Magic Jack

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Magic Jack Reviews

	Moejo75 December 9, 2010 Customer Service Don't know what they do Here are the details of the customer service call You are now chatting with 'Abbey' Your Issue ID for this chat is LTK43605958743X Abbey: Hello, how may I help you? moe: hi i was on chat with one rep my jack is not recieving calls i rebooted and did an upgrade it is still not working to recieve calls but i can call moe: i can call out Abbey: Okay. Let me assist you. moe: but not receive cald moe: calls moe: i hsve 2 mj moe: 718 7136645 Abbey: Please wait while I check that for you moe: i am at that location now Abbey: One moment please... Abbey: Okay did the dial pad up right now? moe: yes Abbey: Please restart your magic jack by clicking MENU on your magicJack softphone/dial pad then click ADVANCE USERS then click RESTART. moe: ok Abbey: Thank you. Let em know once the dial pad is up. moe: ok moe: all is up Abbey: Okay then try call your MJ now. moe: ok Abbey: Thank you. moe: its not working Abbey: Okay. Abbey: Please click the link to download and run the magicJack upgrade: Abbey: http://upgrades.magicjack.com/upgrade/upgrade.exe moe: ok Abbey: Thank you. Let em know once the dial pad is up then try again to call your MJ. moe: still not recieving calls Abbey: Okay. moe: i can call out but it rings busy when some one calls me Abbey: Please click the “START”(WINDOWS LOGO) button and select “Control Panel”. On the upper right side, click the dropdopwn menu next to View by and Select “Small Icons”. moe: small icons are not available moe: i am using win 7 Abbey: Okay. Did you see the “Windows Firewall”. ? moe: no moe: i use avg but i but in a pass for mj Abbey: Okay. Abbey: One moment please... moe: it was working for 2 years like that moe: mj is allowed to go through the fire wall other wise it will not come up Abbey: Please click the “START”(WINDOWS LOGO) then type Firewall.cpl on search. moe: ok Abbey: Please double click “Windows Firewall”. Then click Advanced settings in the left column of the Windows Firewall window. (make sure it is On so that we can add the ports) moe: listen here avg fire wall will shut down if i use windows firewall moe: i don't use windows firewalls moe: the ports are all open moe: i can make calls moe: not recieve calls Abbey: Okay please follow my steps. moe: firewall is open Abbey: Okay. Abbey: Then click Advanced settings in the left column of the Windows Firewall window. (make sure it is On so that we can add the ports) moe: this is windows firewalls we are talking about Abbey: Yes Moe. moe: first i have to activate the firewall moe: so it is up ow Abbey: Then click Advanced settings in the left column of the Windows Firewall window. (make sure it is On so that we can add the ports) moe: ok advance security is up Abbey: 1. Select Inbound Rules in the left column . >>> Select New Rule in the right column. >>> Then put the dot on the circle for Port, in the New Inbound Rule Wizard and then click Next. moe: ok done Abbey: 2. please click Protocol and ports, then put the dot on the circle for UDP >>>> then put the dot on the Specific local ports and type 5060 in the box next to it >>> the click the Next button... moe: no protocol and ports Abbey: Are you using OS windows 7? moe: i have rule type program action profile name then does this rule apply to all programs or a specifi program all program with radio button this program path moe: u don't read moe: i told u i was using win 7 moe: look back in the chat Abbey: Then you must have the Protocol and port. moe: no moe: all i have on the screen i have put to u Abbey: Okay. moe: i will go back and do it again to see Abbey: Okay thank you. moe: this is under program not new rule your text is wrong i found port rules that controls control connection for a tcp or udp ort under program Abbey: Okay. moe: i am a third level support engineer Abbey: please click Protocol and ports, then put the dot on the circle for UDP >>>> then put the dot on the Specific local ports and type 5060 in the box next to it >>> the click the Next button... moe: now i get protocl and ports take notice moe: TCP UDP moe: i have two radio button TCP and UDP engaged upd Abbey: Please follow my steps so that we can go to next step. moe: u have not answerd my question moe: what is the last line i wrote to you moe: what button to engaged Abbey: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Diana' Your Issue ID for this chat is LTK43605958743X Diana: Hello Abbey, Diana: This is Diana, a Higher Level of Support. I will be assisting you. How are you today? Diana: To better assist you, please give me a little while to review your chat/s, thank you. moe: good Diana: Thanks moe: i have reached to the point of udp button enggaed adn specific local ports 5060 moe: your first level support don't read the text i sent him or her Diana: One moment please... moe: remember i am using avg firewall so i will disable windows firewalls as soon as we finished this problem moe: so please take that into consideration i will not use windows firewall Diana: were you able to add the 5060 UDP port? moe: i did put a rule in avg to allow mj to go through the fire wall moe: yes Diana: After that, please do the same 1-3 steps, but name it as MJ2 and the port number is 5070…. moe: my question to you is how will this affect avg firewall moe: because avg will shut down windows firewall moe: if u need to go higher to find out please do Diana: In as much as I would like to transfer you to another operator I apologize, but we are not allowed to do that since you are already in the higher level of support Diana: please turn off the AVG firewall and make sure windows firewall is on moe: no problem you have not answered my question moe: i dont' use windows firewall moe: windows firewall sucks Diana: can you open the same ports in the AVG firewall? moe: i am not dealing with the 5163072209 today i will do that a next day that mu is at another location moe: i will look at the rules and see if it can be created. moe: but let us do this here i will try it if it works i will find some way to make it work with avg i will talk to sr engineer at avg moe: so i go to next on this screen moe: two rules here moe: allow the connection this included connection that are portected with IPsec. as well as those are not and allow the connection it is secure moe: which radio button do i click moe: allow the connection or allow the connection if it is secure Diana: please make sure magicjack is allowed moe: it says nothing about mj moe: there are rules moe: your text are not written correctly that the reason u can't tell me what to do moe: what rules or rule do i engaged moe: under action what rules do i apply Diana: if you can allow magicJack on both it would be better moe: the rule does not give mj moe: mj is protocol and ports moe: the next screen takes yu to action moe: what do i engage in action moe: you have to know how this protocol will react with your servers Diana: can you allow all connections to magicjack? moe: it says nothing about mj moe: the screen is the New Inbound Rule Wizard moe: action is the heading Diana: what are your options in that New Inbound Rule Wizard Diana: can you add ports or programs? moe: u just like the last idiot moe: i told u what the screen says Diana: Thank you for waiting. I'll be with you in just a moment. moe: allow the connection This includes connection that are protected with IPsec as well as those are not next rule Allow the connection if it is secure this incluide only connectionthat have been authenticated by usingIPsec. Connection will be secured using the setting in ipsec properties and rules in coneection security rule node or block the connection Diana: what is option 1 Diana: what is options 2 Diana: what is options 3 moe: look above i give the option u don't read Diana: how may options is that, you gave all options in one sentence, how do you think I can separate those options? moe: 3 options i give you above moe: moe: allow the connection This includes connection that are protected with IPsec as well as those are not next rule Allow the connection if it is secure this incluide only connectionthat have been authenticated by usingIPsec. Connection will be secured using the setting in ipsec properties and rules in coneection security rule node or block the connection moe: there are the option again moe: allow the connection This includes connection that are protected with IPsec as well as those are not moe: option 1 moe: next rule Allow the connection if it is secure this incluide only connectionthat have been authenticated by usingIPsec. Connection will be secured using the setting in ipsec properties and rules in coneection security rule node moe: option 2 moe: or block the connection moe: option 3 moe: so we have a choice of 2 options moe: how will your serves recact to option 1 and 2 moe: This is not in your script moe: go find out from a higher level of support i will wait Diana: In as much as I would like to transfer you to another operator I apologize, but we are not allowed to do that since you are already in the higher level of support Diana: give me the options properly, not give all options in one sentence moe: solve the problem u dunce Diana: give me the options properly, not give all options in one sentence moe: i give u the 3 option Diana: I need your full cooperation in order for me to resolve your concerns, however if you don’t cooperate I am forced to end this session. give me the options properly, not give all options in one sentence moe: i need your supervisor Since we haven't heard from you, we must release this chat. Please click here should
	woman67 December 7, 2010 refund I bought my magic jack from the local Wal-mart. I bought it because I need a home phone and I seen all those commercials raving how much you save, free long distance. What they don't tell you is you can't pick your own phone number and the "free" numbers they have to choose from I couldn't find one out of the 1, 000's available for me to choose from. They said " number is already being used " So I paid an extra $10 dollars for a phone number that was on the other side of the country from me! I live in Washington state and my phone number was a Florida number. So it was long distance for anyone to call me unless of course you live in Florida. The sound was horrible on my end the person I was talking with cut out ..took forever to ring before they answered. The people on the other end of the line could not hear me most said it sounded like I was in a tunnel or something. So I decide to take it back to wal-mart from there I got the 39.95 I paid back but before I took it back I contacted Magic Jack customer service and everyone is right they are all but impossible to reach and when you do reach them its like they don't have time to pay attention to the questions you have for them. I got one guy who told me I could get my $10 back if I had wal-mart call them and tell them the magic jack had been deactivated ..so I tell this to the clerk at wal-mart she gets a manager from electronics who says he never heard that before so we look for a number to call and there is none on the box or inside the paperwork that comes with it. I come back home get customer service again ..the lady I get help from seems like she didn't even speak english as a first language because I had to repeat my question several times before she understood me. But then she gives a ridiculous answer that wasn't even the answer to the question of who do I call . I told her I returned my magic jack and I wanted to know who I needed to call to get a refund for the money I spent getting a phone number that was basically useless to me. She said they don't give refunds and I told her the guy I talked with earlier said I could but I needed to call. 10 minutes goes by before I receive a reply which says that the information I received earlier was wrong. Money back my a%%. So now I have a number I no longer need to a magic jack I returned ..and no owner, manager nothing nobody to call or e-mail about this problem.
	Disgusted in NYC November 14, 2010 Doesn't work I bought a Magic Jack last week to use in lieu of a home phone service. While I am able to make calls from this service, I am unable to receive calls. The customer service is via chat window only, is ill trained and essentially useless. I was told repeated and by multiple agents that the problem was on the part of other service providers, namely Verizon, T-Mobile and AT&T, the 3 phones I called my Magic Jack number from. There is no way to get your money back (the $10+ I spent on a phone number) and hope to get the $40 back for the device I bought at Radio Shack. I am completely disgusted by this experience. And by the way, the innane video of the founder, his daughter and their dogs is self-indulgent and just another way to be annoyed every time you need to access their completely useless website. Skype rules.
	Karen St October 20, 2010 Blocked Conference Phone Numbers I have had Magic Jack for over a year and seldom use it. I DO use Magic Jack as my home phone and have tried to use it to call t eleconferences that I listen to/participate in. (for example: w ww.HealingWithTheMasters.com) When I try to call the specific conference number with my MJ, I get a recording, telling me that the conference number I'm trying to reach has been blocked. I can do one of two things: create my own conference line and have people call into it... OR, ask that the conference service providers send an email to MJ with their conference phone numbers. I don't understand why this would need to happen. When I contact MJ, I'm told that MJ reserves the right to block ANY number that abuses their service. When I asked how the number could possibly be abused if I'd never b een able to call it, the quote was just reiterated. I was also told that the blocking was computer generated and that the agent had no control over any of it. Until now, the conference service providers have been willing to cooperate. However, two have recently said "NO" which means that I cannot participate in my conferences. One cited FCC regulations stating that it's illegal for ANY provider to block ANY phone number. However, MJ does not "suffer" from the conference service providers decision to NOT include MJ. I do. I have paid for 5 years of use of MJ and cannot use it for the purpose I purchased it for. $100 I might use MJ once or twice per MONTH for an hour long educational conference ... I just recently cancelled an online course I'd signed up for because I was unable to participate in it. $199 The amount was refunded - with lots of upset and very bad feelings on both sides. I'm being denied my education because of MJ's deceptive (and illegal?) practices.
	Young October 20, 2010 No response to live chat No response to live chat on MagicJack web site. Got my money so don't care if I have service or not. I can't make/or receive calls. "Will Never recommend this crap to anyone "Ever"!! I will make sure I tell this to anyone I come in contact with in person or on internet!!! There is "NOT" any problem with my computer, as I can do anything else with the computer that I choose to do. They take your money & then do not give you access to the live chat to help solve the problem. I tried to connect with live chat 5 times!!!
	Kenb October 14, 2010 Scam Dealt with crappy service for a year, go to renew because my number is posted everywhere and come to find out they won't renew! The message says they are only taking money from new suckers - unbelievable so I have a *** message being played for all who try to reach me advertising MagicCrap! Here is a unedited quote from their system when I tried paying for another year of MagicCrap [includes their misspelling, not mine]: Due to the overwhelming demand for the magicJack, we are at this time only accepting orders from those who have not previously ordered a magicJack. Please visit us again in the future and we will try to accomodate everybody.
	james dilly October 2, 2010 magic jack not working , e-mail hacked, need to be changed. my e- mail was hacked i need to change it to a new email adress
	Ivo September 29, 2010 Fraud I used the MagicJack just a few times, as I didn't find it very convenient. When the year was up to renew ... Only the 5 yr service was offered. I got to speak to customer service one time and was told my account will be reviewed and I will be getting the service back??? I could not get the phone service or the customer service again. 3 times I tried paying $20.00 using my visa, got a confirmation each time! NO SERVICE AND NO CHARGE ON MY VISA ACCOUNT! Troubling experience! People got/get suckered into buying the MagicJack ... the real "MAGIC" is trying to renew the $20.00 renewal service for the 2nd year. There is absolutely no-one to speak to! No Customer Care ... Nobody!! BUY IT and REGRET IT! All that advertising sounds so good ... That is the creepiest outfit on the market!! DONOT GET INVOLVED WITH THE "MAGIC JACK" unless you enjoy throwing away your hard earned money on trickery! Anyone involved with investments, purchasing, etc. in regard to this product will have a rude awakening! They want the customer to pay for a 5 yr prepayment service only to be cheated. This is a Fly by night, "customer beware" kind of thing! BE SMART, DON'T BUY!
	Bombaykid September 27, 2010 Can not dial international calls Dear Sir : I can not dial international phone using Magic jack. I spent almost an hour with tech support on line but nothing happend. The tech guys were no good they were wasting my time to do the same thing over and over again. Here is the log: 9:40 Am 9-27-10 Please wait for a site operator to respond. You are now chatting with 'Randy' Your Issue ID for this chat is LTK43602537545X Randy: Hello, how may I help you? Mehta: yes, i am tring this no. 98670 45034 a phone in india, but does not ring at location Mehta: I am dialing 011 98670 45034 but does not work Mehta: I can hear the ring but my party says it does not ring at theire location Mehta: Randy are you there? Randy: Yes. Randy: May I know since when did this issue started? Mehta: since yesterday Randy: Is the magicJack device plugged in right now? Mehta: yes Randy: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista): Randy: http://upgrades.magicjack.com/upgrade/upgrade.exe Mehta: I am down loading now Randy: I'm sorry for the delay. I'll be right with you. Mehta: It is done, what next. Mehta: Should I try calling Mehta: did not work, rings for 40 seconds and then disconnects Mehta: party can not hear ring Mehta: magic jack is plug in to usb Randy: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Jamie' Your Issue ID for this chat is LTK43602537545X Mehta: jamie help me Jamie: Hello Mehta. My name is Jamie. To better assist you, let me put you on hold while I read your previous chat/s. Thank you. Mehta: Randy was not able to help Jamie: One moment please... Mehta: yes Randy: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista): Randy: http://upgrades.magicjack.com/upgrade/upgrade.exe Mehta: I am down loading now Randy: I'm sorry for the delay. I'll be right with you. Mehta: It is done, what next. Mehta: Should I try calling Mehta: did not work, rings for 40 seconds and then disconnects Mehta: party can not hear ring Mehta: are you there Randy? Mehta: Where are you Randy? Mehta: talk to me Randy: Yes, I am here. Randy: Are you using the USB extension cord? Mehta: wha next Mehta: no Mehta: magic jack is plug in to usb Randy: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Jamie' Your Issue ID for this chat is LTK43602537545X Mehta: jamie help me Jamie: Hello Mehta. My name is Jamie. To better assist you, let me put you on hold while I read your previous chat/s. Thank you. Mehta: Randy was not able to help Jamie: One moment please... Mehta: Are you there Jamie? Jamie: Yes. Mehta: talk to me Jamie: I am looking into this. It may take a while. Please bear with me. Mehta: I am useing magic jack for a while and have call international phone without any problem for last 2 years. what happend now? Mehta: since yesterday I can not connect to 98670 45034? Jamie: Thank you for patiently waiting, Mehta. Jamie: Can you place local and long distance calls without problem? Mehta: yes Mehta: I use it every day Jamie: Okay. Jamie: Can you receive incoming calls just fine? Mehta: yes Jamie: Okay. Jamie: Have you tried dialing a different International number and checked if it's doing the same thing? Mehta: no I have not tried, I have no need to talk yo any one right now except 98670 45034 Jamie: Okay. To what country is that number belong to? Mehta: India Jamie: Okay. Jamie: One moment please... Jamie: Thanks for waiting. Mehta: I just tried 94276 03436 a different no. same thing happend, Got disconnect after 40 sec Jamie: Have you tried dialing the number this way: 011 + 91 + Area Code+ Tel # ? Mehta: yes, then it dials are code 919 Mehta: in use Mehta: USA Jamie: Okay. Jamie: Please hold while I check something in here. Mehta: I am using Magic jack for last two years so I know how to dial Mehta: I ahve tried every way Jamie: Okay. Jamie: One moment please... Mehta: Do you think you will be able to help? Jamie: Yes. Mehta: I am already on line for 30 min Mehta: Or should I sign up with VBontage Jamie: Since when have you been experiencing such problem? Mehta: I already answer this, please check the record Jamie: Okay. Jamie: Is your magicJack currently plugged in? Mehta: can you fix the proble and give me a call when it is fix, I have to atten some business, I can not stay on line for ever Mehta: I have answer that also, yes Jamie: Please unplug your magicJack together with the phone then plug them back after 20 seconds. Mehta: Can you conform Jamie: Sure. Mehta: Tried that, un plug MJ waited 20 sec. plug back in. Started MJ Jamie: Okay. Jamie: Is the dial pad up now? Mehta: Dial the no. same thing after 40 sec. disconnect Jamie: On the softphone click on Menu > Advanced Users > Restart. Your magicJack dialpad will restart. Mehta: can you fix the problem and call Mehta: Where is menu? Jamie: On your magicJack dial pad. Mehta: Done that this 3rd or 4th time I restarted Jamie: Okay. Jamie: Please try to place a test call again now. Mehta: same thing 40 sec. disconnect Mehta: I can not stay on line I have to work, can fix the problem and call me Please help me in resolving this problem.
	luc amyot September 27, 2010 billing office Please wait for a site operator to respond. You are now chatting with 'Honey' Your Issue ID for this chat is LTK43602168255X Honey: Hello, how may I help you? luc: i did not receive the 250.00$ from last week today i dont have any money to go to work will i need a lawer Honey: May I know if you did purchase a magicJack device? Honey: Or place an order to the magicJack site? luc: you have a computer no?? luc: history of my call should be on it Honey: Ok, please be more specific on your concern to get this resolved. luc: yes Honey: Alright. Honey: Just here waiting for your statement. luc: i need the money you toke from my visa it happen when i did my subscrition on your web Honey: I see, so you mean, you had purchased a renewal plan, right? luc: i need a phone number of your head office now Honey: With all due respect, we are only allowed to assist customers through chat. luc: cool but i need someone responsioble Honey: Alright, don't worry, the Supervisor will assist you this time. Honey: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Manuel' Your Issue ID for this chat is LTK43602168255X luc: and i need a phone number of head office Manuel: Hi, this is supervisor Manuel, . To better assist you, please brief me about your concern or query. Thank you. luc: i need a phone number of head office luc: tired of asking for my monney here Manuel: I am sorry we provide chat support only luc: then am sending my request to credit bureau Manuel: Please wait while I check that for you luc: i talk to visa and they never recived the form you was supose to send them so i can get my monney back Manuel: Luc, Did check your bank account ? luc: yes luc: i talk to visa and they never recived the form you was supose to send them so i can get my monney back Manuel: Ok Manuel: Please wait while I check that for you Manuel: I am looking into this. It may take a while. Please bear with me. luc: 09/15/2010 10:45:36 MAGICJACK 561-594-2140 WEST PALM BEAFLUS $-89.24 09/15/2010 10:45:12 MAGICJACK 561-594-2140 WEST PALM BEAFLUS $-89.24 09/15/2010 10:44:41 MAGICJACK 561-594-2140 WEST PALM BEAFLUS $-89.24 luc: 09/17/2010 Visa settle - MAGICJACK 561- 594- 2140 WEST PALM BEAFLUS $-75.34 luc: you tell me you would not be upset by this Manuel: Luc, I have checked your request is under process, Your refund will be released as soon as possible Manuel: Please CLICK HERE and fill out the form. Make sure that you enter the correct information for us to be able to handle this as quickly as possible. Manuel: Please fill the above form again luc: i did fill your form already Manuel: Please fill it again Manuel: So your issue will be resolved as soon as possible luc: i have to go look in my other computer for bamnk information Manuel: OK Manuel: Do not worry if you have charged then you will be fully refunded Manuel: I will personally take Care of your issue Manuel: I will try my best to get your issue resolved as soon as possible luc: [email protected] luc: 2010-09-15 11:12:32 MAGICJACK 561-594-2140 WEST PALM BEAFLUS $-78.14 2010-09-15 10:45:36 MAGICJACK 561-594-2140 WEST PALM BEAFLUS $-89.24 2010-09-15 10:45:12 MAGICJACK 561-594-2140 WEST PALM BEAFLUS $-89.24 2010-09-15 10:44:41 MAGICJACK 561-594-2140 WEST PALM BEAFLUS $-89.24 luc: [email protected] told me its not the first time this is going on with phone jack Manuel: No its not true Manuel: Do not worry your issue will be resolved as soon possible Manuel: As I have told you that your request is under process yesterday was sunday and Back keeps off luc: i think there computer system is better then yours i never add problem with visa before and i like to belive what they say Manuel: It may be possible that you will get today Manuel: Have you filled the above form again ? luc: in 2 hours from now it will be at the credit office luc: yes Manuel: Ok Manuel: Then you just need to wait only for 24 -48 hours luc: i need to get to work or tell my boss i tryed every thing Manuel: Do not worry you will be fully refunded luc: that the exat answer i add last time Manuel: Do not worry if you have charged then you will be fully refunded luc: am keeping this conversation save for my protection Manuel: You will get your refund as soon as possible Manuel: This is your chat id LTK43602168255X luc: Please wait for a site operator to respond. You are now chatting with 'Honey' Your Issue ID for this chat is LTK43602168255X Honey: Hello, how may I help you? luc: i did not receive the 250.00$ from last week today i dont have any money to go to work will i need a lawer Honey: May I know if you did purchase a magicJack device? Honey: Or place an order to the magicJack site? luc: you have a computer no?? luc: history of my call should be on it Honey: Ok, please be more specific on your concern to get this resolved. luc: yes Honey: Alright. Honey: Just here waiting for your statement. luc: i need the money you toke from my visa it happen when i did my subscrition on your web Honey: I see, so you mean, you had purchased a renewal plan, right? luc: i need a phone number of your head office now Honey: With all due respect, we are only allowed to assist customers through chat. luc: cool but i need someone responsioble Honey: Alright, don't worry, the Supervisor will assist you this time. Honey: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Manuel' Your Issue ID for this chat is LTK43602168255X luc: and i need a phone number of head office Manuel: Hi, this is supervisor Manuel, . To better assist you, please brief me about your concern or query. Thank you. luc: i need a phone number of head office luc: tired of asking for my monney here Manuel: I am sorry we provide chat support only luc: then am sending my request to credit bureau Manuel: Please wait while I check that for you luc: i talk to visa and they never recived the form you was supose to send them so i can get my monney back Manuel: Luc, Did check your bank account ? luc: yes luc: i talk to visa and they never recived the form you was supose to send them so i can get my monney back Manuel: Ok Manuel: Please wait while I check that for you Manuel: I am looking into this. It may take a while. Please bear with me. luc: 09/15/2010 10:45:36 MAGICJACK 561-594-2140 WEST PALM BEAFLUS $-89.24 09/15/2010 10:45:12 MAGICJACK 561-594-2140 WEST PALM BEAFLUS $-89.24 09/15/2010 10:44:41 MAGICJACK 561-594-2140 WEST PALM BEAFLUS $-89.24 luc: 09/17/2010 Visa settle - MAGICJACK 561- 594- 2140 WEST PALM BEAFLUS $-75.34 luc: you tell me you would not be upset by this Manuel: Luc, I have checked your request is under process, Your refund will be released as soon as possible Manuel: Please CLICK HERE and fill out the form. Make sure that you enter the correct information for us to be able to handle this as quickly as possible. Manuel: Please fill the above form again luc: i did fill your form already Manuel: Please fill it again Manuel: So your issue will be resolved as soon as possible luc: i have to go look in my other computer for bamnk information Manuel: OK Manuel: Do not worry if you have charged then you will be fully refunded Manuel: I will personally take Care of your issue Manuel: I will try my best to get your issue resolved as soon as possible luc: [email protected] luc: 2010-09-15 11:12:32 MAGICJACK 561-594-2140 WEST PALM BEAFLUS $-78.14 2010-09-15 10:45:36 MAGICJACK 561-594-2140 WEST PALM BEAFLUS $-89.24 2010-09-15 10:45:12 MAGICJACK 561-594-2140 WEST PALM BEAFLUS $-89.24 2010-09-15 10:44:41 MAGICJACK 561-594-2140 WEST PALM BEAFLUS $-89.24 luc: [email protected] told me its not the first time this is going on with phone jack Manuel: No its not true Manuel: Do not worry your issue will be resolved as soon possible Manuel: As I have told you that your request is under process yesterday was sunday and Back keeps off luc: i think there computer system is better then yours i never add problem with visa before and i like to belive what they say Manuel: It may be possible that you will get today Manuel: Have you filled the above form again ? luc: in 2 hours from now it will be at the credit office luc: yes Manuel: Ok Manuel: Then you just need to wait only for 24 -48 hours luc: i need to get to work or tell my boss i tryed every thing Manuel: Do not worry you will be fully refunded luc: that the exat answer i add last time Manuel: Do not worry if you have charged then you will be fully refunded luc: am keeping this conversation save for my protection Manuel: You will get your refund as soon as possible Manuel: This is your chat id LTK43602168255X luc: am sending it to visa Manuel: Ok luc: done Manuel: Is there anything else I may help you with today? luc: Canada’s Office of Consumer Affairs luc: i just need my monney luc: http://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/h_ca02146.html Manuel: Luc, Do not worry if you have charged then you will be fully refunded luc: k i do i go to work today you have my monney luc: ???????? Manuel: Luc, Please wait while I am talking about your concern to our billing department Manuel: Luc, I have talked about your concern to our billing department and they are working on your issue and your issue will be resolved as soon as possible luc: [email protected] just to let you know i know where to go Manuel: Ok Manuel: Thanks Manuel: Your understanding will be appreciated luc: i will hand them a report if i dont have my money by 12:00 Manuel: Do not worry I will personally take of your issue Please wait for a site operator to respond. You are now chatting with 'Rhett' Your Issue ID for this chat is LTK43602353615X Rhett: Hello, how may I help you? luc amyot: tes can you tell me with is the last agent i talk to yesterday? Rhett: May I know the exact nature of your problem with full details please? luc amyot: cause i just call visa this morning and they did not have any reply from magic jack? Rhett: May I know the exact nature of your problem with full details please? luc amyot: visa employee was thinqing mj was a good idea but now with the report they see about me they are starting to wonder? Rhett: One moment please... luc amyot: i told them tec suport is great the office it dont do noting for me Rhett: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Journey' Your Issue ID for this chat is LTK43602353615X Journey: Hi this is Miss Journey, Please give me a moment to review your previous chat. Thank you Journey: Thank you for holding, Luc. Journey: May I know the exact authorized amount that has appeared on your account? luc amyot: i just ask a professional from visa to send me a email just to make shure am clear you want to see it? luc amyot: please say yes Journey: Yes luc amyot: Hello, Once a merchant attempts to process your credit card for a purchase the funds are immediately placed on hold in their name to ensure the funds are available (this is called an authorization or pending hold). Once the original authorization is requested they do not send a second request stating that the transaction is declined or cancelled and the funds remain on hold. Most merchants have 15 days to claim funds from a pending authorization before the authorization is automatically removed. However, because of the nature of rental businesses, vehicle/equipment rental agencies and hotels have up to 46 days to claim funds from an authorization. Attached you will find the necessary form to have a Pending Authorization released back to your prepaid Titanium Plus card account. Please provide this form to the merchant. All fields must be completed before the merchant faxes or emails it back to Customer Service. FAX: 1-866-519-1309 Email: [email protected] NOTE: if this is regarding a pending authorization from a vehicle rental, the merchant must also include a copy of the Final Rental Agreement or the authorization cannot be released. Thank you, Sean W @ Customer Service This message is intended only for the named recipient(s) above and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. If you have received this message in error, or are not the named recipient(s), please immediately notify the sender and destroy this message. luc amyot: please read it carfuly Journey: One moment please... Journey: Okay, Thank you for holding, Luc. These were the authorized charges on your account right, 09/15/2010 10:44:41 MAGICJACK 561-594-2140 WEST PALM BEAFLUS $-89.24, 09/17/2010 Visa settle - MAGICJACK 561- 594- 2140 WEST PALM BEAFLUS $-75.34 luc amyot: why luc amyot: ???????????? luc amyot: only one Journey: Okay, May I know the exact amount that was authorized from your account please? luc amyot: i have a other phone jack that i activated with 25.00$ prepaid master card luc amyot: you you have the 70.00 something you need for the first one luc amyot: you need to release 3 of 89.24 Journey: Yes, Luc. that $75.34 charge was for the 5 year platinum plan you purchased. Regarding with the 3 authorization of $89.24 that will be release back on your visa account, as per our higher department updates, they will be sending a fax notification to your bank for the release of those authorizations, but I will send them a follow up report right now. would it be okay with you to fill out another release form? luc amyot: understand that i can t get mad at an agent but am about to do so super internet boycut to magic jack luc amyot: i will use every call line imaginable and send what i have keep for conversation Journey: We understand your situation, Luc. We are here to straighten this out to you, Do not worry, we will take care of this concern, I will send an update right now to our higher department in order for them to reprocess the notification to your bank to release those authorizations. Journey: Please CLICK HERE and fill out the form. Make sure that you enter the correct information for us to be able to handle this as quickly as possible. Journey: please click on the above link then please enter the information needed. luc amyot: visa know i filled this form already a 100 time how come you dont Journey: By the way, this is the first 4 digits and last 4 digits of the card where the authorization has been applied right, 4677 8722? luc amyot: can you reach one of your superieur before i end end up being charge for what am about to do to them on the internet Please wait for a site operator to respond. You are now chatting with 'Gilbert' Your Issue ID for this chat is LTK43602523868X Gilbert: Hello, how may I help you? luc: just like to remind your office that they owe me money Gilbert: May I have first four and last four digits of your credit card which you used at the time of order placing? luc: 4722 8722 luc: sorry luc: 4677 8722 Gilbert: Please wait while I check that for you luc: ok luc: a simple fax to visa whould have fix that problem 1 week ago??????? Gilbert: One moment please... Gilbert: Your Order Number: TS04846366 for Order Date: 09/15/2010 is for 5 year plan $69.95 Gilbert: Applied to magicjack Phone Number: (613) 699-0856 luc: and i dont worry about that for now all i need you guys to tell visa is that i never purchase any thing at 3 time 89.24 luc: i dont know why this is so hard to understand??? Gilbert: I am looking into this. It may take a while. Please bear with me. luc: ok but now i have to take a shower case this week i have to walk to work with my tools on my back Gilbert: One moment please... Gilbert: Your Order Number: TS04942079 for Order Date: 09/21/2010 is for Canadian number $10.00 luc: if this goes to court am charging for my time lost last week Gilbert: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Jamie' Your Issue ID for this chat is LTK43602523868X luc: it as notting to do with any purcase that went true it as somthing to do with monney lost on your web Jamie: Hello Luc. My name is Jamie. To better assist you, let me put you on hold while I read your previous chat/s. Thank you. luc: i dont haVE TIME FOR THIS ANY MORE GAT TO GO TAKE A SHOWER ITS COST ME LAST WEEK OF WORK IS IT GOING TO BE THE SAME THIS WEEK luc: TODAY AM CALLING THE SMALL CLAIM COURT luc: AND AM PUTTING THE TIME LOST LAST WEEK Jamie: I am looking into this. It may take a while. Please bear with me. luc: THATS WHAT MJ TOLD ME ALL LAST WEEK THATS HOW I LOST MY WEEK luc: THI SAME CONVERSATION OVER AND OVER LIKE AM TALKING TO A COMPUTER PROGRAME TO SAY THE SAME THING OVER AND OVER AGAIN Jamie: Thank you for patiently waiting, Luc. Jamie: May I know the dates of the transactions you're showing on your account please? luc: AM NOT PATIENT PLEASE LOOK AT THE HISTORY OF MY LAST WEEK EVERY DAY CONVERSATION I NEED TO BE ABLE TO GO TO WORK I HAVE CAN REPETTE THE LOST I HAD LAST WEEK Jamie: Okay. Jamie: Please wait while I check that for you luc: OK THANK FOR YOUR HELP IF YOU CAN DO ANY THING FOR ME LET ME KNOW MY EMAIL IS [email protected] MY CELL NUMBER IS 613 325 7796 luc: UNTIL THEN AM GOING TO TRY AND FIND A WAY TO GET MY MONEY luc: AND LET EVERY ONE I CAN KNOW ABOUT ALL THOSE CONVERSATION luc: I ADD WITH MAGIC JACK luc: HAVE A NICE DAY

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