went there on 1-27-09 to pay my monthly bill. I talked to the lady that was working there and asked her to pay my bill she said sure, I gave her what i owed for my metro pcs bill she then gave me my change. she then tells me that her computers are down and it will take her a half an hour to do it, i said o.k as long as you do it, she said dont worry it will be done. The next day woke up in the morning and tried to use my phone it rang but went to a machine that said "Sorry your phone has been supended due to non payment". I went back to her store and by luck she was there and talked to her and told her that my phone has been suspended and she said im sorry i told you my computer was down and i responce i said you told me you were going to do it. she goes o.k give me a half an hour and your phone will be on i said are sure she said i promise i said alright im giving you a half an hour and its not on im coming in an hour she said o.k so then i left and my phone was still not on after that half an hour so i went back to her store in 45 min. and she was gone i and closed up her store. i return the next and the next and no no one and i have spoken to other people when i have waited for her in front of her store and these people told me the same problem and there is about 6 others that i know of and other that have even worse stories. so im calling out for help, threw this delema and you can reach me at my email [email protected] if you can help me thank you

I purchased a cell phone paid by debit for my granddaughter in May 17 2008. The plan I selected
made my payment 57.15 a m onth. Instead of paying by the month I decided to pay my granddaughter's bill for the year. My payment was recorded in increments of two
six months period totally $351.00 for teach six
months period. I paid Seven hundred and two dollars on 5-17-08. My first payment was due on 6-17-08 and ends 5-17-09. Everything was fine until
12-09 when the phone service was turned off.
We've made several attemps to rectify the situation. We've been insulted as to being told the service is off because you did not pay your bill.
Both the general manager Sam and manager
Lauren in the Arden store of Metro in Sacramento
California has stated they remember when we purchased the phone, but they state we need to show more proof and the proof we have is the metro
pcs contract. Someone has misappropriated my money. If you discontiune my service I want to be refunded my Three Hundred and Fifty One dollars.
You can contract me on [email protected]
I will be seeking legal services if this matter is not
resolved in a timely matter.

I bought a phone from Metro PCS for $105.99. The deal was 'no contract' and monthly. I had 60 minutes or 30 days whichever came first to return the phone for a full refund. I told them I was in Cape Coral. They said no problem.

I got back to the condo and found the only way the phone would work was standing in one of 2 windows in the living room. I tried most of the evening to get a Metro PCS support person on the phone and never did get anything other than a recording. So, I took the phone back to the Superstore I bought it at and talked to a fellow named Daniel.

His first conversation was that he would give me a different phone as the one I had bought was maybe not 'strong' enough. He went in the back somewhere and returned several minutes later with the same phone and said that he had put a booster (at no cost) on the antenae. I should try that and he was sure that it would work ... WELL ... it didn't! What few calls would come through (when the phone was laying close to the living room window) were from collection agencies trying to reach 1 of 3 previous owners of the wonderful phone number that I had been assigned.

To bring this already LONG story to a conclusion ... the only time I actually talked to a live service person on the phone was the night I finally got a voice mail through and found that the service had been discontinued because I had not paid the bill (which came by non-existent voice mail!!).

This company is a fraud and does absolutely nothing in my experience to warrant any support whatsoever!

If you buy a Metro PCS phone and it doesn't work the VERY FIRST TIME you use it ... take it back and tell the you want your money back IMMEDIATELY! I am sure that there are pockets that it works very well in, but they need to be honest and trustworthy and stand behind their product.

I purchased a cell phone and month to month service from Metro PCS. Almost immediately I started receiving constant, harassing phone calls, and text messages at all hours of the day and night. I contacted Metro PCS. I agreed a solution to the problem would be to change the phone number (by the way, the customer service rep could not figure out a solution, and didn't even try to solve the problem.) WE agreed this would most likely solve the problem. Then I was told, I would be charged $5.00 to change th e number. (five dollars is not a lot of money, but it a customer-service principal.) I spoke politley to more than one supervisor and was told repeatedly that I had to pay the fee. THEY are the ones who assigned me this phone number with this horrific problem, NOT EVEN TWO WEEKS AGO!!! I will advise everyone who I know to NEVER GET a METRO PCS phone, their business policies and customer service are awful!!! Also, most the the reps I spoke to have such a heavy accent you can barely understand them.

Your website routes me to stores that are NOT near me at all. I called the numbers and have spoken to a total of 8 people, NONE of which could understand that I am in Irving/Las Colinas. EVERY one of your competitors is on MacArthur and you are not. I tried calling the customer service line and it kept routing me back to the auto attendant. The site is not updated because I called a supposed location for you, a Target, who had a phone. No metro pcs plan, just the phones. Very misleading. This does not warm me up to using this company at all. I mean if this much hassle just to get a plan, I could only imagine trying to get something resolved! It has been since Monday, 10 phone calls, 2 drive by's and 8 people and I have had no success finding a store to sign up on the metro pcs plan. How do these guys stay in business?