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t_rae82
July 8, 2011
Dead or Wrong Flowers
My mom received flowers for her birthday from relatives in England using Pro Flowers. The flowers (roses) arrived VERY droopy and never came out of it. When she complained, Pro Flowers issued her a credit. When used the credit to order different flowers (Shower of Flowers), not only did she not get what she ordered, NONE of the flowers in the bouquet were what was listed in the Shower of Flowers description. Again, they arrived very "droopy." We'll see if they come out of it. They are issuing another "store coupon" which she will use with one of the sister companies, and hopefully be satisfied with the product. We will never order flowers from there again!!!
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WAUKEA
May 8, 2011
DELIVERY
Ordered roses for Daughter and wife for Mothers Day, never delivered and now Pro Flowers will not resolve this matter.
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Cowgirl From Texas
May 5, 2011
Fraud
My husband ordered me Roses for our Wedding Anniversary apprently they were shipped from California to Texas by Ground Shipping so by the time I got them they were dryed out and aside that you have to put them together they were "UGLY" AND "DEAD". I was too embarrased to show them to my co-workers!!! They would walk into my office and ask who send me flowers and just say "Oh" because they were probably thinking where the Hell did your husband get those Flowers from! No one had anything nice to say about the flowers!!! But I don't blame them they were UGLY!! I was so embarrassed that I just took them to my car and left them there! Don't send your loved one flowers from Pro-Flowers it is a HUGE let down!!! Save your money and go to a local flower shop!!! Please!!!
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wldlndcpt
May 4, 2011
Sympathy Basket not Delivered
I ordered a Sympathy Basket to be delivered to a good friend after the death of her father. I paid to have it delivered that afternoon, when I knew she was going to be at home. The basket was not delivered. When I called the next afternoon about it, the Customer Service Rep called the local florist, who told her she was busy and that the delivery person had not returned yet. The Florist then hung up on the rep. The rep stated she would find out if the basket was delivered and call me back. I received no call. I called again this morning and asked them to research it and call me back to let me know if the plant basket ever got delivered. I received no call again. I called back a third time and finally got a rep who could help. He called the florist and was told the basket was delivered yesterday at two, but no explanation for why it hadn't been delivered on the correct date. At this point he promised to refund my delivery charges. This had actually been promised by the first rep and still has not occurred. Don't use Pro Flowers!! They were horrible. Next time I will use 1-800 Flowers, who I have had good luck with.
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juan barron
April 6, 2011
being charged with out knowing
been charged without knowing 11.97 would like a refund
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JJPC
March 24, 2011
$14.95 a Month Fraud
I ordered flowers from Pro Flowers on or about 3/31/2009. At the end of the transaction it offered me $10.00 towards my next purchase and asked if I would want it. I said yes and apparently was really saying yes to Easy Saver. $14.95 was charged to my credit card account on a monthly basis after that for a service called EZSAVER. I did not notice the fraudulent charges until September 2010 (I realize I should check my accounts more often; however, I had noticed it, but had rationalized that it was a legitimate charge without looking into it.)
My bank reimbursed me for the last two charges, but I am stuck with the remaining $255.95.
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barbra2507
February 24, 2011
THE EASY SAVER 14.95 SCAM
Just suffered the same 14.95dlls scam product of my purchase with PRO FLOWERS. I can not stop it...will try to call, but I am abroad in Spain, don´t know how it'ill come out.
INCREDIBLE THAT AFTER YEARS WITH THIS SCAM PROFLOWERS.COM is still in business!!! DO NOT USE PROFLOWERS!
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Lyons1963
February 23, 2011
Ezsvr RW - Unauthorized charges
Apparently when you order flowers from Pro Flowers they automatically sign you up for this Ezsvr program which begins charging your credit card 14.95 every month. This is an unscrupulous business practice and they have definitely lost a customer by pulling this stunt.
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D.Y. Powell
February 15, 2011
Charged Twice for single order
Beware of this company! Placed an order on Feb. 9, 2011 for Valentines Day. The price of bear and candy was $29.99, by the time they added in all their "fees" paid $49.61 (should have canceled). I checked my credit card on the 11th and found two charges from Pro Flowers for one order. I have been calling this company for three days, someone called backed pretending to be a manager and did a conference call with me and my credit card company. My company told them to send a letter head stating that they release the hold on my funds. She promised to do it, called today and the company stated they never received a fax and it will take 21 days for the charge to be credited back to my account if they do not send the paperwork. When I called them again today still getting the run around. Now, someone from CA will call me to get it resolved... yeah right, still waitingt. I am going to file a complaint with the appropriate agencies, but I need my money now. Please stay away from this company. Wish I had came to this site first and should have ordered local.
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dallastexas
February 14, 2011
extra shipping fees
I ordered $19.99 flowers for Valentine's Day for my wife. They added shipping of $14.99 and $9.99. As of the time of this writing, the flowers still have not arrived!!! I called and was told that the shipping was guaranteed delivery for end of day today. I was told that the shipping was $14.99 and today's delivery was $9.99. That's not what the website said. It had 8am-12pm early delivery and i checked the "no" box. They also did not give an option to check the completed order before finalizing it. So no changes could be made to the order itself only changes to billing/address/payment method were offered. I was to also receive a "free" vase for which I was charged about $5 for packaging and shipping of it. There are numerous different shipping charges added to the order making the total over $53!!!Seriously? For $19.99 flowers I could have bought at Walmart or Walgreesn? It's a complete and total rip off and scam. DO NOT USE THIS SERVICE.
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