To complain directly to RCN Headquarters
# RCN Corporation
# 196 Van Buren St., Ste. 300,
President Plaza, Bldg. 1
# Herndon, VA 20170 Map
# Phone: 703-434-8200
# Fax: 703-434-8290

If that gets you no where file a complaint with the FCC

I recently cancelled my rcn service due to some monthly increases without any upgrade in service .I also found there internet service to work only 60% of the time.After a lengthy discussion with rcn customer service(after providing my name address and phone # 4 times and being put on hold for forty minutes I cancelled my acct. and informed rcn I would find another provider)GOOD FOR YOU...Right..WELL..
I contacted Time Warner and signed up for the 99.oo triple play with free showtime for a year included.Had the service installed on a Monday and recieved my first bill on Thursday of the same week.I was shocked to be looking at a bill for 18o.00.I had also been on the phone every night with tech support because I was not recieving my free showtime channels.I called Time Warner customer service and entered my phone # about 4x address 4x and my name.Customer service informed me of all these fees I had supposedly incurred when signing up that were not disclosed to me at the time I signed up.I asked that they remove these rediculus fees and charge me the rate agreed upon 99.00 and they refused.
I then remember hearing a Time warner commercial that stated that if youwere not satisfied with thier service for any reason you are entitled to a 30 day money back gaurantee.
I asked the customer service rep if that was true?She said she had to check with a supervisor and put me on hold for 15 minutes.She got back on the phone asked if I was still there and put me on hold for an additional 1o minutes.She then informed me that yes Time Warner does in fact have a 30 day money back gaurantee.I said I would be taking advantage of that option.
The rep then stated that my buisiness was very important to T Warner and was there anything they could do to retain my buisiness.
Yes you can remove these fraudulent charges and charge me at the rate agreed upon.Ninety nine dollars.
Time Warner declined to live up to there end of the ageement.
Within a few days I returned my equipment to the Time Warner store in the Queens center mall in New York and had all balances reduced to 0.00
I then contacted my old provider RCN cable Queens N.Y. about reconnecting my service at the old price same service with free showtime.I still had'nt returned my modem and Dvr which they refused to pick up.The costumer service rep told me it was a good thing I had'nt returned any of my equipment.Just plug it back in and connect everything as it was and any bills related to that unreturned equipment will be eliminated.
After calling tech support 3x each time having to give my name address more than once, being put on hold for more than 30 minutes i was told they would send a tech to me on the following Monday.
The tech came and reconnected my service.
I did not have free showtime channels.
I did not have all the regular channels I had before.
Three days later I recieved my first bill for 173.77
This is for cable and internet, no phone.My old bills were for 108.00
Two days later I recieved a service suspension notice...claiming I owed a balance of 44.72 so I called customer service.
Automated operator, entered phone#, gave address got connected to a rep again gave phone # and address and mothers maiden name.
I asked about our verbal agreement of the services I had with them previously(2 months ago) at the same price?Rep states there are no notes attached to my account and that I am not entitled to any price breaks as I am considered a reconnect not a new customer.I explained that when i spoke to the rep to reconnect that I was very clear that it would only happen at the old price with the same service.The rep replied THER ARE NO NOTES ATTACHED TO THE ACCT SIR...but let me see what I can do for you..please hold...20 minutes elapse...Sir I can reduce your monthly charge to 108.00 but you first have to pay the 44.73...I replied before I pay the 44.73 which I belive is a fraudulent charge I would like to know what my balance will be after I pay you the 44.73...
She told me she could not give me that information until I make the payment.I than told her I could not in good conscience make that payment unless I first Know what the remaining balance is.Back and forth we went for 10 or 15 minutes until I finally could'nt allow it to continue any further and asked that my acct be cancelled immediatly.
Rcn reply I can't do that sir...what I can do is put a stop account order on your account and it will be shut down within the next 10 buisiness days and you will be reponsible for the charges.
So let me get this straight...I want my account cancelled immediatly so that I will not be charged any further and you will not comply with my request...I hung up...I am getting a converter box.T.V is not a necessity.The frustation in dealing with these rip off artists will shorten peoples lives...ronny d

I've tried calling them more than 5 times to change my service plan and each time, I have been placed on hold for more than 40 minutes...! I'm on hold again right now and I feel as if this may be fruitless. I am thinking of changing servers.

RCN upgraded their cable network to docsis 3 (digital) in the Allentown area.they scheduled me for a upgrade 10/15/09 so I figured ok lets see what they can do.

first thing i noticed is some sub contractor with virgina plates in a white van shows up with a couple of new converter boxes in hand.so I was alittle nervious about letting this guy in my house not being from RCN.so he did the install and couldn't get the new boxes working and said that he would have to come back with different ones so he is rescheduled to come out again in a couple of days but I have decided to go with a whole new service.

my biggest complaint after reviewing this whole RCN upgrade is my channels are all over the place and they have added channels that don't work and even in the channel guide the channels are so spread out you don't know which one works unless you select that channel.I was told by customer support that thats the way the channels are now.this is TOTALLY UNACCEPTABLE

1.did I ask for this upgrade? no

2.did I ask to pay 3 bucks extra per converter box per room? no

3.why are all these channels that don't work being forced down my throat? why is this upgrade being forced down my throat?

come on people we don't have to stand for this type of monopoly.did you know that now RCN has upgraded its network you will be paying more come march rate hikes?

Time to do something:

I am not a promoter for anyone or any company..my wife and I are hard working people trying to put kids through college and stay alive in this economy.so I did some checking around and research and I thought about satillite tv but their rates change after the first year and sat tv has serious cancellation and hidden fees.

so after looking at dsl sat and other options.I found that for my situation someone who is NOT ready to go to HD and just wants basic tv I have made the decision to go with service electric tv in bethlehem pa.check them out you don't need a converter box for every room and you still get cable in every room and the best part is when I'm ready to go to HD with service electric its my choice not theirs.

oh one last tid bit I'm gonna save about 60 bucks a month by switching to sectv.com bundle package.and also they have a bundle promo right now for the first 3 months 79.95 for all 3 internet phone and cable and final bill per month for all 3 is 99 bucks.do the math look at your rcn bill... goodluck

The automated service is unbelievable. The message keeps saying hit one for automated information but repeatedly gets connected to a phone line, with the message that the office is closed. That is just the beginning of the problems I have experienced with RCN. I have been trying to get a letter from them about my online account for over two months now. For what ever reason, the "letter" is never reaching me. What is the best way that BBB or other such organizations can hear about their terrible service and take some action about it? Or is it that people will keep posting information online just to vent??