The automated service is unbelievable. The message keeps saying hit one for automated information but repeatedly gets connected to a phone line, with the message that the office is closed. That is just the beginning of the problems I have experienced with RCN. I have been trying to get a letter from them about my online account for over two months now. For what ever reason, the "letter" is never reaching me. What is the best way that BBB or other such organizations can hear about their terrible service and take some action about it? Or is it that people will keep posting information online just to vent?? read full review »