My Lenovo laptop arrived after a fortnight's wait, and was immediately plugged in. The screen froze and kept freezing. A technical aide at the Atlanta office said this was unprecedented. After several experiments, he was able to make the laptop function. However, I could not find the Microsoft Office which was bundled in. Another call, after much waiting, revealed that Lenovo had made a mistake, that many customers had been affected, and that they were sending me (and the others) a "key" so that I could get into Microsoft Office... read full review »