Ordered roses for Daughter and wife for Mothers Day, never delivered and now Pro Flowers will not resolve this matter.

I ordered a Sympathy Basket to be delivered to a good friend after the death of her father. I paid to have it delivered that afternoon, when I knew she was going to be at home. The basket was not delivered. When I called the next afternoon about it, the Customer Service Rep called the local florist, who told her she was busy and that the delivery person had not returned yet. The Florist then hung up on the rep. The rep stated she would find out if the basket was delivered and call me back. I received no call. I called again this morning and asked them to research it and call me back to let me know if the plant basket ever got delivered. I received no call again. I called back a third time and finally got a rep who could help. He called the florist and was told the basket was delivered yesterday at two, but no explanation for why it hadn't been delivered on the correct date. At this point he promised to refund my delivery charges. This had actually been promised by the first rep and still has not occurred. Don't use Pro Flowers!! They were horrible. Next time I will use 1-800 Flowers, who I have had good luck with.

I ordered flowers from Pro Flowers on or about 3/31/2009. At the end of the transaction it offered me $10.00 towards my next purchase and asked if I would want it. I said yes and apparently was really saying yes to Easy Saver. $14.95 was charged to my credit card account on a monthly basis after that for a service called EZSAVER. I did not notice the fraudulent charges until September 2010 (I realize I should check my accounts more often; however, I had noticed it, but had rationalized that it was a legitimate charge without looking into it.)

My bank reimbursed me for the last two charges, but I am stuck with the remaining $255.95.

Apparently when you order flowers from Pro Flowers they automatically sign you up for this Ezsvr program which begins charging your credit card 14.95 every month. This is an unscrupulous business practice and they have definitely lost a customer by pulling this stunt.

I ordered $19.99 flowers for Valentine's Day for my wife. They added shipping of $14.99 and $9.99. As of the time of this writing, the flowers still have not arrived!!! I called and was told that the shipping was guaranteed delivery for end of day today. I was told that the shipping was $14.99 and today's delivery was $9.99. That's not what the website said. It had 8am-12pm early delivery and i checked the "no" box. They also did not give an option to check the completed order before finalizing it. So no changes could be made to the order itself only changes to billing/address/payment method were offered. I was to also receive a "free" vase for which I was charged about $5 for packaging and shipping of it. There are numerous different shipping charges added to the order making the total over $53!!!Seriously? For $19.99 flowers I could have bought at Walmart or Walgreesn? It's a complete and total rip off and scam. DO NOT USE THIS SERVICE.