I renewed my contract with Symantec-Norton in early 2009. I then got a virus on my computer and called 1-800-441-7234 and was told that a technical support agent will remove a malicious virus called Advare and asked for $99.00 which I paid and was reasurred that I will never get a vitus again. Two weeks later I got another virus and I thought that I was covered! The agent at the above number said it's another virus and he needs another $99.00!!! Which I refused to pay. Then he said I could try self service to remove it which got me nowhere. Please be careful not to do what I did. read full review »