I bought several swimsuits to try on at home|. none fit well, so i returned them!. i spent over $100 on the suits an d got $9 back? they said the suits were not returned in the same condition as they had been sent to me, which was absolutely ridiculous/. all i did was try them on, once.. they all even had the 'sanitary' sticker things in them still;. i returned every tiny bit of packaging and folded them into the original bags?. i emailed and called them several times with no response;.

worse thing was the refund was in the form of a gift card, as if i'd ever shop there again.

Back in January 2011, I ordered about $130 worth of items from Newport News and I didn't like any of them, so I returned them the same week using the enclosed return label.
I had ordered them on my Newport News credit card.
Well, months go by, and still no credit shows up for the return. So each month I make the minimum payment because I don't want to end up with a big credit on my account when they FINALLY process the return.
I fianlly called in May to ask on the status of my credit and the customer service agent said "yea, I see it's taking a long time to process this return - and I see you've been paying interest on these items, so I'll credit your account for the interest as well"
I received my June credit card statement and they STILL haven't processed the return (although I do have a $9 credit for the interest I paid). I called today, and they tell me "Signature Styles filed for bankruptcy, so we are unable to process credits at this time". So basically, they told me even though I returned the items, I still have to pay for them, and I'll get information in the mail to add my name to the court documents for a refund!
I spoke to 4 people there (including a manager), and they were all unwilling to help me.

I wish I read the reviews before ordering from newport news. I strongly regret it! NEVER BUY ANYTHING FROM NEWPORT NEWS! THEY ARE CROOKS!! THE SHIPPING COSTS ARE OUTRAGEOUS! I spent almost $20 on "shipping" alone PLUS THEY ADD A "HANDLING" COST!! So they make you spend another 2 bucks for so-called "handling" when they are really trying to pocket extra cash for themselves!! Their clothing are very very VERY CHEAPLY made. I ordered some skirts and they looked hardly anything like the ones in the photos (the color was completely off) and the quality of fabric was beyond cheap. Even worse, all their clothing comes to you VERY BADLY WRINKLED!!! So you have to spend hours ironing them, but because of the cheapness of the fabrics used it doesn't iron out completely. They get everything from China for cheap so what you expect, right? And their shoe sizes are off too. I order two different pairs of shoes both size 8; one of them fit ok and the other was too tight despite being the same exact size. I returned the latter shoes along with the poorly made and badly wrinkled skirts immediately. UPS tracking confirmed that they received the items but they NEVER SENT AN EMAIL CONFIRMING THEY RECEIVED THEM! I emailed them asking if they received it and are processing it and I get a rather vague email saying they received it and to allow 30 days and 2 billing cycles to receive a refund. Well over a month has past and still no refund credit so I emailed them again telling them that the 30 days are up but then they tell me that 2 billing cycles have not past (NOT TRUE) and say that each billing cycle is 30 days. So now they are telling me I have to wait exactly 2 WHOLE MONTHS to receive a credit???! This is beyond ridiculous!!! Why does it have to take them so damn long just to credit a few items??? I've returned items I've ordered online many times before and NEVER DID I HAVE TO WAIT THIS LONG FOR A CREDIT! Usually reputable online retailers credit you the same billing cycle you placed the order! Newport news is just looking for excuses to keep your money as long as they can even though they have this "guarantee" on their site saying that returns are easy and simple to get your money back. THAT IS A COMPLETE LIE. Any one who tried to return anything back to newport news can tell you what a headache it is and you will have a very difficult time getting your money, if you ever do. They are cheating and scamming customers by gambling that many will not speak up and forget about the refund. My advise for those still waiting for their refunds is to be aggressive and keep calling them until they really start to actually process and credit your return. Tell them you will notify your card issuer of their deceptive and unethical business practice and file a claim against them. This will usually get their attention, but if they still don't do anything, threaten to take legal action against them. And get an attorney if they still don't take your request seriously. JUST DON'T GIVE UP!! This is what they are betting on. I will NEVER EVER BUY ANYTHING AGAIN FROM THESE SCUM newport news! Most of the stuff they sell is crap anyway and they know it! Which probably explains their horrible and unbelievably slow return policy. Any by the way, once you order something THEY SELL YOUR PERSONAL INFORMATION TO OTHER MARKETING COMPANIES!! So not only will you keep getting unrequested newport news cataloges in the mail, but you will be FLOODED WITH JUNK MAIL CATALOGES FROM OTHER ONLINE RETAILERS YOU NEVER HEARD OF. I'm writing to them to get my name off of their marketing lists. Unbelievable what they'll stoop do to just suck as much money as they can from their customers, even it means ripping them off and selling their personal info to other companies. I never written a review about a retailer online before but I am so extremely appalled by newport new's deceptive practices that I must warn everyone out there not to order anything from them. They've might seem to have stylish clothes from their pics but what you see is not always what you get. And you will have a heck of time trying to get your money back if you try to return them as they take forever to credit you, if they ever do. Don't risk your money on them. And if you already bought something, don't bother trying to return anything to them because you will not only lose money you spent on their OVER-INFLATED AND OVER-PRICED SHIPPING CHARGES PLUS HANDLING FEE BUT YOU ALSO LOSE OUT ON THE MONEY SPENT TO SHIP IT BACK TO THEM!!! ALSO YOU MIGHT NEVER GET YOUR MONEY BACK AS THEY KEEP GIVING YOU THE RUN-AROUND!! SO THEN THEY HAVE YOUR MONEY AND THE STUFF YOU RETURNED TO THEM!! You better off giving away the stuff you want to return to someone else or to charity, or try to sell it on ebay. Bottom line, DON'T EVER EVER ORDER FROM THESE CROOKS newport news. The chances are very high that you will be greatly dissatisfied with the items you ordered and you will waste so much money on their so-called “shipping” charges. You'll wish you never ordered from them! Please heed this warning! Don't waste your money on newport news!

I think their clothing is of a decent quality if you get it at a sales price or with a promotional discount. However, be cautious applying the latter. They reserve the right to cancel promotions at any time, even after you made an order without the courtesy of notifying a customer.
I received the confirmation of the order for the right price but noticed a higher charge to my credit card after it was processed. That was how I found out they did not honor the promotional code after they completed my order. My communication with their customer service did not resolve the issue. The only resolution was to contest the charge with the credit company. This is certainly something I have not bargained for!

I have been a long term customer w/ this vendor. Due to a billing error, they made, my acct. was sent to a collections company. However, even after they corrected the error they refused to remove the derrogotory reference. I've spent thousands with them & I am dissappointed at their unwillingness to correct the problem they initially created. I even wrote a letter to the office of the CEO...never even received an acknowledgement.