After owning a Toshiba satellite notebook for about 6 mos, I had to call tech support 'cause my dvd drive wasn't being read. While investigating that problem, the tech support noted that the computer was running "as slow as molasses" and recommended that I back up my files to disc and do a system recovery. I foolishly followed his advise and when I tried to reinstate my personal files, I couldn't figure out how to retrieve them from disc. So I called again, was told to do ANOTHER system recovery (I did) and was told to then call tech support back. I called back, told them I didn't know how to get my personal files back (I'm not very computer savvy) and was told that this was an issue they couldn't help me with. "But you guys told me to do the recovery and call back" I told "John" the tech. He couldn't help, he repeated. I requested a supervisor and was put in touch (after 10 minutes) with "Chris" who stood firm that Toshiba couldn't help me, even though I was acting on their instructiions. So, after speaking to "John, number one", "Jo Jo" ""John #2" and "Chris-the supervisor, I have gotten my DVD player back (I think) but lost all of my personal files. Way to go Toshiba. By the way, if you don't know it, the tech support center is located in the Philipines. Also, if you you have a complaint, guess where you file it... yeah, right there at tech support in the Philipines. No more Toshiba products for me, thank you.

I boughta top of the line toshiba laptop and from day 1 did not work. i also had a 2 year extended warranty. ciruit city said there was nothing wrong with unit and would notn fix it. then they went out of buisness you can see why the worst customer ser vice you can imagin. then toshiba would not d0 anything the worst part is i just retired from selling computers electronics and appliances for over twenty five years. a rude awakening

1.The first time I got the laptop it came broken. The battery fell right out and parts were sticking out on the bottom. Returned and bought a new one instead of waiting the MONTH it would take for them to verify my return and start processing a replacement order.

2.They didn't return the insurance policy or transfer it over to the new computer per my request. I asked at least 3 representatives about it when I began to suspect it hadn't been done and was lied to saying it had been done. In short- it was fraud- they tried to take over $400.

3. Also they put the computer under another individuals name who had absolutely nothing to do with the purchase- which I discovered during my attempts to register the computer. "Well mam' i'm looking at the computer in my lap and the $1700+ charge on my credit card- would you like to tell me again that this isn't my computer?"

4.Computer #2: Massive Failure. Although plugged into a working outlet the computer refused to take in power- thus it died. Turns out not only is there a problem with the battery but there is also a problem with the motherboard. Computer had to be wiped and factory settings restored. I'm not allowed to run the computer with the battery in it so I'm attached to the wall.

5. The second computer isn't even a month old.

6. Customer service will not accept returns on all of the products they sold me at the time I purchased this computer.

To say Toshiba's customer service is incompetent would be kind. Of the 15 people I've spoken to in Sales, customer service, and tech support over the purchase of these 2 computers the only people that have been helpful were tech support. Customer service is rude and don't know their own policies. They also have over 30 min wait times (with std. bad music) and when you ask to speak to another sales representative or manager they can't transfer you and suggest that you call back, wait the requisite 30 min and "hope you get another sales representative".

Overall a waste of $4000+ in under a month.

toshiba computers are advertised as buy now and get a free windows 7 upgrade. why do they then charge over £27 for this upgrade? this is more that the delivery charge on the computer!

I BOUGHT MY LAPTOP 1 YR AGO AND IT'S GONE BAD ALREADY. ALL OF A SUDDEN THE BATTERY WOULDN'T CHARGE THEN THE AC ADAPTOR WENT. BOUGHT ANOTHER ADAPTOR AND IT DIDN'T HELP. ALL I GET IS A BLINKING BLUE INDICATOR, LETTING ME KNOW THAT I HAVE JUST PLUGGED IN THE ADAPTOR. I JUST WANT EVERYONE TO KNOW THAT THESE MACHINES CAN BE CONSIDER DISPOSABLE LAPTOPS. THEY ONLY LAST A YEAR. THEY STOP WORKING A LITTLE LATER THAN THE WARRANTY EXPIRES. CAUSE OF DEATH, POWER FAILURE. IF YOU READ THE COMPLAINTS FOR THESE LAPTOPS, I'M SURE YOU'LL FIND THAT A LOT OF PEOPLE HAD TO TRASH THEIR LAPTOPS PREMATURELY BECAUSE OF A POWER DEFECT. EXTENDED WARRANTIES SHOULDN'T BE THE MAIN ARTERY FOR USING YOUR PRODUCTS. THERE'S NO WAY A LAPTOP SHOULD GO BAD WITHIN A YEAR. IF THIS IS THE CASE THEN THERE SHOULD BE SOME KIND OF DISCLOSURE TELLING CONSUMERS THAT AN EXTENDED WARRANTY IS REQUIRED AT THE TIME OF PURCHASE. OR THERE SHOULD BE SOME KIND OF WARNING FOR THE CONSUMERS... "POWER FAILURE LIKELY AFTER A YEAR OF USE. WE STRONGLY URGE YOU TO PURCHASE AN EXTENDED WARRANTY". THEN AGAIN, THEY CAN'T DO THAT BECAUSE THEY WON'T BE ABLE TO SELL THESE DEFECTED LAPTOPS. I'M NOT THE ONLY ONE COMPLAINING. I HAVE READ QUITE A FEW COMPLAINTS AND I INTEND TO SEND A LETTER AND THOSE COMPLAINTS TO THE "CONSUMER AFFAIRS". WHY SHOULD I HAVE TO PAY FOR REPAIRS OR BUY ANOTHER LAPTOP BECAUSE THE FAIRLY NEW ONE I HAVE HAS GONE BAD AFTER A YEAR WITHOUT ANY WARNING AND RIGHT AFTER THE WARRANTY EXPIRED. I AM VERY UNHAPPY ABOUT THIS AND I HOPE NO ONE ASKS ME FOR SUGGESTIONS ON WHERE TO BUY A NICE COMPUTER OR LAPTOP. TOSHIBA PRODUCTS WILL NOT BE AT THE TOP OF MY LIST.