I placed several orders with Newport News in November of 2009. Never did I imagine the unbelievable hassle I was about to get myself into. I do about 95% of my shopping online (even groceries)and this company by far is the WORST!! I'm not even sure how this company can get away with doing business this way or how their employees can live with themselves for treating people in such a horrid manner.

After the items I ordered arrived nearly 4 weeks later, I found that most of them were of terrible quality (snags in the material, uneven, unfinished seams, huge sizes, etc.). I kept only 2 of the items and returned them immediately via their UPS sticker (which incidentally costs you an extra $6.95 PER ITEM and they will deduct this from your return amount...if you ever see any of that money back). I kept copies of the UPS stickers and confirmed the day, time, and signature of when it arrived back on their dock on December 16th. Two weeks later I called Newport News and they confirmed that the items did arrive and that the processing of the return would take about 5-7 additional business days.

Two weeks later, I called back and they said it would be another 10 days to process the returns. In other words, the company gets to sit on your money for as long as they want...hoping that you will forget about it or get tired of the hassle and move on. Six weeks later, I filed a dispute with my credit card company, providing them with the documentation from the UPS tracking system where Newport News had received the returned items. My credit card company could not get any response from Newport News regarding the returns.

Two days ago I received a "past due"?? invoice from Newport News for $233.00. This is about double the amount for all my orders and makes no sense whatsoever. So I called Newport News again (this makes 7th call so far throughout this whole ordeal) and they said that I owe THEM now for items that I returned 2 months ago and that they show in their records as having been received. Huh?

They told me someone would have to call me back (I said, yeah, I've heard that before). Today, lo and behold, someone from Nova Scotia called today trying to collect $233 from me for items returned 2 months ago. I couldn't believe it. I asked the extremely rude woman, "So, let me get this straight. You want me to pay you $233.00 for items I've returned 2 months ago because your company doesn't want to process the return in a timely manner? In other words, you want me to pay double for items that YOU show in YOUR computer as having been returned?" She just said, ma'am, you owe us $233. So I said, so after I give you another $233.00, how long before you credit back my account for the items that were returned 2 months ago"? No joke, she said 5-7 business days. Uh, huh. I started to tell her that's what the first person told me when I called to inquire the first time about my return and she literally SCREAMED through the phone, "I don't know how to explain it to you any better than that!" and slammed the phone down in my ear. Very mature and professional.

I wish I would have done my homework three months ago and researched this "company" before placing any orders with them. If you decide to place an order with Newport News and it isn't what you expected, you will be better off keeping the merchandise, giving it away, or selling it. Otherwise, get ready to be hassled for a long, long time.

Horrible, horrible company. Newport News...SHAME ON YOU!!

To all of you online customers like myself. Be aware if you order from Newport News, I have NEVER had such a headache before, and I order from EVERYWHERE. I bought a dress for $150.00 and the day I got it, I didn't like it and it was to big. I packaged it back up the same day. I shipped it back and tracked it and they recieved it 3 days later. I waited a week and noticed I still didn't get the credit back on my account. I sent them an email and they responded back. Oh, it takes up to 6 weeks and or 2 billing cycles of your credit card. I said "EXCUSE ME". This means I will pay interest on a product that they currently have. I mean really. You get back the merchandise, they credit back your account. I can tell you this, I will NEVER order from them again. This is just wrong and it's NOT GOOD CUSTOMER SERVICE. To hold up your money for up to 2 months is UNHEARD OF. So just to warn anyone who is considering to order from them. Beware!! Like most of us, $150.00 out of our account for 2 months, when you want to go buy another dress or whatever is just wrong!

I purchased an item from Newport News in January 2009. Today I realized that they've been charging me $14.95 a month as an Insider Pass membership. Apparently when you purchase an item from Newport news you are automatically enrolled in Insider Pass for a 30 day trial. After the 30 days are over, you are charged $14.95 a month for the membership. They claimed they mailed me information in regards to the membership, but I never received anything. If I'd known I was going to get these charges, I would have never bought anything from Newport News. I realized that the charges had been occuring for 5 months on my account. I called to cancel and found they have 2 options on their phone. One is to cancel and the other is to talk to a representative. If this is happening to you, talk to the representative. I told her I was pissed about the charges and what they were doing wasn't right, that I'd never received any information regarding the membership, and that I wanted the $76.70 credited back to me. The lady was very friendly about the situation even though I was not. I'm sure they get this all the time. She told me that the money was being credited back to my account and that my information would be out of the system once the credit occured.

BEWARE IF YOU'RE CONSIDERING PURCHASING THROUGH NEWPORT NEWS!!!

I purchased a dress and sweater on June 29, 2009 with overnight shipping. I got it in, saw right away it was all wrong so it sent it back. This was a dress of more than a hundred dollars with shipping. I sent it back on July 1, 2009. Today is August 20, 2009, and they STILL have not refunded the money to my BANK account.I DO NOT have a Newport News credit card, so their little spiel of "it will show back up in two or three billing cycles" is bull. That is saying that they will put it back in my bank account in two or three MONTHS. And that it from the day that they PROCESSED the dress, not the day the received it. They "say" they processed it on July 27th. They had NO problem quickly taking the money OUT of my bank account, they have acknowledged that they have received back the items, so they shouldn't have a problem putting it back should they??? I even asked one of their Customer Reps... "what if you took something back to Walmart, and they told you they will give you your money back in two or three months... Walmart would have a protest going on in front of it".. His response... "We're not Walmart"". I reminded him that his company was no different than walmart, that it was a commercial business selling something and just because I couldn't go into his office didn't place them into any different catgegory. I told them that I was going to report them to my state's Attorney General's office, which takes complaints for fraud. That is what this is... FRAUD. My money is FRAUDULENTLY being kept from me. There is NO legitimate reason to hold my money for two to three months...except that they are HURTING for money and trying to STEAL legitimate refunds.
DO NOT BUY ANYTHING FROM THIS COMPANY>>>>>> THEY WILL TRY TO DEFRAUD YOU< HOLD YOUR REFUND FOR MONTHS... There are wayyyyyy too many cute, nice companies on the internet now, shop those, put NEWPORT NEWS OUT OF BUSINESSS...

I ordered a top and 2 bottoms for a bathing suit. I wasn't sure which bottoms would like nice, so I ordered 2 different ones thinking I could return one if it didn't work out. Well, they sent me both bottoms and no top. The top was discontinued. Since I can't do anything with 2 bottoms and no top, I returned them. It has been 7 weeks and I still haven't recieved a credit.

When I contact them (which I have done several times) they say it takes 4-6 weeks for a credit. First, that is ridiculous. It only took them about 5 minutes to charge my card, it should not take 4-6 weeks to credit. I contacted them after the 6 weeks had passed and they said they hadn't received it until a week and a half after they actually had. I have the tracking and I see when it was delivered. I ask ethem questions and they just keep saying, "please allow 4-6 weeks". I have had it with this company.

After sending them the tracking number and proving that they have had their product back for 7 weeks, I got this response,

"Your request has been forwarded to our Account Specialist department for review to determine if a credit/refund can be issued as a one-time courtesy. Upon review, the appropriate action will be taken on your account and you will be notified of their decision by phone or email."

One-time courtesty? You have your product back! Give me my money! I paid to have it shipped to me and to ship it back on items that I clearly could not use. If they discontinued the top of the bathing suit, they shoudl not have charged me to ship the bottoms. Obviously I would have to pay to ship the bottoms back. I am out the shipping charges both ways. Now I am getting the run around on my credit for the product they have had for 7 weeks. I will never order from this company again. I am shocked at how poor their customer service is.