I have ordered Lenovo Laptop online, from the day-1 they have problems. First they sent email about billing address -vs- shipping address. I called credit card company and updated information as they requested. After one week, the online status was showing about same problem. I called customer service to two different numbers. Finally he said, my order is now processed and is good. After 4 days again it shows there is a problem. If my order is not getting placed, why are they holding my money? I can buy Laptop from some other Vendor/Company like Sony/DELL. This looks to me a fraud and harrasment. Again I need to follow-up...

Dear Sir,

This is with reference to my 2 year Warranty Pack which i had purchased on 02/-6/08 ( 23 months back ) for Rs 5500 but my warranty was not updated for 23 months.

In these 23 months they did not allow me to use any warranty services . Now, on 11th May, 2010 (2 days back) they have updated my warranty but from a backdate, i.e. date 23 months back, because of which my warranty will expire in just 1 month.

The thing is that since they are extending it now, so it should be updated it for 2 years FROM NOW BECAUSE THEY DID NOT ALLOW ME TO AVAIL THE WARRANTY SERVICES EARLIER .

So, basically they have charged me for 2 year warranty but offering only 1 month warranty services.

In last 23 months, i have mailed them scans of all the required bills 100 times, have made 1000's of phone calls
and another 100's of emails and each time i was told that it will be updated soon but still nothing was done. My
Laptop was giving many problems since a long time but i was not able to avail the warranty services because they were not updating my laptop warranty in their database .

This has caused me immense trouble by hampering my work because of laptop problem, has given me a lot of mental trouble and has wasted a lot of my time and finances on it .

I would request you to please help me in this case and punish Lenovo with a huge penalty so that they learn a lesson from it. Many of my other friends are also experiencing the same problem .

Their mail address are-
[email protected] ; [email protected] ; [email protected] .

Waiting for your reply .

Thanks & Regards,
Saurabh Gandotra,
Infosys Technologies Ltd,
Phone No - 9208702631 .
email - [email protected]

sir i have purchased laptop 4mth back. no is 52q.there was a major prob.so it has been sent back to u back.but no response has cum.pl look after it.i m a doctor.mb 09915577686.from house no 1164, sect-33-c, chandigarh