 2 years after our separation and divorce he finally had his mailing address changed and the bills went to him. My number was contact so they started calling me. There was just a minor balance on my account, less than $100. In this same month I had ran a credit check and found out the past year of timely payments meant to increase my credit rating was not listed, I contacted them and was told it was because he was primary, it went on his credit history. I was pissed, I not only had not received any credit rating on this account I was paying on, I helped him out! Then no one was able to take his name off the bill so it would come to me, so every bill and notice went to his home and he didn't respond to them, send them back to me or make any attempt to finish this matter.

I have stopped paying on the bill - since my credit rating is not improved, but his is, I can't get a bill sent to me, can't close the account, can't get one on my own, EVERY letter I sent to them - on my letterhead with my name and address was answered by a Dear MR XXXXX, I don't exist to JcPenney. I gave them his attorney' s name and address, told them to contact him and was told they could not discuss matters with someone not on the card without the primary (my ex!) giving them permission.

The sad thing is I am the one who opened the account in my name years ago, he was secondary, so I could develop my own line of credit. When it came in his name I was told by customer service this is the way they do business, it goes to the "head of the house" and being married made him head of household. Little did I know all those years ago it would come back and haunt me.

When we moved we up dated our billing addresses. For some reason JCPenney failed to up date that address and sent a bill to our old address.

This ended with the bill going to collection which was paid in full upon the first telephone call from the collection agency because we are responsible people who pay our debts!

JCPenney's had no problem sending me adds and catalogs or sending me merchandise I purchased on line to my new address. I'm listed in the phone book I'm not hard to find. This $100.00 purchase should have never been sent to a collection agency.

We had flawless credit and had one of the highest credit ratings possible do to years of maintaining outstanding consumer relations with the companies that we deal with.

JCPenney ruined that standing by not taking the time to find out why we purchased thousands of dollars worth of merchandise at a Washington state store but failed to pay for $100.00 mirror whose bill was sent to Virginia! Doesn't that just scream that something is wrong with this picture?

To top it off the GEMB Money bank who is the collection agency for JcPenney called and yelled at me and was extremely rude while I was in a panic thinking my identity had been stolen.