I tried to contact them many ways, email, phone, facebook, twitter. No response. I came across this, and decided to shoot out one last email and went to the BBB after no avail. KOF sent a tracking number to me that same day! However, it was pre-dated before I even email them-and it states it was delivered, but not left b/c no one was here. There was someone at the address, so I am wondering if they gave me some random tracking number from the same town. I contacted USPS, and hopefully they will tell me if the package was even to the same address. I will update and let you guys know.

Where do I begin? First of all, I ordered two sets of pajamas off of their site for my daughters for Christmas. Both sizes said "In Stock." It was getting close to Christmas so I emailed them to check the status of my order. In my email I said, if you can't ship both sets to me, then please cancel my order (I couldn't have one child get them and not the other). I got a shipping notification two days later. Well sure enough, only ONE set showed up. I wanted to return the set since they had not followed my instructions. I called and left about 10 messages. Then I emailed about 5 times. I finally got the response that they would not return sleepwear (so I was forced to keep the first set) but she would definately cancel the other one from my order. Well guess what just showed up (3 months after my original order) - the second (supposedly cancelled) set of pajamas. Now I have to go through the process of attempting to contact them again. So far I am 3 emails and 2 messages in with no response. I hope they don't tell me they can't return this set but with this very unprofessional company, who knows? I will NEVER order from them again!