MagicJack
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Category: Services
Contact Information Pennsylvania, United States
magicjack.com
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MagicJack Reviews
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P.Pleasants
September 4, 2009
Broken Storage
I purchased Magicjack at Kohl's for about $50.00 It worked fine on my brand new iMac for about 4 months until the error "Broken Storage" appeared on boot up and I was unable to fix it despite attempting to do so on my macintosh and windows partitions. I can get it to work "occasionally" on windows, but this machine is a mac. Fixing it on windows and booting up with a mac will "break" the storage again. Please save yourself the headache and skip this piece of crap. How come it worked fine for 4 months is what I would like to know.
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joebuck
September 1, 2009
Rip Off
Here is my conversation with Magic Jack. They are a rip off/NOT UNLIMITED...
Please wait for a site operator to respond.
You are now chatting with 'Therese'
Your Issue ID for this chat is LTK419076552714X
Therese: Hello, how may I help you?
Joe: hello, does magic jack offer unlimited minutes
Joe: ive been reading mixed infor
Joe: i see free everything
Joe: but not unlimited minutes
Joe: hello????????????????????
Joe: Therese??????????????
Therese: Thank you for addressing your concern Joe, let me help you with that.
Joe: ok
Therese: Yes, I am here.
Therese: Yes, you can make calls anytime you want for free.
Joe: what of the limit of minutes per month'
Joe: is it unlimited
Therese: Please refer to our terms of services.
Therese: http://www.magicjack.com/tos/
Joe: what is it
Joe: yes or no
Joe: in plain english
Therese: Unfortunately we do not have the exact figures on the limits. However, our TOS states that "customer whose usage is twenty (20) times more than the average magicJack's customers usage, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack device and/or Software immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us".
Therese: We don't have the actual numbers, its automated in our system, if our system identifies a customer who is above the normal usage, then they will be blocked.
Joe: what is "above normal usage"?
Joe: and how long is the block
Joe: ??????
Therese: I am not sure about that since I have not met customers who have been blocked for Excessive Usage.
Joe: arent you a rep of this company
Joe: wtf
Joe: i need to know this info
Joe: to be a educated consumer
Joe: transfer me to a manager
Joe: you are not helping me
Therese: Okay.
Therese: One moment please...
Therese: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Evert'
Your Issue ID for this chat is LTK419076552714X
Joe: hello evert
Evert: Hi, this is Evert, from higher level support and I will be assisting you
Joe: what is "above normal usage"?
Joe: i want to know how many minutes are allowed
Evert: Yes, this is Evert, it is not about the minute but how many times you used it. customer whose usage is twenty (20) times more than the average magicJack's customers usage, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack device and/or Software immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us".
Joe: what is "twenty (20) times more than the average magicJack's customers usage"
Joe: i need a straight answer
Joe: what is the exact number
Joe: how many minutes am i allowed to use
Evert: as i ahv stated, it is not about the minutes but about the usage
Joe: well what is it
Evert: customer whose usage is twenty (20) times more than the average magicJack's customers usage
Joe: what is: "twenty (20) times more than the average magicJack's customers usage"
Joe: what is the average usage
Joe: this is not clear
Joe: i need a clear explaination
Joe: what is the exact number
Joe: are you able to answer this
Joe: it seems like i just keep getting the same: twenty (20) times more than the average magicJack's customers usage
Evert: 20 times
Joe: dont type the same thing
Joe: what is the average usage
Joe: i can calculate 20x;s
Evert: That is all i can say
Joe: why
Joe: you dont have the answer
Joe: i need your manager
Chat session has been terminated by the site operator.
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NANIMARIE ADVERTISING
August 30, 2009
Being charged for 3 magicjacks @ regular price rather than the $3.33.
The magicjack sounded so promising and I became very excited about it. I called the number that was on the infomercial and placed in my order. I wanted 3 magicjacks but I did not realize that when we place in our orders we are required to use credit cards and not debit cards. But still I made my orders. Now whenever orders are made with debit cards I was told that the full amount must be charged on debit cards.
I went into my bank account and realized that my account is in the negative. My question is why are we being charged the full amount when debit cards are just the same as credit cards. We have X amount of funds in our bank accounts. And furthermore, we were able to use the magicjack @$3.33 a payment at three payments but I did not realize since I was using my debit card I got charged the full payment for all 3 magicjacks. I am not saying that I don't like it at all I am only expressing that too bad my debit card is not as good as a credit card so I need to "Cancel" 2 of the magicjacks. I would appreciate your understanding that I can only afford 1 magicjack. Thank you.
Respectfully submitted,
Nani M. Camacho
171 Baker Avenue
Hilo, HI 96720
(Home)-(808) 9300853
(Cellular)-(808) 7698957
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stuffbag
August 14, 2009
ripoff
magicjack seems to be a con job. i purchased one, it worked for three weeks and then died. i wasted at least thirty hours on thirty occasions, talking to their service people, none of which could make it work. i am now the owner of a paperwieght that is to light to perform that function. there is no way to talk to the company on the phone. they have a policy of hiding from their customers,
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dickfrank
August 12, 2009
Does not make a connection
I've had MagicJack for a year now. My credit card was charged for my second year. I have a dial tone but when I dial a number I lose the dial tone and it will not make a connection
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dennysmith
August 9, 2009
ripped OFF
This is whats wrong with AMERICA magic jack is nothing but a scam why does our goverment let people scam Millions of dollars before anything is done about it ...I hate our goverment MORE & MORE everyday Its time to step-up and do your jobs A S S H O L E S.
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Gnagy
August 6, 2009
Misleading Ads and Web
I was excited o cut my phone bill with MagicJack supposedly endorsed by national media companies and PC magazine.
The flyer in the mail stated it would cost $49.95. I called and through an automated system ordered the free trial for 30 days in which I would not be billed until the end of 30 days.
It turned out that each MagicJack cost $49.95 and in the email invoice it stated:
"Free Trial Jacks will not be billed to your credit card until the **30 Day Free Trial expires. We will however place an authorization on your credit card (may appear as "pending charge") for the free trial."
Another warning stated:
"Please note: If you falsely identify your "Debit card" as a "Credit card" your card will be charged today and your order might not be processed"
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gtw
August 6, 2009
None
MagicJack works well for me. Be aware you need a GOOD dsl or cable connection. Only problem I have is some static when I'm down loading or stream...
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gtw
August 5, 2009
None
MagicJack works well for me. Be aware you need a GOOD dsl or cable connection. Only problem I have is some static when I'm down loading or stream...
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JobSeeker917
August 5, 2009
Unauthorized Charges!!!
I went online to buy this - currently I have Vonage (who I am very happy with) but was looking for a cheap soft second line for a fax that I rarely use. As usual, they tell you on the 31st day if it is not returned you will be charged $41.60. I figured returning it would be a nightmare, but wouldn't be out much money
IMMEDIATELY a hold was put on my Chase card for $93.80. This was Saturday, this is Wednesday night so I am not overly concerned as the hold has to fall off. I will make sure I inform Chase not to let it be renewed.
I lost my job in May. $93 is a big deal to us right now. Our rent is due and I have to find a way around it. So glad I found this website to vent and also to check other things out. Back to my original ways...buy NOTHING from an informmercial. If WM doesn't pick it up to sell in their store as a regular product (not "As Seen On TV"), if it looks to good to be true, it is.
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