I have had nothing but problems with t-mobile. Trying to resolve issues and get the run around. I can't fight a big corporation, but I am so tired of being told different information from representatives in customer service. I bought a phone from them being assured it would work as a modem with high speed internet on my laptop, later to find out this was not true, then returned that phone and replaced it with a blackberry to use as a modem, which I was able to do and then it stopped working and I called customer service and they told me they no longer support or give information out on how to use the blackberry as a modem. Both phones that were purchased were sold with the cables and software for the purpose of using these phones as modems. I frinally figured out how to get the blackberry as a modem again. I again called a representative about the "high speed internet" I was supposed to get and was told that t-mobile was working on building new towers to make this possible and later was told they are phasing out the use of phones as modems. I feel I was swindled into these things and the contract was broken by t-mobile and cannot find any recourse to take to make them own up to their bad company policies and give me either a workable solution or release me from my contract without charging me 200.00 to do so.
Sincerely,
Dianne Dunaway
e-mail is [email protected]

I had used T-Mobile for more than 2 years and recently switched my service provider. In that way I have closed my account after using 10 days of my billing cycle. But still T-Mobile charged me for full billing cycle. Even the customer support is not willing to settle this up.

Hi i am Nabraj silwal and most of the people from the irving area knows me as a raj silwal. i was in a parkland hospital in the February 7th as a victim of the brain tumer and got a surgery on the 14th of that month. I had no body in the united state and doctors were saying that its hard to cure but due to the love of the Nepalese society and Indian family i could survive from that hospital. Many nepalese people and indian family gave love and visited me so that i did not fell the loneliness during the those days in the hospital .
when i get out the hospital, one Nepali guy whose name was Pradeep Aryal came to visit me and told that he was a citizen of the united state and working in the wells fargo bank . I had some trouble with the credit in the bank which i had not paid during the hospital time so i asked the solution with him . He replied me that he could solve it and asked my social security no, i trust him because he was senior then me and i had no other option too. Besides that i could not drive too thus he took my social security no and took the two t- mobile for him and his wife which i never knew. After the regular check up i went to Nepal, when i return from the nepal he never came in contact with me . But on the morning of the December 12th i got a call from the t-mobile that i have a bill of the almost $2100 which is really big money for me, i tried to contact him he never response me . Then i call to the t-mobile office and told my problem to them but they never listen me and send it to the credit Beuro. Still i am calling to Pradeep Aryal who lives in forth-worth and works in the convenient store but he never response me but i am still waiting for his reply.
In this way one Nepali guy who himself tells that he is engineer and having the home in Kathmandu fraud me in my critical condition of survival and death.

t-mobile employees sold customer cell phone #s to other companies. One company is a scam sending text messages to my phone about 3 4 times a day saying [email protected] CU WEST Alert unusual activity call 1-717-616-4272 i do not appreciate being harrased all day everyday for something that doesnt even pertain to me. T Mobile has bad business practices by selling your constumers private information to other companies. a lot of people i know have t mobile and are also recieving these fraud messages

I just want to everyone knows that T Mobile sucks, they have the worst service and supervisor cannot even provide their last name. However I want to share with everyone that Ralph Gutierrez is the Executive Customer Relations that also sucks but you may call him at 505-9983600 to file all T Mobile complaints.

Just to make my story short I did purchase a new cel/phone and received 3 rebates form and free activation. So I did mail all forms 3 of them were denied because I didn't paid my activation fee, advised that must be waived, finally after many attempts they realized made a mistake and just refund 2 out of the 3 rebates, 2 of the rebates went to the same location and the last one went to another state. On my 3rd rebate T Mobile employees were claiming for 8 months that never got it so keep sending copies as they requested all the time and the same story wait 8-12 weeks for your last refund, talking to several hoples supervisor's and the last one said that cannot help since there is not records and cannot submit copies since they need the original and I didn't paid the activation fee?