i never received my order. I was mistrated by one representative who stated my account didnt exist, even though i was charged. a month later i was issued a credit and never had the opportunity to try it out, but after reading all the complaints on this site, I am releive and will not even attemp to re-order.

Sheer cover's buy one get one free winter sale (for members) is a scam. They don't bother to send the free items and just keep charging the credit card. When you call them, they try to get around it...they don't want to send the free stuff and they get pissed off when you want to return the stuff. Ripoff company.

When I initially ordered Sheer Cover in late 2008 - early 2009, I was pleased with the powder itself but not impressed with other items. Because there was a hassle when my next order was shipped, I chose to cancel my account -- or so I thought. Because I did like the powder, I decided to order just that but the SC website only allows you to order the starter kit that has all the junk. Bottom line is that it appeared the only way to look at an online catalog was if you had a membership and when I attempted to open a new account, it would not take that because I had been a prior customer. Upon entering my old password, I then received a message that I would have to call a number to have the account reactivated.

After explaining to the representative that I only wanted to view items and order the powders, she told me that she could reactivate the account but I would have to use a different e-mail address to sign in. I've heard of resetting passwords but never e-mail accounts and told her that I did not have an alternate, nor was I going to create one just to buy from Sheer Cover. She haughtily said that I could try the following day to see if it would accept my e-mail address for sign-in but would probably have to use a different one or one from a friend. I decided to make no further attempts and considered it good that I was not doing business with such a disorganized or non responsive company.

In checking my bank account online today, I noticed a pending charge from Sheer Cover for $41.87 -- I had not ordered anything and when I called customer service to ask what it was, I was told that when an account is reactivated, the old order is immediately put through for shipment. Although the company policy clearly states that nothing is charged to the customer until an order is shipped, SC had already submitted the charge although the customer service rep, Beth, told me that it would not be shipped until Wednesday or Thursday and nothing could be done to stop the shipment, although I could cancel the next order.

This company should be put out of business -- it is a sham and bunch of crooks who use deceptive practices to drain out what they can. Unfortunately the brainiacs do not realize that they have a decent product that would probably result in many more return orders if it was not for its unprofessional and unethical business practices. I hope that others will also file complaints with the BBB for online businesses as I am.

I don't wear cosmetics often, but have seen the ads and thought this might be a good product to try. I expected to receive the 30 day trial plus my "free gifts" in my initial order. The first thing wrong was that there was supposed to be free shipping and of course they charged me $6.95 (which I promptly got back from my bank). Then I noticed that they were already invoicing me for future shipments. I cancelled that very same day (30 day money back guarantee and all). I cancelled the account and informed my bank so they never attempted to charge my card again, but have been sending me bills for a 90 day supply. They didn't respond to me regarding the fact that they are misleading in their ads. Receive a 30 day trial and THEN every 3 months get a 90 day supply, not to mention that technically I cancelled within 30 days, so they're supposed to refund the initial amount as well. Never once have they attempted to get back any unused portion either. Total SCAM!!

Ordered a trial kit to try out product. Didn't like it. Called a month later to cancel subscription so they won't send me monthly kits and bill me. Got a bill six months later asking me for payment of something they shipped. I called to inquire. The customer service agent confirmed that I don't have an open account and that they were the ones who owed me money since they billed my PayPal account for the shipment that did not arrive. Got another bill the following month so I called again. Customer service agent said the same thing - that I don't have an open account and that the system shows that they owe me money. Got two more invoices again the following few months. This time, they say they have absolutely no record of the calls I made and the previous conversations I had with their customer service agents. How convenient! And that by now, it is too late for them to do anything because it is way past their money back guarantee period so I have to pay them or they are sending the fictitious debt to a collections agency. And guess what? My account has suddenly become "active all this time" and that another shipment will be sent out. I asked that it be canceled again but how do you trust a company to follow through anymore?!