I have had a poor signal for weeks so I approached T-mobile. In the first week, customer services told me a transmitter was down and would be back up in 24 hours. When I spoke to the engineer, he told me there were no transmitter problems in the area. However, he did upgrade me to be able to get Orange cover as well as T-mobile cover. Didn't make any difference.

I complained again and was contacted by customer services. The young lady was very good and did try to help. Her engineers told her to tell me that its the weather that is the problem. My signal should improve when the weather improves.

What a load of nonsense!!! My work phone (O2 network) has a perfect signal.

So I asked if I could terminate my contract as the 'service is not fit for purpose'. Nope - because I do occasionally get a signal.

End result - a discount for a month during the bad weather.

IF T-Mobile can blame the weather, then they should offer a 'summer only' option.

Excuses gone mad - crazy!!

2 weeks ago, I paid 30 bucks asking for changing to the $30/month plan with 1500 talk+text. but it seemed that they did not change the plan for me, just put $30 into my account, just like "Paid as you go"..
It cost me money when I made every phone call or text..I talked to the dealer and he said "it is ok, do not worry, it will change tomorrow.."

Last week, my phone could not make any phone calls or texts, and I dialed "#999#"..oh my god, $0.04 left..they have not changed the plan for me..
Then I came to one T-mobile store in Manhattan last Friday (Black Friday), and they told me that there was no any plan in my account, only "paid as you go"..and it has run out of money now...They sugguested me to go back to the original T-mobile where I asked for this plan service and talk to them...otherwise, I had to pay another 30 bucks for this plan if I still wanted to use it..
From Saturday to This Tuesday, I have come to T-mobile store in Sunnyside (46st, Queens Blvd) for 4 times, the problem was still there, every time they used all kind of excuses to avoid to admit their mistakes..."I have to ask my manager first, he is taking care of his baby now...come here again tomorrow".

On Tuesday, the dealer asked me to talk to their prepaid staff on the phone and the guy told me that "you have used up all your minutes...in 1 week"
Then I asked them to print out my phone bill and so I can check how many minutes I have used...but they said "No, we can not do this for you..."
If I have used up all the minutes (1500 minutes) in 1 week...I think I have called Jupiter or Moon every day...

The most funny thing is the dealer in the store kept telling me "sorry, it was our mistake (the prepaid staff did not change the plan for you)..but I can not help you here, I have nothing to do now..."..He showed me the system in their store and tried to comfort me...the system did not say I have used up all my minutes and in fact, nothing happened...1500 minutes remaining...
and he dial #999# on my cell phone, it still shows $0.04 left (Paid as you go), not "minutes" left (Plan)...

How come one T-mobile said there was no plan in my account (only "paid as you go") but the other said I have used up all 1500 minutes of the plan?

How come the dealer in T-mobile said it is their fault but can not help me? Am I the one who forces them to make mistakes?

How come I got the phone bills and reports before but now only "sorry, we can not tell you how many minutes you have used"? maybe because T-mobile does not admit their fault.

what a great service of T-mobile..

I will cut the T-mobile now, today T-mobile maybe only lost me one customer, Tomorrow the second...

and I will suggest my family and friends to quit T-mobile...I will tell everyone what happened...

I recently went overseas, so BEFORE I left, I went on live-chat with one of T-mobile's agents to enquire about International roaming and text messages, whilst overseas. The Agent explained to me how much I would be charged per Megabyte, if I used my phone for the Internet. I basically did not want any surprize charges when I came back. The "Megabyte" charges would basically equate to $15- per megabyte, which meant that I could e.g., log onto CNN.com approximately 22 times.

I JUST received a Bill for over $300- !! (my monthly average does not exceed $100-). Still worried that I would get a high bill, I turned my phone off the day after I arrived in South Africa. When I queried this fact with them today, they explained to me that I had to "de-activate" my "international roaming"! Apparently the phone still "roams", even if the phone is turned off! Their Agent did not mention anything about this at any stage.

I asked them if they could waive some of the charges, since their Agent did not inform me of this, and I feel that they should take part responsibility, since the chat was all about "charges" and roaming. I have ALL the transcripts between myself and the t-mobile Agents on record.

I am extremely upset about this and hope that my complaint can help other people who are misled on a daily basis about these issues.

I would SINCERELY appreciate if you could assist me in this matter. It is totally unfair and unjust.

Kind regards

Renee Kavanagh (Mrs)
Tel: 407-738-0523

After I had cancelled service within grace period, T-Mobile sent me a bill for over $521. They wanted early termination fees, monthly fees and over

$50 in taxes.

I had received phones 7/16 and returned them on 7/28. We had no service while in Maine, the phones were difficult to use and they continuously had an ad to upgrade service on my phone. When I received bill I called customer service and both rep (Greg) and supervisor (Natalie) insisted I had terminated service early and an additional month's fee was due as I had not ported my cell phone numbers to another company timely.

I was unable to port numbers to Verizon

until T-mobile acknowledged receipt, which took them twelve calendar days.

By their logic, If I hadn't ported numbers over, I would owe monthly fee forever.This was in addition to "phishing"for $400 early termination fee.

Eventally they acknowledged that termination fee was erroneous, but were insitent that I owed them for not porting number when it was impossible to do so.

I recently received a new Blackberry from a friend to use with my T-Mobile account. My current cell phone plan only covers 1000 minutes and unlimited texting since I had a texting phone before getting the Blackberry. Mind you, the Blackberry is a smartphone that requires internet services to adequately work properly. When I called T-Mobile to add the internet/data plan to my account, I was told I would be charged for the current month and for the following month in advance when I'm a month-to-month customer. I asked the representative how did she figure that I would be required to pay for a month in advance on a month-to-month contract with them and she told me it was T-Mobile's policy that I pay for services that way when I add a new service to the account. I don't get why a person that pays monthly would have to pay for an extra month up front for a service. Just seems like a scam to me and when I requested to speak to a supervisor in regards to this, the supervisor didn't want to give me any straight answers and even hung up the phone when I said it sounds like "stealing" which it is to me if I'm required to pay an extra month of service and then pay my full bill the following month afterwards. I called back and requested to speak to a supervisor two more times in regards to this issue and was hung up on again. What's the deal with the double charging with T-Mobile.