After getting on the Symantec's website and ordering their antivirus software using my credit card, I was directed that the site was no longer valid and to hit my back arrow and try it again. The next morning (3/18/10) I tried the site again and got the same response, however after checking with VISA, I discovered that symantic has now billed my credit card twice for this product. I was never able to download the product.
I have tried calling their 1-800 number and I only get a "run-around" with dozens of messages to "press this number" and can not speak with anyone at all.
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I also had a virus program enter my new computer recently after I downloaded the norton antivirus 360. I contacted online support that confirmed I had a serious virus. They went on to explain that I need to pay 99.00 to get rid of it on top of the 70.00 I just paid for the supscription.

Trying to find out anything useful on this website is futile.I had a simple question about Norton Ghost. The documentation was slim. Even the User Manual did not have adequate information. The chat window did not load. I spent 17 minutes on hold even with an authorization number for a phone call. The customer service representative was hard to understand although eager to help. All I wanted to know was whether I could read a Ghost 14 disk image using Ghost 15. It took me nearly an hour and twenty minutes to get to: "Yes." Symantec has a serious problem.

I have had a "misleading application" invade my computer. Symantec technicians told me their software could not stop such things. I thought that was why I bought their products. They would stand guard on my computer. They told me they would take the suckers out for $99. After going around with a supervisor in the Phillappines, she finally agreed I had a point and said a technician would call me back om 24-48 hours to fix the problem at no charge.

After waiting 72 hours I called back and finally got a supevisor in India who told me they could not do that at no charge. (They already told me they would.) He said he would put me through to Customer Relations WITHOUT putting me on hold. I am sure I would still be waiting with my phone to my ear if I hadn't finally hung up and called him back. The extension number Melvin gave me seemed meaningless, as did his name. Probably at a different location?

Anyway, my experience is that Symantec does not choose to stand behind their product. They have excuses, but the bottom line is that there is a problem out there and Symantec products are incapable of guarding against it.

Just as important, they seem to be without honor. Their employees do not follow through as promised or maybe just lie about it.

I have been charged with for product that does not work. I would like a credit applied to my credit card.

No.5513158ARBMD7P6X7M-charge number-12-08-09