"senior citizens/Retired customers who receive social security benefits"

It has never been considered by the executives of T mobile, that you have retired customers who are on fixed income (paid monthly). Some
people receive their benefits on the first, third or the fifth of the month. Then you have the people who receive benefits on the first, second, third or fourth Wednesdays of the month.

The problem is as follows: Customers who receive their benefits on the fourth Wednesday of the month may exceed the deadline and the service is cut off. For example: The fourth Wednesday may come between the 21st and the 30th of the month. If the payment due date
is the 14th day of the month. Now you have retired customers who
have no service until his or her check arrive.

I strongly encourage you to consider a "grace payment period" for retirees/seniors ONLY. IF SAID CUSTOMERS CAN SUPPLY YOU WITH PROOF THAT THEY ARE RECEVING SOCIAL SECURITY BENEFITS, THEY SHOULD BE GIVEN A GRACE PERIOD. IF THE BILL IS NOT PAID IN FULL AT END OF GRACE PERIOD INTERRUPT THE SERVICE.

Buyers beware. I recently upgraded my daughter's phone to the new G1 via the T Mobile website. It was to be a Christmas present. Little did I know 5 days after she opened it the phone would not reboot. When calling customer service for technical support I was told I would have to ship the phone back to T Mobile. When I asked why I could not go to a T Mobile store for replacement I was told because it was purchased via the Internet. This of course is not disclosed anywhere on the T Mobile web page. Not only would I have to ship the phone back but I would also have to wait for them to receive the phone before they would ship out a new one. Keep in mind I am still paying for the additional line while it is in not in use with insurance. The customer service is more than lacking, including and not limited to the supervisors they transfer you to. When I upgraded the phone I had to sign a new two year contract. I would not recommend purchasing the new G1 or utilizing T mobile as your cellphone provider.

THIS ISSUE WAS RESOLVED 10YRS AGO. I HAVE NEVER OWNED A CELL PHONE NOT THEN OR NOW. 10YRS AGO I RECEIVED A BILL FROM T MOBILE. I DIDNT KNOW WHAT T MOBILE EVEN WAS. I CONTACTED THEM AND EXPLAINED I NEVER HAD T-MOBILE OR NEVER HEARD OF VOICESTREAM (TIL U MENTIONED IT IN LETTER)AND THAT WAS THE END OF THAT

THEN I FOUND OUT IN MY CREDIT REPORT THAT 382.00 WAS ON MY CREDIT REPORT AS A DEFAULT. I GOT IT ALL TAKEN CARE OF AND IT WAS TAKEN OFF MY CREDIT REPORT.

I KNOW NOTHING ABOUT CELL PHONES. AND I CANT UNDERSTAND WHY 10YRS LATER I RECEIVE A LETTER FROM AN ATTORNEY.
PLEASE ADVISE. JANET CHAPMAN

YOU MAY SEND THIS TO T-MOBILE AS I WILL MAKE A COPY

The manager of the county line store in jackson mississippi is the most unprofessional and rudest person I have ever dealt with in my life! Very rude to customers! Definately does not know how to deal with the public at all!!! And not only that I was just plain lied to!

T Mobile are full of liars and agents that make false promises. I manage a Customer Service Deparments and would never allow this form of service to be acceptable to anyone.

The problems all began when I first opened my account, at that point I should have followed my husband's advised and disconnect my service and run, but I decided to give them another chance. They put me on a contact when I wanted a month to month plan to try out their service. I was billed 2x in the first month and I was informed by an agent that this in the normal process and I would not see a bill the following month. I thought "maybe" this was the normal pratice, even though I did not see it documented anywhere in their Terms and Agreement. When the next month arrive so did another bill... by T Mobile. I was upset and called T Mobile to find out my account was not properly noted. I had to send in my statements to prove I was charged 2x because they did not see it in their system, again lies!!! Since I had the proof they had to credit my account. ( T Mobile account they did not give me back the cash they stole) My daughter lost her phone and decided she no longer needed it since she was being put on a better plan with my husband who had the smarts to select another carrier. I called to cancel my service and was informed I was in a contract and would get a $200 cancellation fee! I was above upset. I was upset when I saw the fee because I had called and I spoke with several agents including a supervisor and I was told since they could confirm the telephone did not have activity and they would cancel the line and waive the fee. I was then offered a plan for individual service of $39.99. I was told the plan includes night & wkends, mobile to mobile and 1000 anytime min. I needed text message so I was told I could receive all the mentioned services and text message for an additional $10.00. The following month when the price plan took place ONCE AGAIN...I FOUND OUT I WAS TOLD ANOTHER LIE. I was being charged the $200.00 for early cancellation and the price plan I decided to take for an additional $10.00 which totaled $49.99 DID NOT HAVE TEXT MESS. Ok will the lies ever stop? I get ill when I have to contact them because I know it will take me at least an hour of telephone lies to end where I started. I guess I keep trying to believe their is someone their that will NOT lie, but I now know this is wrong. I have now decided to record my calls and I want to cancel all my lines because no person deserves this form of treatment.

As a consumer I pay my monthly service for a SERVICE... not to have someone on the telephone spill out lies after lies.

I would NEVER recommend T Mobile to anyone not even an enemy... They do not deserves this form of pushiment.