I tried to contact them many ways, email, phone, facebook, twitter. No response. I came across this, and decided to shoot out one last email and went to the BBB after no avail. KOF sent a tracking number to me that same day! However, it was pre-dated before I even email them-and it states it was delivered, but not left b/c no one was here. There was someone at the address, so I am wondering if they gave me some random tracking number from the same town. I contacted USPS, and hopefully they will tell me if the package was even to the same address. I will update and let you guys know. read full review »