Friday Aug. 7, 2009 I went to Sams Club to purchase a generator. As I had researched the item on the internet the day before. As I was researching I realized my membership had recently expered so I renewed online printed my receipt. I was checking out on Aug 7, 2009 (after driving 45 min to get to this store) the cashier stated my mebership had expired so I explained I had renewed on line and gave her the receipt. She called a stockperson to take the receipt to customer service and check. We watched as he leaned on the counter and laughed with other employees and when he returned to our line said the computer didn't show anything. I said well you have my receipt showing I had renewed and he stated "sorry I can;'t do anything:" at this point I asked for a manager. The cashier said what do you want us to do magically make iot appear? I said this does not concern you I would like to speak to the manager. At this point the cashier says" I don't need your shit my firend died yestersday and I don't need this shit" as she walked away saying bitch. I told the stock person I would go to customer service and request a manager myself. As I stood at the custmer service desk no one person would speak with me. I left the store and phoned the 800 number on the back of my card. The assitant manager did contact me at home to say she was sorry for my "problem" but she was the only manager at the store that night and she was busy. She stated she spoke with both the cashier and the stockperson. I told her if that was all she had to offer I would not be back to the store and I would take my complaint further, her response OK.
Whatever happen to a little customer service? all they had to do was call and give the confirmation # to resolve the issue.
Thanks
melissa king

I've been a member of Sam's Club for some time so I decided to get 4 new tires there. Deal was alright. Service personnel seemed fine enough.
However, when I picked up the car, there was a nasty dent at the back and on the bumper. Said they'd have to send away the video to Claims Management.
I was fairly confident they would do the decent thing and accept responsibility but no.
They only had a partial video record for the time car was in their possession but they said the burden of proof was on me to prove the damage occurred whilst in their possession. I was practically accused of lying. Also learned Sams Club do not have Garage Owners Liability. So, if your car is damaged there, no chance they'll accept responsibility. All in all, a very unpleasant experience.

Went to buy food at Sams club with my card with them and I had just paid them two thousand dollars on the card a month ago and had a balance of three hundred dollars left. I paid in cash because they would not take the banks check. We have very good credit and never been late on a payment.
They would not let me put more on my card .
I was treated like dirt from the manager and employee.
How do I get my forty dollars back from my card? I will never go back again! I have gone to them for nine years now. I have been treated like dirt since I have paid down my account.
mj

I called Sam's Club about my table top cracking. It was the heavy slate -mable table. They told me to get in touch with JRA Furniture which I did. They told me they would replace my table. then they went out of business. No wonder when they lye to their customers like this. To pay over $700.00 for a piece of furniture that was kept under a porch and not even in the sun or rain is crazy. Didn't even last a year. Sam's said there wasn't anything they could do.

I have been a member of Sams Club for over 3 years and a die-hard shopper of both Sams Club and Walmart Stores. This morning, I went to my local Sams Club Warehouse and was told to leave because I was not a 'business member.' Apparently they have this policy of only business members shopping before 10 am.

I have gone into this warehouse many times before 10 am and no one has ever mentioned this to me before, much less kicked me out. The greeter told me to talk to the manager and pointed to a lady who was walking away from the front door to the check out's (She was a manager of some sort) She heard me mention (as I said it loud enough) that this was not very customer or member friendly to deny a paying member the opportunity to shop!

She continued to walk away as if she didn't care that there was a customer service issue at hand. It should make no difference what type of member (business or personal) that you may happen to be, any store(membership or otherwise) should not turn away business.

It is bad enough that we have to endure their long lines at the checkouts because they don't want to hire more people to checkout members. We usually have to wait an average of 15 mins. to get checked out and they thank us by kicking us out because we go into their store early? What's wrong with this picture?

I am cancelling my membership and will not be shopping at Sam's or Walmart Stores ever again and I will be encouraging everyone I know to do the same. Walmart & Sams may be the largest retailer in the world but they have the worst customer (no) service in the industry!