Since I purchased my pre-paid cell phone from T-mobile I started getting calls for another party. I told the caller each time they had the wrong number, with one caller making the statement "she must have changed her number." It was apparent I had been given a number from a previous customer. Eventually it stopped for awhile, but in late 2008 through now the calls have been escalating again, with my getting text messages and voicemails for the same person, some sounding like collection agencies. I called T-Mobile customer service and after explaining my problem got their usual annoying response of "what would you like us to do for you today?" That really gets me. If I had the solution myself why would I be calling them? She said all they could do was change my number, which I reluctantly went along with. When my phone was reactivated in 24 hours after the change, I had a text message from an unknown number with no name. A few days later I got a voicemail for someone else from a clinic and a call from a company with a recording that "you need to renew your auto warranty right away and this is your final reminder." None of these calls or the text message were for me, but were directed towards another party. I called T-Mobile and told the customer rep, Grace, what happened. She was totally rude. She tried to tell me the calls/text were mistakes or coincidences. She tried to say there was nothing in my history showing I got the calls/text and when I tried to say I had proof as they were all on my cell phone, she cut me off and went on about how she gets wrong numbers all the time and it's no big deal, etc., blah, blah, blah. I cut her off and said I was going with another service provider ASAP and hung up on her. I never want anything to do with these people again. The first customer rep I spoke with said "you should be happy you aren't gettin obscene, harrassing calls like some of our other customers." After reading some of the billing issues here, I'm glad I was a pre-paid customer, but I'll never do business with them again.

Hi,
I'm with this company as long as i know.I recently bought a phone from them and got contract with them, they were suppose to give me mail rebate.I called the representive of T-mobile and they said it was denied because i didn't buy internet with it.Before I bought the phone they said i didn't need internet for the rebate.Now i can't change plans because they made me wait for my refund for six weeks.Now i have to say with them for 2 years or i have to pay the redicouls charges.If you are plannig to go with t mobile think again they are not supportive.

I have been a long-time customer of TMobile, utilizing its services since 2002. My dispute began as a result of a billing error that TMobile refused to address.

For most of 2008, I used the unlimited text messaging service. I switched to the 1000 month before switching back unlimited after incurring overage charges. I spoke with a TMobile rep who confirmed the service change which would reflect the following billing cycle.

About 2 billing cycles later, I was shocked to find an excess ~$300 charged through autopay. I checked my account online to find that the ~$300 was for text overages and in addition, another cycle had just completed with ~$200 in overages.

I contacted customer service about the overages as I had requested months earlier to change back to unlimited texts. The rep bounced me around before my call was taken by another rep who informed me they had no record of the request. I attempted to reason with her, stating I received confirmation and that my phone usage would not have changed so dramatically otherwise. When she failed to resolve my problem, I requested to speak with a supervisor who she said would call me within 24 hours.

When no call came, I contacted customer service again. I was told that they would not be able to help me since my account was tagged to speak with a supervisor only earlier that day and it would take at least another 72 hours for a callback.

Days passed with no callback so I reported to the BBB in hopes of expediting a resolution. Shortly after, I received a call from a supervisor in response to my BBB complaint. I thought we'd be able to resolve the issue but instead I was surprised to find that the rep was rude and disrespectful, repeatedly speaking over me whenever I attempted to explain the situation. The rep refused to address my issues, instead vehemently maintaining that it was "fault".

I pointed out that it made no sense that my phone usage would change so dramatically unless I requested the change in my text plan. I further stated that I'd been using TMobile for several years, I have no record of non-payment, complaints, or any other blemishes. I implored him to check his records as I am sure there would be records of my request if they recorded the phone calls as they claimed.

The rep ignored me and offered me $200 goodwill credit despite knowing it was my "fault". I declined the offer, stating that it isn't fair to have a loyal customer pay for a TMobile representative's mistake. I told him I hope to be able to resolve the dispute without resorting litigation to which he responded by scoffing, and telling me he would see me in court and report my answer to the BBB.

I made another attempt to contact TMobile via email, and again they offered me a small credit, refusing to address my issues or even the unruly rep I encountered. I maintained my position, stating that I was promised a service by a rep of TMobile, which I did not receive, and as a result incurred costs I wouldn't have otherwise. Again, the rep refused to address my issues.

To my surprise upon sharing my plight with TMobile mistakes and their horrendous customer service, I met several other customers who have experienced similar problems who are also disputing with TMobile and encountering horrible customer service. Like me, I know many people has left or intend to leave TMobile.

One would think that after paying for their services for so many years, the least they could do was hear me out for a few minutes. It really does make you wonder whatever happened to that old saying "the customer's always right". I guess maintaining consumer confidence is no longer the primary concern for Corporate America, most notably, TMobile.

I am absolutely disappointed with T-mobile. There is a Shannon (I.D. # 124589) at T-mobile customer service who has been treating customers like DIRT, and accusing customers of being rude and insulting without bases. I heard about her two years ago, and, in fact, a year ago I was there when someone I know had the misfortune of having to speak with her. I had the misfortune of speaking with such a bombastic moron today. Shannon, who is supposedly in customer service, interrogated me on things that she assumed to be the issues of my call, instead of asking for the reason. She also uses nasal tone a lot, and was mean and rude. I remember one argument my friend had with her was about her attitude and professionalism. I now can sympathize with my friend, Shannon does have a rotten attitude and does like to argue with customers. It's a shame that CSR were trained to or allowed to argue with customers, or accuse customers of doing something they did not do.

I had enough of T-mobile customer service people talking to customers in nasal tone. It is rude and unprofessional. And I had enough of T-mobile customer service people's smart alec way of handling and abusing customers. I dreaded ever to have to call T-mobile, but sometimes the need is there. Most of the T-mobile CSR I talked to are in Philippines, and there is generally a communication problem. These people don't listen. You ask them question A, and they answer question %. It seems like they are disseminating standard answers from a handbook. The girl I talked to today made me repeat everything I said several times and still cannot find the correct standard answers from her handbook, but when I asked her to repeat her answer, she would huff & puff about it. So I got really upset and asked to be transferred to someone in the U.S. My call was transferred to Shannon. She was a joke, to be called a CSR.

There was many dead silence from Shannon. Some people mistake rudeness as professionalism, and it is my opinion that I have just talked to someone like that at T-mobile. I don't have the obligation to teach these people how to work properly as a CSR, but T-mobile does. I for one would consider to close my regular wireless service and all my prepaid services with T-mobile when the new guy comes to town (hopefully next year).

I was a coustmer For T-MOBILE on 2002 to 2003 Then I got Deployed to Overseas and i went to T-mobile Store i did a Change Responsibility and then Later in 6 Years i recive A Collection Notice from AFNI Collection For a Charge of $217.09 For T-MOBILE and i Contact them and they told is for Cancelation Fee I belive this Not True What they Did to me I well like file a Complaint to them