P C Richard & Son
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Category: Electronics
Contact Information
317 Route 17 South, Paramus, New Jersey, United States
Phone number: 1-201- 262-7676
pcrichard.com
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P C Richard & Son Reviews
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Sueyt
July 8, 2011
How is it they don't go out of business?
pc richards ***
PC Richards Complaint
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This is the worst company in the world|. I wish I could publish the photo of the washing machine installation they did, it is unbelievable/. after 3 trips, meaning 3 lost days of work, i finally hired a plumber to do the job right:. now the machine is broken and getting them to honor the extended service agreement is total nightmare:. cancelled appointments, no availability to service, they should be sued;. also cannot give a window for installation or service until the morning of?. why is that? do i have to lose another entire day of work because they cant figure out their route the day before like every other store? i hate this company more than i would have thought possible/. how is it they don't go out of business?
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Mizcarolt
July 7, 2011
This company has the worst customer service I have ever seen. BEWARE!!!!
P.C. Richards has terribe customer service
PC Richards Complaint
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Richards called me on Friday to tell me they will call me on Saturday between 8:00-10:00 to tell me the time of delivery. I wait on Sat. until 10:00 no one called. I called the salesman and the office numerous times. The installer finally called me at 12:30 and said cannot install today it is going to rain. He gave me his cell number and he said he would call me awaiting a sunny day. I have been calling him for four days. This company has the worst customer service I have ever seen. BEWARE!!!
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Mizcarolt
July 7, 2011
He sounded just like a used car salesman desperate for a sale.
I went to Pc Richards in Eatontown recently. I was in the market for a new washer and dryer. Spoke to a salesman and told him what I was looking at but that I wasn't ready to buy|. He told me to take my time and if I had any questions he would be glad to help;. After a while and a few questions I went to leave?. As I was leaving some guy named Brad came running up to me yelling about not buying and wasting his salesmans' time'. He was so obnoxious about it he followed me to my car telling me that he would give me the "deal of a lfetime" if I would just come back in.. Sometimes people want to just want to look and see what's available before making an expensive purchase;. He sounded just like a used car salesman desperate for a sale". I'll think twice before I go back there especially since Best Buy is only a few doors down.
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frank82
July 6, 2011
it's not only about price and quality,it's also about Customer Service as well.
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I always thought P.C.Richards had a good reputation, but after reading all
these horror stories about bad customer service online, I'm definitely going to Best Buys for all my future purchases.
I'm in the market for a top of the line HDTV and I wanted to check P.C.Richards for prices online.I came across this "open Internet forum"and after reading about all these problems and bad customes service I decided against buying anything here.
Sorry P C Richards, it's not only about price and quality, it's also about Customer Service as well. FRANK
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Mr.Jr
July 5, 2011
not to help a customer in need i will never go to them again for any thing.
Our installation on clothing washer was done by IDIOTS, it was worse with dishwasher . crimped copper water line, to waist line causing flood in basement (forced 1/2 " line into 1/2" waist line) paid for install had to go to home depot to repair myself theirtheir installation is N.G. repair service is poor as well, commercial is bogus first time figured oh well second time never again, I called RVC store and recieved nothing but a arogant manager that seemed to only interested in sales, and not to help a customer in need i will never go to them again for any thing.
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246635
July 4, 2011
if you got warranty we would come right away
PC Richards sells products it knows are unreliable but makes big markup on product it knows are crap. LG appliances are garbage go see LG complaints online. The LG refrigerator they sold is crap there was intermittent banging noises from motor day or so after receiving item then 6 months later it broke we lost hundreds of dollars of food and PC serviceman took 4 days to come. July 4th vacation was ruined because we needed to wait for repairman to service unit. I made e-mails and calls to LG and no one returned my calls. PC Richards said if you got warranty we would come right away, strange the serviceman who is coming today said he was sent from PC Richards. I will keep you posted
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237189
July 3, 2011
PC Richard for a while now and this time they are really going to lose me a customer;.
I bought my Samsung UN55B8500 TV last April 2010 with a 2 year warranty. Within a month of having the TV the power board went. I took it to Samsung my self and they replaced the power board because the tv was under the 1st year. Since May now PC Richard has come twice to my home to fix the tv. All different problems;. Now it's May 2011 and the tv is back at PC richard service department getting fixed again;. It has been almost there for week and i haven't heard anything back from the Service manger Allen A/.on the status of what is wrong.. I have email Allen few time already and still no response". I think I received one bad tv from Samsung manufacture line.. I've been shopping with PC Richard for a while now and this time they are really going to lose me a customer;.
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238094
July 1, 2011
Miss before a product is delivered? Something is dreadfully wrong with them.
PC Richards has worst service I've ever experienced. Store phone service defers to promising manager phone back; they never phone back. Told my salesperson is on vacation. Told manager is on vacation. Took day off of work for promised delivery;. After waiting and phoning, I was told that told product was out of stock!. Next delivery appointment: Insurance papers not filed'. I had phoned store repeatedly telling them to send papers/. Spent a morning getting papers for third delivery?. Took another day off of work?. PC Richards failed to show for their third scheduled appointment|. How many days of work do they expect me to miss before a product is delivered? Something is dreadfully wrong with them.
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WrongOne1
June 27, 2011
PC RICHARDS ARE UNRELIABLE AND SHOULD NOT BE IN BUSINESS
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I am pregnant...and have no food in my refrigerator over a MONTH. I have a question how does a brand new fridge stop working only six months into the purchase? Every time they send someone to "fix" it the problem still persist. I need a working fridge, I have no time to be wasting playing games with PC Richards and their horrible technicians. Every time we call for service is weeks apart that they schedule a person to diagnose the problem then they have to come back again another week to fix it...and that has been the cycle over a freaking month now...WTF!! Where the *** is my NEW fridge..they are selling unreliable appliances to the public and do not want to take responsibility for it. So now Im on their terms on when the *** I can have a working refrigerator and I have a baby on the way...this is unacceptable. Im still waiting for what i thought was a good purchase...DO NOT BUY FROM PC RICHARDS...IM ABOUT TO
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sadie2222
June 19, 2011
I will never make a purchase from PC ever again! Please take your business elsewhere!
Full Review
Horrible experience! Purchased a new refrigerator from them, all went fine until after a tech call. The refrigerator began making knocking noises (very loud) within days. I called for service and a very nice technician came out and advised me that the sealed system was leaking in more than one spot and the unit should be replaced. Thus began my journey into confusion and mismanagement with PC. Daily emails telling me I would be having a service call, which I never received, calls to the service department telling me to call the next day (for several days), service people telling me they would "definitely" call me back, who did not. I was finally able to get help through the kindness of one gentlemen, who was finally able to assure me the refrigerator would be replaced (although I still have not had the new one delivered as of yet--so we shall see), only to receive a call the next day telling me my part was in and a tech would be out to "repair the refrigerator" All of this for a refrigerator that is now less than 4 weeks in my home! Ugh! I will never make a purchase from PC ever again! Please take your business elsewhere!
Recommended:
No
What product did you purchase or try to purchase? Refrigerator
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